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Premier Hotel EL ICC

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Premier Hotel EL ICC
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484 Reviews from our TripAdvisor Community

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Showing 478: English reviews
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London, United Kingdom
Reviewed 3 days ago NEWvia mobile

A really lovely hotel on the beach front. We had huge suites and they really looked after us. We where on the 11floor with long encompassing views. The restaurant was good and they have a friendly bar with well priced drinks. Would recommend.

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Helpful?
Thank CGI6301
Johannesburg, South Africa
Reviewed 3 days ago NEW

The front desk staff need more training in managing lines and also knowledge of the rooms. We are from Johannesburg and we requested a room with a sea view. We were first given Room 535 which is not the best room for our requirements if you have room 1115 available. After complaining, we were changed to room 1115 and it...

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Helpful?
Thank Dinga M
Tchad
Reviewed 4 days ago NEW

This is part of my travel overnight, This is not up to stranded. Will not use his again. The food on arrival was not good. The air cone did not work. The Rooms are not satisfactory. The morning breakfast was not up to stranded. The fruit was green and not ready for consumption. The tables have not been cleaned from...

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Thank 781dv
Reviewed 6 days ago NEWvia mobile

I happened to be here in the first week of this hotels opening in 2010. I believe I was one of the first guest in the room I was allocated. I stayed for 10 nights. 7 years later I am here, and I can see that the service has improved quite a lot from 2010. The staff were friendly, helpful...

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Thank Lindinkosi
Cape Town, South Africa
Reviewed 1 week ago

Good hotel with all facilities required. Being such a large establishment, requests and room service take very long to be fulfilled. Breakfast is good but stock needs to be replenished when busy. This wasn't happening. Maybe more staff in breakfast room when hotel is so busy.

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Helpful?
Thank markstephanib
Charles M, General Manager at Premier Hotel EL ICC, responded to this review

Dear markstephanib, Thank you for affording Premier Hotel East London ICC your feedback. We have taken note of your feedback and will endeavour to improve on our manning compliment during such a prestigious sporting event and busy weekend. Trust to soon welcome you back to Premier Hotel East London ICC. Warm regards Charles McCarthy General Manager

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Reviewed 1 week ago

On arrival, we parked in the secure undercover parking and walked in to reception. We were upgraded to a suite, fantastic start. All staff that we interacted with were friendly and professional. The room was well appointed, all linens etc were clean and fresh. The bed was comfortable. The balcony was large and proved to be a great place to...

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Helpful?
Thank rickda2016
Charles M, General Manager at Premier Hotel EL ICC, responded to this review

Dear rickda2016, Premier Hotel ELICC is thrilled to hear you enjoyed your stay with us. Thank you for mentioning the friendly and professional staff, well appointed rooms which are always fresh and clean , comfortable beds, an overall memorable experience. Please do visit soon. Warm regards Charles McCarthy General Manager

East London, South Africa
Reviewed 1 week ago

Stay was great. Staff was friendly. Had a small electronic problem, that was attended to immediately by one of the staff members. No problems whatsoever! The room was nice and spacious and loved the view!

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Helpful?
Thank Neelan C
Charles M, General Manager at Premier Hotel EL ICC, responded to this review

Dear Neelan C, Premier Hotel ELICC is thrilled to hear you had such a great stay with us. Thank you for mentioning the friendly staff, nice and spacious rooms complimented by a lovely view. Warm regards Charles McCarthy General Manager

Birmingham, United Kingdom
Reviewed 1 week ago via mobile

We stayed one night Feb 2017 after a long drive from Durban en route to Addo Elephant Park. Seemed a bit of a hassle to have to get 2 separate lifts, one to 3rd floor then one to access our room. Our room was fine except for a very slightly damp smell in the shower. We had to ask for...

