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Peermont D'oreale Grande at Emperors Palace

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910 Reviews from our TripAdvisor Community

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Showing 746: English reviews
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Reviewed yesterday NEWvia mobile

Professional front desk team. Quick check and and check out. This place is amazing, great service. Super clean room. Friendly staff and it's secure. The buffet breakfast is the best. Definitely coming back here again.

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Helpful?
Thank Duduzile N
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Duduzile N Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. We look forward to welcoming you back in the near future Kind Regards, Guest Relations Manager

Ndola, Zambia
Reviewed 1 week ago

It is worth it to book at the same hotel.Very nice place to spend your vacation with the family/friends. Rooms very comfortable. Staff are very friendly and are always ready to assist. Good place to go and enjoy with your children at the children game area.

Review collected in partnership with this hotel
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Helpful?
Thank vimishaharkishancham
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear vimishaharkishancham Thank you very much for your kind comments on TripAdvisor. I am delighted to hear that you enjoyed the kiddies games and facilities while visiting the emperors palace. Thank you once again for your feedback and I do hope that we will be able to welcome you back to the Doreale Grande hotel in the not too distant...

Cape Town Central, South Africa
Reviewed 1 week ago via mobile

After going with my boss to D'Oreal and the bad encounters she experienced its about time they got reviewed and graded again. Surely they will lose a star or 2 or 3.Wet bedroom floors with towels soaking up the carpets and no offer to change the room. Safe not working. Fridge not been refilled after several requests. Housekeeping staff shouting...

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Helpful?
Thank InezzPatel
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear InezzPatel Thank you for supporting Emperors Palace and for completing our E-Questionnaire We are disappointed to learn of your negative experience with us Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution We understand your frustrations have been...

Centurion
Reviewed 2 weeks ago

A very romantic evening for my husband and myself. Totally relaxing, no noise filtering through from neighboring rooms or casino. Total luxury. Felt like a queen. Beautiful bathroom and facilities, gorgeous view form the bedroom window. Awesome breakfast the next morning...

Review collected in partnership with this hotel
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Helpful?
Thank marthap896
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear marthap896 Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. We look forward to welcoming you back in the near future Kind Regards, Guest Relations Manager

Reviewed 2 weeks ago via mobile

Very nice building and very clean room and beautiful garden every thing is good except personnel of hotel But behavior of personnel and especially reception is awful and horrible We want water but they don't give us more than one little bottle Air conditioner of our room did not work and I told them but they don't care The personnel...

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1Thank Drhasani67
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Drhasani67 Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. We are disappointed to learn of your negative experience with us Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution We understand...

Welwyn Garden City, United Kingdom
Reviewed 3 weeks ago

The hotel is very convenient for the airport. It's set together with a number of other hotels around a complex focused on gambling. The hotel tries to give a luxurious feel and to a large extent it succeeds in the cosmetics. The main dining room and garden area is delightful and the food we had was very good. Where it...

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Helpful?
Thank db42015
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear db42015 Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. We are disappointed to learn of your negative experience with us Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution We understand...

Kempton Park, South Africa
Reviewed 3 weeks ago

What a lovely stay and the perfect setting to enjoy our 20th wedding anniversary. Would definitely recommend it. Friendly and helpful staff. The room was so quiet and peaceful and clean. Will love to go back soon!

Review collected in partnership with this hotel
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Helpful?
Thank 716lydias
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear 716lydias Thank you very much for your kind comments on TripAdvisor. We are thrilled to know that your stay with was an amazing one. We look forward to welcoming you back in the near future Kind regards, Guest Relations Manager

Johannesburg, South Africa
Reviewed 5 weeks ago

Very nice stay! Had a few issues with our supper reservation, but it was rectified shortly - we even received a complimentary bottle of wine to apologize for any inconvenience caused. The room was perfect and closely situated to the casino and spa, which was a bonus!

Review collected in partnership with this hotel
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Helpful?
Thank deonk252
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear deonk252 Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. On behalf of all management and employees at Emperors Palace, we would like to thank you sincerely for your kind comments. Hopefully we will have the privilege to host you again in the near future. Kind Regards, Guest Relations Manager

Reviewed 23 March 2017 via mobile

The service for breakfast was pathetic. You ordered simple things and they didn't have or were no longer allowed to serve. I waiting more than 30 min just for a glass of ice. For what they claim is a 5 Star hotel, it's extremely disappointing. Maybe it's because there's no competition for now...

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Helpful?
Thank Pimane B
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Pimane B Thank you very much for supporting Emperors Palace and for reviewing our property on TripAdvisor. We are disappointed to learn of your negative experience with us Our team takes complaints of this nature very seriously. Each incident reported to us, is reviewed by the department manager for inconsistencies and brought to senior management’s attention for resolution We...

Reviewed 21 March 2017 via mobile

One of the best hotels I've stayed in, friendly staff, clean and comfortable rooms, smart tv, free wifi, fully stocked fridge,heated toilet seats , lavazza coffee machines with free pods in the rooms... my wife and I loved it....👌🏻

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Helpful?
Thank Cecil M
EmperorsPalace, Guest Relations Manager at Peermont D'oreale Grande at Emperors Palace, responded to this review

Dear Cecil M Thank you very much for your kind comments on TripAdvisor. We are thrilled to know that your stay with was an amazing one. We look forward to welcoming you back in the near future Kind regards, Guest Relations Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Peermont D'oreale Grande at Emperors PalaceDiscover untold luxury and regal comfort...The 5-star Peermont D'oreale Grande hotel at Emperors Palace is conveniently located next to OR Tambo International Airport in Johannesburg. The hotel features 192 elegant rooms and suites all lavishly furnished in superior style and the exclusive Club Floor and Lounge on the 5th Floor offers superior concierge services. The opulent surroundings are complimented with state-of-the-art facilities for added ease and comfort. Dine at the elegant Aurelia's restaurant, indulge your senses at Octavia's Sensorium health and beauty spa or sip on a cocktail while watching the African sunset kiss the earth goodnight at Neptune's Pool Bar. Guests also have access to the casino, dining and entertainment facilities of the resort. Emperors Palace. The Palace of Dreams ... more   less 

Additional Information about Peermont D'oreale Grande at Emperors Palace

Address: 64 Jones Road | Emperors Palace, Kempton Park 1620, South Africa
Region: South Africa > Gauteng > Greater Johannesburg > Kempton Park
Price Range: $290 - $539 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Peermont D'oreale Grande at Emperors Palace 5*
Number of rooms: 182
Reservation Options:
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Also Known As:
Peermont d`Oreale Grande At Emperor`s Palace Hotel Kempton Park
d Oreale Grande Hotel
Hotel Style:
#3 Casino Hotel in Kempton Park
#4 Romantic Hotel in Kempton Park
#5 Spa Hotel in Kempton Park
#5 Luxury Hotel in Kempton Park
#8 Business Hotel in Kempton Park
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Questions & Answers

Here's what travellers have asked, with answers from Peermont D'oreale Grande at Emperors Palace staff and other travellers.
11 questions
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Questions? Get answers from Peermont D'oreale Grande at Emperors Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't order room service!”
karensY7521WM, 20 Mar 2017 | Read review
“not me cannot comment”
454tp, 19 Mar 2017 | Read review
“Fifth floors are the best with access to the Club Lounge,fourth floor is also newly renovated.”
271ethanb, 5 Mar 2017 | Read review
“Select the spa suites, great experience”
H9543EFdavidg, 28 Feb 2017 | Read review
“Rooms are small. But nicely decorated.”
148glynisd, 28 Jan 2017 | Read review
5 of 5