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04/02/2018 05/02/2018
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    Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

    22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
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    04/02/2018 05/02/2018
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     3 people are viewing this hotel
    Traveller (363)
    Room & Suite (127)
    Dining (57)
    • Excellent32%
    • Very good46%
    • Average13%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “milkshake bar” (73 reviews)
    “melrose arch” (224 reviews)
    “hollywood theme” (11 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
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    4 Feb5 Feb
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (1,028)
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    1 - 5 of 917 reviews

    Reviewed 2 days ago

    This is a Marriott brand hotel so I expect top notch service and accommodations. The service lived up to the Marriott brand for the most part. The staff was more than willing but there was sometimes a slight communication problem which meant you didn't get...More

    Thank retired43
    Reviewed 4 days ago

    Nice hotel. Rooms are nice. Bed is very comfortable. Great pool and restaurant area to hang out as long as you don’t want a lounge chair. There’s a few things the hotel needs to address to improve rating: - Key cards inconsistently work. I went...More

    Thank ToddMH70
    Response from Gabrielle_Marnewick, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose ArchResponded yesterday

    Dear ToddMHH70, Thank you for taking the time to review your stay with us at the Fire & Ice! We appreciate you and thank you for being a loyal rewards member. The Fire & Ice! is not a fully participating brand hence why we are...More

    Reviewed 1 week ago via mobile

    Been to the hotel on a short stay for business, didn't have the time to try all the facilities but in general it's an average on everything. First of all i was really disappointed with the room cleanliness, the duvet cover has a spot on...More

    Thank MinaZaki89
    Reviewed 1 week ago via mobile

    This is a seriously classy Hotel with Excellent staff, ever room has a unique vibe and theme. Spotless clean and great facilities, it’s extremely hard to find a better hotel anywhere in the world like it. Put this one on top of your list.More

    Thank Frank C
    Response from Gabrielle_Marnewick, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose ArchResponded 6 days ago

    Dear Frank C, Thank you so much for the rave review. What a true Fire & Ice! ambassador. The TEAM were very taken by your review. I do hope you had the chance to indulge in one or two of our world famous sexy milkshakes....More

    Reviewed 1 week ago via mobile

    My wife and I stayed at the hotel for the third time and we will definitely come back soon ! Always busy, but friendly staff knowing how to threat their customers the right way. Location is perfect with both cafes, great restaurants and shopping within...More

    Thank JanHolm
    Response from Gabrielle_Marnewick, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose ArchResponded 1 week ago

    Dear JanHolm, Thank you for the review! We pride ourselves in our service offering and judging by your kind words we did a pretty good job hosting you. We are most humbled at your feedback. We cannot wait to have you back with us again...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    • Price range
    • US$121 - US$271 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #12 Luxury Hotel in Johannesburg
    • #19 Business Hotel in Johannesburg
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 197
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Travelocity, Marriott, Cheap Tickets, Agoda, Priceline, TripOnline SA, Cancelon and HotelQuickly so you can book your Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • South Africa >
    • Gauteng >
    • Greater Johannesburg >
    • Johannesburg
    • Also Known As
    • Protea Hotel Fire And Ice! Melrose Arch
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    Traveller (363)
    Room & Suite (127)
    Dining (57)
    Pool & Beach (11)
    Hotel & Grounds (186)
    Bathroom (23)
    Family and Play Areas (6)
    Business Centre & Event Rooms (3)
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    Ask a question
    Questions & Answers
    Erica M
    21 December 2017|
    AnswerShow all 7 answers
    Response from David H | Reviewed this property |
    Use Uber it’s cheaper and more reliable
    Tom U
    26 August 2017|
    AnswerShow all 4 answers
    Response from Gabrielle_Marnewick | Property representative |
    Hi Tom U, Our pool size is 15.8 meters in length. If you would like an Olympic size pool for you to be able to swim laps, you can purchase a Virgin Active day pass for R230.00 at reception and enjoy their Olympic size pool... More
    Tom U
    26 August 2017|
    AnswerShow all 10 answers
    Response from Gabrielle_Marnewick | Property representative |
    Dear Tom U, Our best available rate does not include breakfast. Our full English breakfast is R195.00 per person.
    Room Tips
    "Interior courtyard rooms have a nice view"
    Read review
    "Just ask, there were a lot of staff availalbe to help."
    Read review
    "Just give up and go somewhere better"
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    "Courtyard rooms are quiet"
    Read review
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