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Helpful?
Thank Mary M
Charles M, General Manager at Premier Hotel EL ICC, responded to this review

Dear Mary M, Thank you for affording Premier Hotel East London ICC your feedback. We are truly grateful you enjoyed the property as a quick stop on-route to Addo Elephant Park. Regrettably the layout can be confusing at first, hence what we lack in layout, we make up in service. Thank you for mentioning our well laid restaurant, and Joseph...

Ugie
Reviewed 1 week ago

I would like to commend a girl named Sinazo. She's the only personnel that gave me a smile during my breakfast from day one until I left on Friday. My room had broken stuff which I reported but weee not fixed.

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Helpful?
Thank bukelwad
Charles M, General Manager at Premier Hotel EL ICC, responded to this review

Dear bukelwad, Thank you for taking the time to send Premier Hotel East London ICC your feedback. I will certainly pass on your kind words of appreciation onto Sinazo, for her friendly welcome at breakfast every morning. Please accept my sincere apology for any inconvenience caused due to the delay in repairs done as mentioned. The outstanding maintenance were addressed....

Durban, South Africa
Reviewed 1 week ago

I have stayed here several times and overall the hotel is great. I have got used to the limited TV channels but hate the way the TV doesn't switch off completely - it had a logo that bounces all over the screen - so have to drape a bed throw over it. I have been luck to have been upgraded...

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Helpful?
Thank Y7391CNhelend
Charles M, General Manager at Premier Hotel EL ICC, responded to this review

Dear Y7391CNhelend, Thank you for affording Premier Hotel ELICC your valued feedback. Regrettably the TV channels provided comes as a hotel package, hence covering the most popular and viewed channels like MNET, SS 1-4 and other premium movies channels. With regard to the LG Screen saver, I have logged a service ticket with the service provider to remedy the said....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Situated on East London's Esplanade, Premier Hotel EL ICC commands spectacular views of the coastline, East London's port harbour and the Indian Ocean. This contemporary designed Hotel provides the ultimate in luxurious accommodation to the business executive. Located adjacent to the East London International Convention Centre, a mere 10 minutes to major shopping, entertainment and sporting facilities and only 15 minutes to the East London Airport, Premier Hotel EL ICC is bound to be the venue of choice for the discerning traveller. THE EMERALD SPA There is but one place in the Eastern Cape to truly rediscover the luxury of time and that is in the purity of the Emerald Spa... At the Premier Hotel EL ICC, East London's most desired beachfront hotel you'll find East London's most desirable escape, the Emerald Spa - here you will encounter a space in which to unwind and recharge along with a wealth of wellness and sheer tranquillity over-looking the ocean... prepare to be pampered and spoilt. ... more   less 

Additional Information about Premier Hotel EL ICC

Address: 22 Esplande | Quigney, East London 5211, South Africa (Formerly Premier Hotel Cascades)
Region: South Africa > Eastern Cape > East London
Price Range: $112 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Premier Hotel EL ICC 4*
Number of rooms: 260
Reservation Options:
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Hotel Style:
#1 Best Value Hotel in East London
#1 On the Beach Hotel in East London
#2 Luxury Hotel in East London
#3 Business Hotel in East London
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Questions & Answers

Here's what travellers have asked, with answers from Premier Hotel EL ICC staff and other travellers.
2 questions
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Wentzville, Missouri
over a year ago
Johannesburg, South Africa

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Questions? Get answers from Premier Hotel EL ICC staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lovely sea views. Northern wing has a view over the harbour that you won't get from the South.”
 of 5 bubbles 674dennisr, 16 Nov 2016 | Read review
“All rooms are sea view”
 of 5 bubbles CHARMSAMA, 16 Oct 2016 | Read review
“West wing rooms are a bit of a walk but worth it.”
 of 5 bubbles Bomber08, 26 Sep 2016 | Read review
“The best view from rooms on the east side of the hotel.”
 of 5 bubbles kopanom738, 30 May 2016 | Read review
“A great Hotel ,with excellent service and great location .Management and team run it very professionally .Highly recommend.”
 of 5 bubbles botfam, 2 May 2016 | Read review
5 of 5