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Holiday Inn Chandler

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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Holiday Inn Chandler
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116 Reviews from our TripAdvisor Community

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Showing 115: English reviews
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Houston, Texas
Reviewed 6 days ago NEW

Very comfy room, bigger than expected. Quite neighborhood right next to the golf course. I had a nice view right over the pool. Even with people swimming, the noise was negligible. Excellent check in, easy peasy. Had outlets in all the right spots, no scrambling to find where to plug things in. King sized bed was super comfy!

Thank DoubleLH
A TripAdvisor Member
1 review
Reviewed 1 week ago

The only reason why I did not give the stay a 5 is that that they were having problems with their room card lock system. Holiday Inns have become our first choice in hotels and we enjoy the benefits of membership.

Review collected in partnership with this hotel
Thank A TripAdvisor Member
David H, Front Office Manager at Holiday Inn Chandler, responded to this review

Thank you, We appreciate you kind word about your stay here, I would like to personally apologizes about the issue you did encounter at your stay here. We have implemented ways that can help guest such like yourself avoid issues like this. -David Hall | Operations Managers

Reviewed 2 weeks ago via mobile

Have stayed at the Ocotillo property going on 4 weeks now. Property very well maintained except tv signal occasionally goes out. Food in the lounge has been good, great pricing for appetizers during happy hour. Staff very friendly but overall don't feel they go above and beyond. Have asked for things without success and they offered little help. Biggest complaint...

Thank Rim2RimFlagstaff
David H, Operations Manager at Holiday Inn Chandler, responded to this review

Hello Rim2RimFlagstaff, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our staff didn't meet your expectations. This critical feedback will be used in training our staff. We would like to also add that your issue has been resolved it. Thank you and look forward to seeing...

Phoenix, Arizona
Reviewed 4 weeks ago

Our large extended family stayed at the hotel while in town for a funeral.. The entire staff was welcoming and helpful to all of us. The manager was very accommodating. We appreciated the comfortable beds, nice patio and pool area, and large couches in the lobby. We especially appreciated the kindness of the staff.

Review collected in partnership with this hotel
Thank Q6498IQlaura
Araceli P, General Manager at Holiday Inn Chandler, responded to this review

Dear Guest, Thank you for choosing Holiday Inn at Ocotillo for your visit to Chandler AZ. I'm happy to read that your family enjoyed their stay during this difficult time. We really enjoyed hosting you and your family. Thank you for the nice feedback about our amenities and especially our staff. I hope we'll see you again next time you're...

Portland, Oregon
Reviewed 4 weeks ago

This could and should be a much better experience; the room was not very clean and the service is mediocre. Given the location and the competition in the area, I would have expected for more. I wish to see some renovation and a more generous service. It is time also to have non-dairy milk/product for breakfast. /

Review collected in partnership with this hotel
Thank zivitk
IHGService, Guest Relations Manager at Holiday Inn Chandler, responded to this review

Hi zivitk, Thanks for choosing to stay at the Holiday Inn Phoenix Chandler AZ and leaving feedback. I regret to learn that the general upkeep of the room and level of service rendered negatively affected your overall experience. Your review will be taken up with our team to consider enhancement necessary. Thank you for your patronage and we hope we...

Amman, Jordan
Reviewed 22 March 2017 via mobile

We booked two rooms for two nights and a few days later had another booking for two nights. The first stay was comfortable and we enjoyed it but the second time we were given a room that wasn't what we booked. In fact it was very ugly and we were told that nothing could be done for the two nights...

Thank nfzy
Sewell, New Jersey
Reviewed 17 March 2017

This Holiday Inn is very nice. The lobby and rooms were very clean and modern. The staff were very friendly and welcoming. The neighborhood is rather upscale and offers a good opportunity for a brisk and pleasant morning walk. For example, there is a golf course next to the hotel. As an ornithologist (one who is devoted to the study...

Thank eddyd263
Reviewed 2 March 2017

We were under the impression this was a new hotel and we were surprised when we were told it was a 16 yr old property. Lobby is nice and modern with a bar; we didn't eat at the hotel so I can't review the restaurant. We used the gym which has the basics and was clean. We also utilized the...

Thank kariglenn5
Abilene, Texas
Reviewed 21 February 2017 via mobile

My family and I stayed here on our way to California. It was a great experience. We were upgraded to a one bedroom suite since my husband is Spire Elite. We loved it! The room service was wonderful and my kids loved the jacuzzi bath tub. We also enjoyed our balcony. If we had extra time we definitely would have...

Thank AmberAg
Somerset, New Jersey
Reviewed 22 January 2017 via mobile

Stayed 5 nights at the Inn and was very pleased. Room was immaculate. Amenities such as shampoo soap was very good. My room had two queen size beds and there was still ample room to move about. Only suggestion would be an in room safe and a towel rack so could hang up the towel after use. Staff was very...

Araceli P, General Manager at Holiday Inn Chandler, responded to this review

Hello Bartwein, Thank you so much for the 5 Star Review! We are happy to hear that you had a great stay at our Holiday Inn at Ocotillo. We work every day to create a clean, comfortable and welcoming hotel Your feedback is valuable to our success, we will look into your suggestions. If I can be of any assistance...

79 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (11)
Dining (1)
View from Room (1)
Pool/Beach Area (1)
Room/Suite (3)
Hotel & Grounds (3)
Business Centre/Function Rooms (1)
Other (1)

Management photos: Courtesy of the property manager

All Management Photos (68)
Hotel & Grounds (11)
Room/Suite (18)
Business Centre/Function Rooms (9)
Bathroom (3)
Dining (14)
Pool/Beach Area (1)
Other (12)
07/05/2017 08/05/2017
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  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the new Holiday Inn at Ocotillo Hotel. This beautiful full service hotel is conveniently located just minutes from Downtown Phoenix, Sky Harbor International Airport, Chandler Fashion Center Mall, Golf, Casinos, Snedigar Sports Complex, Firebird International Raceway, and many other Arizona attractions. If you are traveling on business, the Holiday Inn at Ocotillo Hotel is located conveniently to Motorola, Microchip Technology, Amkor Technology, Orbital Sciences, Wells Fargo, John Deere, and several Government agencies. The lovely Holiday Inn at Ocotillo Hotel features a full-service restaurant and bar, plentiful meeting space for corporate or private gatherings, and deluxe guest accommodations. We invite you to stay with us and experience the kind of customer service that makes you want to come back soon and stay longer. Welcome to the Holiday Inn at Ocotillo Hotel. ... more   less 

Additional Information about Holiday Inn Chandler

Address: 1200 W Ocotillo Rd, Chandler, AZ 85248-5706
Region: United States > Arizona > Central Arizona > Chandler
Price Range: $148 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Chandler 3*
Number of rooms: 125
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Also Known As:
Holiday Inn Chandler Hotel Chandler
Chandler Holiday Inn
Hotel Style:
#5 Business Hotel in Chandler
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Chandler staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Chandler staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on upper floor have better views of birds”
eddyd263, 16 Mar 2017 | Read review
“enjoyed first floor for the outside porch.”
greenland8, 6 Jan 2017 | Read review
“There was a smell when we entered our room that was like a sewer back up. We did report it to the front desk and hopefully it was taken care of.”
817jann, 3 Jan 2017 | Read review
“Room 422 has a balcony with 2 chairs and a small table. Also the room has a Jacuzzi tub...I didn't try it out - maybe next time.”
anthonysK5460TE, 5 Dec 2016 | Read review
“This question is not clear”
theresao194, 29 Nov 2016 | Read review
5 of 5
US$93* /night
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Prices are for 1 room, 2 adults
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