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We have stayed here three years in a row this time 1/27/17 at least two nights, and it was above average. When we received our credit card statement this time we were double billed for four nights. One night was already credited. We needed the...More
Immediately upon entrance to lobby, noticed the "Pinesol" like smell and neat and orderly look. Check-in speedy and friendly. Room on 2nd floor and with large suitcase, no elevator and different type of swipe room key was difficult until another friendly visitor showed us how.to...More
Response from TMM35, General Manager at MainStay Suites Casa GrandeResponded 16 February 2017
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
We stayed here for 3 nights in early February and were very disappointed. We read the reviews on Tripadvisor prior to booking this hotel, so we were surprised that things were not what we expected. Upon checking in to our room, we noticed that one...More
1 Thank jahutmacher
Response from TMM35, Manager at MainStay Suites Casa GrandeResponded 16 February 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More
I stayed here for several weeks while I got settled in the Phoenix area. I really enjoyed the stay. The bed was very comfortable - the room was nice with a kitchenette. The staff was friendly and helpful. The breakfast was extremely good. I definitely...More
We have never been at this hotel but will be again. Have told other friends and they will be here next week. We were so pleasantly surprised. Hope to find more of this chain to stay. It is a choice hotel so you can rack...More
Response from TMM35, Manager at MainStay Suites Casa GrandeResponded 1 February 2017
Thank you for your wonderful review ! It's always so wonderful to hear great feedback about our team; especially our beloved Ally ! She is an absolutely gem to our hotel. We're glad that this was a rgreat trip for you, and we look forward...More
US$48 - US$93 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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