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Southern Sun Newlands

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Southern Sun Newlands
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391 Reviews from our TripAdvisor Community

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Showing 382: English reviews
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Johannesburg, South Africa
Reviewed 6 days ago NEW

I returned to this hotel a bit grudgingly after my last experience here but was pleasantly surprised by the changes made here. In fairness, I did write to Nabilla Casim before my arrival to ensure I dont have the same challenges as my last time here. Sure enough, I was given a much better room with modern plumbing and a...

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Helpful?
Thank Varun C
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you so much for your return business and for the detailed feedback. The team and I are so pleased that your stay was better than the last and that the room was more comfortable. Please accept my apologies for the way you were served from Bihari - I have taken this up with the Restaurant Owner and you can...

Reviewed 1 week ago NEW

We had a great stay, the service was superb, good food and very friendly service. They were very helpful with extra help, like taking us to our meetings and organising taxi service. It was very central to where we needed to be and it was quiet and we went for some nice 'pub crawls' in the evening.

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Thank cally f
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for your custom and for your feedback. The team and I are pleased that you had an enjoyable stay and that we served you well. We look forward to welcoming you back to our hotel, in the not too distant future. Kind Regards Nabila Cassim Deputy General Manager

Reviewed 1 week ago

I just love this Hotel - for pleasure and business, and have spent many weeks here over the past few years, with fond memories. We use the conference venue extensively. The Hotel is well-,managed and organised with staff being trained in SUPERB customer service. Nothing is too much trouble for this Hotel. When our legal team had an unexpected day...

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Helpful?
Thank Joan A
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for your continuous custom and for the detailed feedback. The team and I are pleased that you had an enjoyable stay. In addition to the above I am pleased I could help and I shall do so again. Do call whenever you need my assistance as well as my teams'. We are on standby to make your stay...

Johannesburg, South Africa
Reviewed 2 weeks ago

I was so pleasantly surprised with this hotel. The service and added extras where better than most other 4 and 5 star hotels I have stayed with. Will definitely be staying here again when visiting my son at UCT

Review collected in partnership with Tsogo Sun Hotels
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Thank irenef792
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for staying at Southern Sun Newlands and for your feedback. I am pleased to know that you had an enjoyable stay and that the services met with your expectations. The team and I look forward to welcoming you back to our hotel, in the not too distant future. Kind Regards Nabila Cassim Deputy General Manager

Bela Bela
Reviewed 2 weeks ago

It was a big surprise when I entered my room, and I saw a "welcome gift" in my room. It made me felt special. The food was good, the service was excellent. I normally prefer in this Hotel, due to it's proximity to my work and also to the friendly staff. Thank you!

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank AdelFerreira
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for staying at Southern Sun Newlands and for your delightful feedback. The team and I are most pleased to know that you had an enjoyable stay and that the service met your expectations. We look forward to welcoming you back to our hotel, in the not too distant future. Kind Regards Nabila Cassim Deputy General Manager

Johannesburg, South Africa
Reviewed 2 weeks ago

the overall experience made me proud as a South African in that our fellow South Africans working in the Hotel, still uphold the respect for their guests. they go all out to make my stay most enjoyable. keep it up Newlands management and staff.

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank Patrick M
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for staying at Southern Sun Newlands and for your delightful feedback. The team and I are so pleased to know that you had an enjoyable stay and that the services met your expectations. It has been an honour to host you and we look forward to welcoming you back to our hotel soon. Kind Regards Nabila Cassim Deputy...

Jeffreys Bay, South Africa
Reviewed 3 weeks ago

Great attention to detail, from the warm smiles, to the welcome drink and popcorn on arrival. One of my favorite CT places to stay. Always a pleasure to visit the Southern Sun in Newlands. Friendly service that focuses on the guest's needs, and how they can make their stay a more pleasant one.

Review collected in partnership with Tsogo Sun Hotels
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Thank MelG1971
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for staying at Southern Sun Newlands and for your feedback. The team and I are pleased that you had an enjoyable stay. We look forward to welcoming you back to our hotel soon. Kind Regards Nabila Cassim Deputy General Manager

Montagu, South Africa
Reviewed 3 weeks ago

Having stayed at this hotel some 7 years ago, we found the hotel overpriced and not up to standard compared to rooms and amenities compared to the other Cape Town Tsogo Sun Hotels in this price bracket. Recent refurbishment has transformed this hotel into a completely different experience. Staff were friendly, helpful and attentive. The revamped Newlands Café is a...

Review collected in partnership with Tsogo Sun Hotels
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Helpful?
Thank JHN15
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for staying at Southern Sun Newlands and for your feedback. The team and I are most pleased to know that you had an enjoyable stay and that you noticed a significant improvement on the staff as well as the facilities. We look forward to welcoming you back to our hotel, in the not too distant future. Kind Regards...

Gauteng, South Africa
Reviewed 3 weeks ago

I've been at the hotel twice - and they never cease to amaze me. I arrived at the same time as a huge tour group, packing the voyeur completely. Never the less, they checked me in in 5 minutes, still helped me with my luggage and in 10 minutes time I had a welcome cappuccino in my room. The staff...

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Thank Jackie0016
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for staying at Southern Sun Newlands and for your delightful feedback. The team and I are so happy that you had an enjoyable stay. It is so lovely to know that we have exceeded your expectations in all areas! We look forward to seeing you soon. Kind Regards Nabila Cassim Deputy General Manager

San Francisco, California
Reviewed 3 weeks ago

Recently stayed there for 2 weeks for business. Rooms are a bit dated with a noisy air conditioner but still comfortable and clean. My room even had a view of the mountain. Staff and services were impeccable. Breakfast buffet has nice variety and a great way to start the day. I also enjoyed the access to a large full-service heath...

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Helpful?
Thank neKusH
Nabila C, Manager at Southern Sun Newlands, responded to this review

Thank you for your custom and for your feedback. I have elevated your feedback pertaining to the dated rooms as well as the air conditioning unit. In addition to the above I am pleased that the services met your expectations. We look forward to welcoming you back to our hotel soon. Kind Regards Nabila Cassim Deputy General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
For travellers that prefer to be outside the city centre, the Southern Sun Newlands is the perfect choice in Cape Town. Situated in this leafy garden suburb the hotel is close to the city and its many attractions, but quiet enough for a restful night’s sleep. The decor of the hotel is truly African and luxurious and its proximity to both the Newlands cricket and rugby stadiums is a bonus for many visitors. ... more   less 

Additional Information about Southern Sun Newlands

Address: 7 Main Road, Newlands 7700, South Africa
Region: South Africa > Western Cape > Cape Town > Newlands
Price Range: $166 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Southern Sun Newlands 4*
Number of rooms: 162
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Questions & Answers

Here's what travellers have asked, with answers from Southern Sun Newlands staff and other travellers.
2 questions
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2 months ago
Bern, Switzerland
over a year ago

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Questions? Get answers from Southern Sun Newlands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“accesability we could get around anywhere from where the hotel is situated.”
 of 5 bubbles 498fionap, 14 Dec 2016 | Read review
“Ask to have your special needs or wants to be kept on-line. Example if you only like a shower or bath and shower in your room.”
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