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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

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Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
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814 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch
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Showing 733: English reviews
Level Contributor
87 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 11 November 2015 via mobile

The place is very neat and chic. its in a good location. surrounded by good restaurants and a few good shops. its a safe and secure. the breakfast is standard buffet. The resturant does some great milkshakes.

Helpful?
Thank Sandra M
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Sandra M, Thank you for taking the time reviews your recent stay with us. We are indeed a modern and chic establishment and pride ourselves of being slick, bold and sexy. We are located within the Melrose Arch Precinct which is an absolutely fabulous and exclusive area and also adds wonderfully to the character of our vibey brand; with... More 

Nairobi, Kenya
Level Contributor
68 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 9 November 2015

A hotel reminiscent of old Hollywood glamour... The interiors are loud.. Silver, black and white theme adorns the reception.. The lounge features wing back chairs in black velvet and Ornate chandeliers.. If that's your style, you're home. The rooms and corridors display pictures of Marilyn Monroe, Audrey Hepburn and their ilk.. The bar on 4th or 5th floor serves legendary... More 

Helpful?
1 Thank Nabata
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Nabata, Thank you for your review. Your attention to detail is something of a charm. Your review sounds like something one would read from a professional hotel review magazine. Its comments and reviews like these that demonstrate to other GUESTS that not only are we a cool and different hotel but also have some of the most amazing GUESTS... More 

Level Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 November 2015

Protea Hotel at Melrose Arch is a good place to stay for a layover in Johannesburg. It's close to the airport and a good base for an early flight. The rooms are big, edgy, with modern furniture. It's cosy and quiet, with air con, fridge, free internet and cable. The staff can be a little cocky sometimes, but they're helpful.... More 

Helpful?
Thank juniorcm
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Juniorcm, Thank you for your review. It is much appreciated. Regarding the incident brought to our attention; our STAFF members are trained to be socialable, knowledgeable and friendly, certainly not cocky or rude. It could be a STAFF member that does not quite yet understand that concept or slightly took it over board. With that said we would like... More 

South africa
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 November 2015 via mobile

The entrance and reception area of the hotel has a quirky charm to it, which promises the beginning of more to come. You will not be disappointed once you reach the first floor. The decor is tasteful and the space has been maximized to its fullest potential. The rooms are comfortable, although the shower is literary next to the bed.... More 

Helpful?
Thank Fathima M
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Fathima M, Thank you for your comments on your recent stay at the Fire & Ice! Melrose Arch. We are happy to hear that you appreciate the décor and design of the product however we are concerned that the slickness of the property did not resonate with the rest of the aspects of your stay, for which I would... More 

Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 November 2015 via mobile

Just got engaged to a wonderful lady. Thank you to Evan & Paul the f&b managers as well as Lindi our watress as well as all the kitchen staff for making it a night my fiancé and I will never forget. It started here 7 months ago and culminated in an amazing experience tonight. Thank you one and all.

Helpful?
1 Thank Michael K
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Michael K, Thank you for your review. We are seriously excited that you saw fit to ask thee most nerve-wrecking yet life changing question at our property. I will be sure to commend Evan, our Food and Beverage Manager as well as Paul, Lindi and our chefs for their excellent service. We wish you all the best for the... More 

Chicago, Illinois
Level Contributor
39 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 27 October 2015

This hotel is situated in a gated commercial district with plenty of retail shops and restaurants. The rooms are a good size and the ones facing the pool are quiet. Design and common areas exude a mildly hip vibe. Free wi-fi in the rooms is a plus. Curiously, the shower and sink are located IN the bedroom, right next to... More 

Helpful?
1 Thank TravelingAllCreation
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear TravelingAllCreation, Firstly, thank you for your review and making us aware of your Protea Hotel Fire & Ice! Melrose Arch experience. Secondly, I would like to extend a sincere apology for the incident that occurred at the hotel with our STAFF. All our STAFF members are trained to anticipate, meet and exceed GUEST’s expectations as well be respectful and... More 

Windhoek, Namibia
Level Contributor
105 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 26 October 2015

as i was attending a conference at the hotel, i was staying there for 4 nights - or rather was supposed to stay there for 4 night. due to a misunderstanding, the booking was not done correctly; but mistakes do happen. there was however such a difference between the service & price which i received for the first night, opposite... More 

