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Whalesong Hotel & Hydro

11/06/2017 12/06/2017
1 room 2 adults 0 children
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Whalesong Hotel & Hydro
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97 Reviews from our TripAdvisor Community

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Showing 69: English reviews
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Mainz, Germany
Reviewed 3 weeks ago

I booked and paid for our stay in the Whale Song last August 2016. I got an unfriendly Email in the 18 April 2017 cancelling our booking for the 21 April 2017. Apparently there was a big bus coming (which then did not come), which would be good business for the hotel. Only after I protested, then the hotel said...

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Helpful?
Thank Louis V
Jeffreys Bay, South Africa
Reviewed 17 April 2017

after confirming our itinerary more than once we were extremely dissapointed to be told 5 minutes after booking-in that none of the immenities (spa treatments and salon) would be available to us, which is the only reason we chose the hotel. Had management mentioned it to us before signing for the room, then making us fully liable for payment even...

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Helpful?
Thank pablot246
MichelleBouic, MichelleBouic, Client Liason at Whalesong Hotel & Hydro at Whalesong Hotel & Hydro at Whalesong Hotel & Hydro, responded to this review

Good day Pablo, From the offset may we apologise for the delay in coming back to you on this matter. We apologise that your anniversary was marred by the lack of services available and that this was not properly communicated to you. The breakdown in communication between our central reservations and the hotel has been addressed and disciplinary action taken....

Cape Town Central, South Africa
Reviewed 15 April 2017

We stayed for 4 nights for business and leisure in this well positioned hotel - a little close to the N2 but surprisingly quiet. The first thing to know is the walking, not an issue for us but this hotel is not suitable for the unfit, old or infirm! The walk to the parking or restaurant is, according to the...

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Helpful?
Thank BTB01
Cwmbran, United Kingdom
Reviewed 4 March 2017

The Whalesong Hotel is just off the N2 on the approach to Plettenberg Bay. The hotel is attractive with large comfortable rooms at a reasonable price. However, it is a little tired and needs a make over if it is to keep up with other similar hotels that we have stayed in. As all of the hotels that we have...

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Helpful?
Thank AlanM827
MichelleBouic, PR & Markering Executive at Whalesong Hotel & Hydro at Whalesong Hotel & Hydro, responded to this review

Dear AlanM827 Thank you for sharing your experience at Whalesong Hotel & Hydro with us. We are happy to read that you enjoyed the accomodation and friendly staff. We will pass on your message to the Whalesong Team and look forward to welcoming you back in the future

Plettenberg Bay, South Africa
Reviewed 22 February 2017

I had a great time to rest and to enjoy myself. Upon arrival we were greeted by a friendly face and made the welcome warm and my stay a pleasing one. Looked forward to the stay there since booking and I was not disappointed.

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Helpful?
Thank Ryan K
MichelleBouic, PR & Marketing Executive at Whalesong Hotel & Hydro at Whalesong Hotel & Hydro, responded to this review

Dear ryankE527XB Thank you for sharing your experience at Whalesong Hotel & Hydro with us. We are happy to read that you enjoyed the accomodation and friendly service. We will pass on your message to the Whalesong Team and look forward to welcoming you back in the future

Stavanger, Norway
Reviewed 13 February 2017

Very spacious rooms, some with balcony and great view. Good restaurant and nice outdoor terrace. Short walk to the main street with shops and restaturants, and a bit longer walk to the beautiful beach.

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Helpful?
Thank Ramiras
MichelleBouic, PR & Marketing Executive at Whalesong Hotel & Hydro at Whalesong Hotel & Hydro, responded to this review

Dear Ramiras Thank you for sharing your experience at Whalesong Hotel & Hydro with us. We are happy to read that you enjoyed the accomodation and beautiful views. We will pass on your message to the Whalesong Team and look forward to welcoming you back in the future

Reviewed 5 February 2017 via mobile

We booked a week in this charming hotel over the internet and were a bit worried by some of the negative comments left here in Trip Advisor. After 2 nights waking up to birds chirping and a view over green hills, the lagoon and a scenic coastline we can say that our expectations have been exceeded and value for money...

