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The Reef Hotel

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1 room 2 adults 0 children
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The Reef Hotel
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351 Reviews from our TripAdvisor Community

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Showing 303: English reviews
Auckland, New Zealand
Reviewed 13 March 2017

Will definetly recommend value for money and staff were extremely helpful. The concierge staff on the ground floor were extremely helpful, taking us to our hair appointment around the corner and collecting us again. Even dropped us at the church for the wedding in Liefde en Vrede for a small charge and then collecting us a dropping us in Maboneneg...

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Helpful?
Thank 209debbie
Yashodhan A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear 209debbie, Thank you so much for sharing your experience, it was truly wonderful reading your complimentary words! I am thrilled that you enjoyed your stay at the hotel. The STAFF are certainly a key focal point in delivering the energetic ambiance to our GUESTS and you certainly received the true Reef Hotel welcome and service. Thank you for your...

Johannesburg
Reviewed 10 March 2017

If it was not for the doors a 4 would suite you but even the new room 707 had problems too just like 1410. fix the doors put small fridges in the rooms and check the fresh air inside the rooms. The lift opposite the studio lift (black sponches) as it moves between floor it not running smooth as it...

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Thank bongon
Yashodhan A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear bongon, I would like to extend my sincerest of apologies for the various service shortfalls you experienced at our property. It is imperative for us to always leave an awesome first impression with our GUESTS as we are proud of our service offerings and our facilities. We create many happy GUEST experiences from the volume of positive feedback we...

Accra, Ghana
Reviewed 10 March 2017

The overall service was excellent. The staff were very approachable and very friendly. My room was always clean. Thumps up to the cleaners as well. they did a good job. Location is fine. What I liked best is the services that was rendered.

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Helpful?
Thank edufula
Yashodhan A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear edufula, It is always so enjoyable reading such wonderful reviews and sharing it with our REEF TEAM! To hear that you were well received from the moment of your arrival to departure is certainly what gave your experience with us life. The STAFF and Management TEAM appreciate your kind words; it will motivate everyone to consistently deliver great service...

Melbourne, Australia
Reviewed 10 March 2017

Stayed here one night in one of the rooms facing the back of the hotel. Not much of a view, but not an issue, the room being small but comfortable. Needed a fridge for my wife's medication and one was brought up quickly. Did not venture out at night as heard Joburg can be very dangerous. If you go down...

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Helpful?
Thank 12iguasu13
Yashodhan A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear 12iguasu13, Thank you for the beautiful write up. The Reef Hotel is all about their GUESTS. Superior GUEST service at its best. I am over the moon that your stay with us was what you could have imagined and more. We look forward to welcoming you back soon. Regards,

San Diego, California
Reviewed 5 March 2017

We are frequent business traveller and have been to places all over the world, africa many times as well. We do not often write recos, but here we have to, very sad. This "Hotel" is far from 4*, ran down, noisy (we could easily listen to the talks next door), dirty + absolutely incompetent staff. Well, what do you need...

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Helpful?
1Thank globalTraveller_KR
Yashodhan A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear globalTraveller_KR, Thank you for the review. I would like to extend my humblest of apologies for the shortfalls you encountered during your dinning experience with us. I acknowledge and take full responsibility for what transpired as my TEAM do have the skill and experience to produce good quality dishes. I receive positive feedback on a daily basis for the...

Johannesburg
Reviewed 2 March 2017

The staff is really helpful except for the lady manager from Zimbabwe who seemed to be very proud and unkind... decent food with good infrastructure .. extremely efficient shuttle service within 5kms of range

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1Thank firasatalim
Yashodhan A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear firasatalim, Thank you for taking the time to review The Reef Hotel. Its such a pleasure reading your review as I am truly pleased to learn that you felt the warmth of our staff. I apologize on behalf of the transport company and have had a word with them as well. We look forward to welcoming you back soon....

