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Writing a review for Tumbleweed Hotel is difficult. How do I find the words to express how much I loved this hotel? I am close to completing 90 Trip Advisor reviews. This one is such a pleasure to write!
I travel a lot and usually...More
Hands down my worst ever customer service experience with lodging, and I am in my late 40's and well traveled. My partner and I traveled here for a wedding recently. After non-working curtains and no water pressure or hot water in shower (I mean, who...More
Very quaint and authentic hotel, rustic to say the least. The staff was very and pleasant and helped enhance my stay. Super location, near everything that is happening in the town. Cave Creek is an awesome place with many treasures to be found. I will...More
Horrible dirty little hole in the wall with bad plumbing and bad management. Took a cold shower with dribbling water, found someone ELSE'S dirty panties-- TWO PAIRS!-- on the floor of my closet. Television didn't work, sheets were threadbare. Not enough thin chintzy towels and...More
15 Thank Sandra E
Response from Rebecca R, Manager at Cave Creek Tumbleweed HotelResponded 9 April 2014
It's really concerning to read about your experience, Sandra. The issues you've described aren't at all in line with our standards and we're very sorry if you ran into problems with cleanliness or other amenities during your stay. On that same note, management should always...More
Credit card charged 6 days in advance of the stay, called to cancel was told sorry, 2 week minimum cancellation date. Even though the days are during a bike rally. If I find that the room was re-rented, well then that seems like robbery. perhaps...More