Helpful?
1 Thank Michael F
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Michael Feldman, Thank you for your email and informing us of your concerns. I would like to assure you that all GUESTS are treated the same irrespective of the price they are paying and in most cases the hotel TEAM are seldom even aware of the difference. It is vital that all GUESTS receive the Fire & Ice! service... More 

Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 October 2015

I am currently staying at Protea Fire and Ice and I am very happy with the services to date, been here for the past 2 nights and have 5 more to go but I am looking forward to the stay. The hotel staff is great, so is the food (well breakfast). The hotel is also well located and love the... More 

Helpful?
Thank Shingai Sharon M
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Shingai Sharon M, Normally our GUESTS write reviews after they have left the hotel. It was a pleasant surprise to find out you are still staying with us. Thank you for review and I trust the next 5 days have been even more impressive. I hope you’ve had time to explore the hotel as well as the Melrose Arch... More 

Level Contributor
101 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 24 October 2015 via mobile

The decor of the restaurant is funky in black and white with beautiful chandeliers. However I was not seated in this beautiful surrounding but was offered a table by the pool deck instead. The reason given was the main dining room was being prepared(at 130pm?). My "smoking pot" of mussels lack any discernable taste. The sauce that covered the mussels... More 

Helpful?
1 Thank Foodie Faroola
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear Foodie Faroola, Thank you so much for sharing your experience with us. Both myself and my Executive chef are most disappointed to hear that you encountered a less than satisfactory visit to our hotel restaurant and we would really like to apologise that did not enjoy the dishes which you ordered. We take care and pride in the products... More 

London, United Kingdom
Level Contributor
28 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 October 2015 via mobile

The hotel is really nice and very modern with an amazing design. We got upgraded to a suite which was very spacious, modern and floor to celling glass windows all around. The staff are friendly and the breakfast buffet is nice and offers a good variety. The hotel is located in a new and modern suburb of Joburg with lots... More 

Helpful?
Thank risto85
Gabrielle_Abrahams, General Manager at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch, responded to this review

Dear risto85, A special thank you for your review. I’m excited you got the opportunity to experience on of our executive suites and all it had to offer. I will pass on your kind words to our STAFF members including our chefs for the exceptional breakfast buffet. The Melrose Arch precinct is essentially a village; however I trust you had... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The urban, experiential and edgy Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch is the hot-spot in the trendy Melrose Arch Precinct, a unique city within a city, which boasts a variety of trendy retail, gourmet restaurants & leisure amenities. This experiential hotel guarantees to spice-up any visit to Jozi and is aimed at the traveller who enjoys being amidst the energetic urban vibe of the cool city life. The hotel offers the ultimate convenience and accessibility to the M1 highway, Sandton business centre and OR Tambo International Airport. Shuttle transfers to and from the Sandton Gautrain Station are also available. Take full advantage of the innovative 24-hour internet station, to catch up on emails, social networking or perhaps a bit of work. Try our conference facilities and create an energetic 'out-of-office' experience that will definitely heighten the creative senses required in any boardroom or meeting situation. Old Hollywood glamour flows through to your dining experience, at the trendy in-house restaurant, which serves breakfast, lunch & dinner daily, with sumptuous cuisine in an intimate and relaxed dining environment. Return to your room, which offers an LCD television, open plan bathroom and an urban style that will take you back to a bygone era of old Hollywood glamour. And if it's too early for bed - the Bar, which is open from 10h00 until 04h00 serves specialty cocktails and gourmet milkshakes, in an energetic and lively setting. ... more   less 

Additional Information about Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Address: 22 Whitely Street | Melrose Arch Precinct, Johannesburg 2076, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: $97 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Protea Hotel Fire And Ice! Melrose Arch
Hotel Style:
#11 Luxury Hotel in Johannesburg
#21 Business Hotel in Johannesburg
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and other travellers.
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Questions? Get answers from Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing courtyard quieter”
 of 5 bubbles suezettes, 27 Nov 2016 | Read review
“Superior King Suite is the best”
 of 5 bubbles aluettev, 19 Nov 2016 | Read review
“avoid first floor rooms, just in case the Bar becomes noisier than when I stayed.”
 of 5 bubbles Letsgoblues1, 5 Nov 2016 | Read review
“Try the Oreo or the Ferrero Roche Milkshakes. You will go back for more ;)”
  • Stylish!
 of 5 bubbles , 22 Oct 2016 | Read review
“Check your booking when you check in!”
 of 5 bubbles skistar15, 13 Oct 2016 | Read review
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