Johannesburg
Reviewed 2 March 2017

Enjoyed my stay. It was a really comfortable and enjoyable experience. I have no complaints and I would gladly return if in the area as well as recommend the place to others. Continue to keep up the good service.

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Helpful?
Thank kinetai
Yashodhan A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear kinetai, Thank you for the awesome review. We pride ourselves in offering fantastic accommodation, wonderful STAFF and of course pristine facilities. I am thrilled that you enjoyed your stay with us and look forward to your next stay with us soon! Kind regards,

Johannesburg
Reviewed 1 March 2017

Would love for the breakfast to get much better, i love the mince that the restaurant serves. Love the place and like the cleanness of the rooms, will definitely be returning for another stay, Stay improving your service.

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Helpful?
Thank edgarm806
Yashodhan A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear edgarm806, Thank you so much for your very kind words and for sharing your positive feedback of your experience with us. I have already sent this to my TEAM and congratulated them for making such a wonderful impact. Our chefs take great pride in the quality of food that is presented to our GUESTS and it certainly is heart...

Manzini, Swaziland
Reviewed 1 March 2017

The ceiling could do with some work... it was kind of creepy looking at the bare concrete and they over sell the place on the internet. However, the staff was very friendly. So it wasn't such a total loss

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Thank Lunga D
Yashodhan A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear Lunga D, Thank you for your kind words as well as those of critique. Our ceilings have a New York loft look and I am sorry that it was not to your liking. Our STAFF is our greatest asset and we all look forward to welcoming you back soon! Kind regards,

Johannesburg
Reviewed 26 February 2017

Good value for money; clean & very friendly/helpful staff; I was pleasantly surprised by the quality and cleanliness of the room. Will stay here again for business - but not ideal for holiday or family.

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Thank andreakT3514FL
Yashodhan A, Guest Relations Manager at The Reef Hotel, responded to this review

Dear andreakT3514FL, Thank you for taking the time to review The reef Hotel. We appreciate your kind words. We are always striving to provide our GUESTS with the best GUEST service and I am genuinely pleased to learn that you experienced this at every interaction with our STAFF. We look forward to welcoming you back soon! Kind regards,

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The 4-star Reef Hotel is a 5-minute drive from Johannesburg's City Hall. It has an on-site restaurant and modern guest rooms with satellite TV and individual decor. Rooms at Reef Hotel feature floor-to-ceiling black and white photos. Each has a sitting area with a large satellite TV. The private bathroom offers a separate bathtub and shower in a deluxe room and a shower only in a standard room. Reef Hotel's restaurant uses fresh, seasonal ingredients to prepare both South African and international cuisine. The hotel's in-house bar offers South African wine, international champagne and has panoramic views of Johannesburg. The Apartheid Museum is a 5 minute drive from Reef Hotel. Many of Johannesburg's art galleries are also nearby. Complimentary shuttle is available within a 5KM radius subject to availability. ... more   less 

Additional Information about The Reef Hotel

Address: 58 Anderson Street | Marshalltown, Johannesburg 2001, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Johannesburg
Price Range: $81 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reef Hotel 4*
Number of rooms: 120
Reservation Options:
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Hotel Style:
#22 Luxury Hotel in Johannesburg
#23 Business Hotel in Johannesburg
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Hotel staff and other travellers.
16 questions
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Questions? Get answers from The Reef Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ensure AC is working.”
  • 360 views from roof top
  • 360 views from roof top
  • 360 views from roof top
  • 360 views from roof top
  • 360 views from roof top
  • 360 views from roof top
  • 360 views from roof top
sanjivsach, 17 Apr 2017 | Read review
“Ask for a room on an upper floor for a good view of the surrounding area”
gmbtom, 6 Feb 2017 | Read review
“It would be better to sleep on the streets of Jo'burg than to stay at this dump”
N8589TLjamest, 11 Nov 2016 | Read review
“Floor 8 had wifi issues.”
siavongaboy, 18 Oct 2016 | Read review
“South side is quieter”
elroyp754, 30 Aug 2016 | Read review
5 of 5