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Helpful?
Thank Gregor W
MichelleBouic, PR & Marketing Executive at Whalesong Hotel & Hydro at Whalesong Hotel & Hydro, responded to this review

Dear Gregor W Thank you for sharing your experience at Whalesong Hotel & Hydro with us. We are delighted to read that you enjoyed the friendly service as well as the beautiful views. We will be sure to pass on your comments to Manuela and the Whalesong Team and look forward to welcoming you back in the future.

Bredasdorp, South Africa
Reviewed 9 January 2017

We were only there for thenone night, but it is an affordable quite place with a pool and restaurant to enjoy. The staff was fast and effiecient. The rooms were open spaced and clean. A place I would recommend my friends to stay anyday....

Review collected in partnership with this hotel
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Helpful?
Thank Miscke1
MichelleBouic, PR & Marketing Executive at Whalesong Hotel & Hydro at Whalesong Hotel & Hydro, responded to this review

Dear Miscke1 Thank you for sharing your experience at Whalesong Hotel & Hydro with us. We are delighted to read that you enjoyed the friendly service as well as the pool area. We will be sure to pass on your comments to the Whalesong Team and look forward to welcoming you back in the future.

Auckland
Reviewed 13 December 2016 via mobile

Stayed here for 2 nights on our Garden Route trip. Nice hotel with all one could need. Good location near the N2 and a 5 minute drive from the beach. Good views from the common areas and our room. Room was very clean and comfortable. Breakfast was great with a lovely view over town. The restaurant had very nice food...

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Helpful?
Thank surfcake
MichelleBouic, PR & Marketing Executive at Whalesong Hotel & Hydro, responded to this review

Dear surfcake Thank you very much for taking the time to share your experience at Whalesong Hotel & Hydro with us. We are thrilled to read that you thoroughly enjoyed your stay, especially the accommodation, food and friendly service. We will pass on your message to the Whalesong Team and look forward to welcoming you back in the future!

Newcastle upon Tyne, United Kingdom
Reviewed 1 December 2016

stayed 2 nights on Garden Route out of all hotels used this was by far the worst, place is need of total upgrade. Staff were scarce and totally uninterested in guests especially the female on reception during the day (only exception was middle aged evening manager (sorry name forgotton) who was very helpful. Bar was never open and breakfast was...

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Helpful?
Thank wrstraker
MichelleBouic, PR & Marketing Executive at Whalesong Hotel & Hydro, responded to this review

Good Day wrstraker, Having received your review an investigation was immediately done. We were most dismayed to read that your time with us was not the Legendary experience we strive to create at all our properties. We have received feedback from our General Manager on your points raised. She too was quite disheartened to read that your time with us...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
Services
  • Free Parking
  • Laundry Service
  • Room Service
Official Description (provided by the hotel)
Whalesong Hotel & Hydro is situated in a lush, landscaped garden in Plettenberg Bay, the jewel of South Africa's Garden Route, renowned for its unique scenery and moderate climate. ... more   less 

Additional Information about Whalesong Hotel & Hydro

Address: Marine Drive, Plettenberg Bay 6600, South Africa
Region: South Africa > Western Cape > Plettenberg Bay
Price Range: $62 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Whalesong Hotel & Hydro 4*
Number of rooms: 24
Reservation Options:
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Whalesong Hotel And Hydro
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Questions & Answers

Questions? Get answers from Whalesong Hotel & Hydro staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Clean the room before your guests arrive. ”
pablot246, 17 Apr 2017 | Read review
“Add complementary cool drinks rather than one bottle of water.”
ryankW5670OX, 22 Feb 2017 | Read review
“wouldn't recommend staying here to anyone”
wrstraker, 1 Dec 2016 | Read review
“Rooms are the same, they offer no decent view.”
831bcm, 29 Nov 2016 | Read review
“Try to get a room close to the reception and parking with a view over the surrondings”
Bringan, 6 Nov 2016 | Read review
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