We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Pretoria Hotel

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Pretoria Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

477 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Pretoria Hotel
See the most recent reviews
Showing 409: English reviews
Cape Town Central, South Africa
Reviewed 28 January 2016 via mobile

I have stayed at this hotel repeatedly, and I love the style. It's a beautifully decorated and well located. The maintenance and cleaning service is fantastic. The rooms are spacious, quiet and welcoming. However: this hotel has a serious issue with food. Nothing you order is really fantastic, just ok or edible. I don't understand why they have not hired...

 Report
Helpful?
Thank mebneter
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear mebneter, Thank you for your continued support and taking the time to post your valuable comments. You'll be happy to know that a new Executive Chef was appointed and we are confident that you'll be more than impressed with the cuisine. We'll be happy to hear from you again in a few months time. Warm regards,

Sydney, Australia
Reviewed 28 January 2016

The bed, linen and furnishings were luxury, however it seems the room was only set up for 1 person instead of 2 as we'd booked. The bathroom amenities were scarce, not replaced and replenished as a normal hotel would, especially a 5 star. The check-in process took a long time and all my details in the system were incorrect.

 Report
Helpful?
Thank Snelsie
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Snelsie, Thank you for posting your comments to make us aware of the shortcomings you experienced. I'm really sorry for the inconvenience this has caused and hope to make it up to you next time you visit. Please be assured that all was referred to the managers concerned to address and prevent a recurrence. Warm regards,

lancs, uk
Reviewed 23 January 2016

We stayed at this hotel for 1 night before our trip on Rovos Rail. Yes, as other reviewers have said the hotel is dated and not up to 5 star standards, by a long way BUT firstly we arrived at the hotel at about 12pm. Our room was ready and we were given the keys straight away. I always appreciate...

 Report
Helpful?
1Thank mol1
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear mol1, Thank you so much for your kind words and the detailed review you posted online. I’m really happy to know that your overall expectations were met and that you enjoyed staying with us. We’ll definitely assess the food on offering to ensure all meals and items on the menu are up to standard. We are looking forward to...

Reviewed 23 January 2016 via mobile

Took my kids to the Sheraton for a buffet breakfast and we were less than wowed. The offering was very limited. Young chef kept getting the omelette orders wrong - I ordered a mushroom, onion and cheese and got pepper and cheese omelette. I then ordered a scrambled eggs with cheese and got eggs that looked like my 6 year...

 Report
Helpful?
Thank MbaliJoy
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear MbaliJoy, Thank you for sharing and alerting us of your experience. We work hard to offer good food and friendly service, and I’m sorry that we didn’t meet your expectations. I hope you will visit us again and give us another chance to serve you the best breakfast ever. Warm regards,

Shepton Mallet, UK
Reviewed 23 January 2016

I did have a comfortable room with an excellent view of Parliament, but there any compliments cease. The hotel just does not function. The staff whilst generally warm and friendly are untrained in the hotel industry and dont understand the concept of service and efficiency. Many of them have only been in their jobs a few months I got no...

 Report
Helpful?
Thank Nigel F
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Nigel F, Thank you for taking the time to review our hotel. It’s disappointing to know that we have failed to meet your expectations, but we appreciate your detailed comments which will be utilised in on-going training efforts to provide the service our valuable guests expects and deserve. Please accept our sincere apology for the service inconsistencies you’ve encountered...

London
Reviewed 23 January 2016

If I knew it wasn't ridiculous I would have sworn that they had taken down the Sheraton Heathrow Airport in 1983 and rebuilt it brick by brick in Pretoria. Old, shabby and in desperate need of redecoration. This I can deal with as I am out of the hotel for most of the day. What I can't stand, however, is...

 Report
Helpful?
Thank AndyJonesLondon
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear AndyJonesLondon, Thank you for sharing your opinion with us. It’s very disappointing to hear about your breakfast experience and that you felt you’re being ripped off. I would like to offer you an apology for the service inconsistencies that occurred, for not meeting your expectation and the inconvenience all this has caused. We’d like to attend to the matter...

Moscow, Russia
Reviewed 22 January 2016

Hotel location is ok, room are clean and nice even food is very good. however. when you'd need a taxi - watch out ordering it from the hotel. they would never tell you the actual time of arriving, you may add 30 minutes to the time they said. second, watch out your bill! the bill may include the services you...

 Report
Helpful?
Thank Xnata
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Xnata, It’s good to hear that you liked the location, room and food, but I’m concerned about your comments about your bill. Please forward your details to Glenda.Retief@sheratonpretoria.com . She will be more than happy to assist you with a copy of your bill. I would like to offer you our sincere apology for the inconvenience and for not...

Sydney, Australia
Reviewed 13 January 2016 via mobile

Stayed at this hotel for two nights on arrival in South Africa, mainly for the fact that one night was complementary with our trip on the Blue Train. We learnt that motorists in Pretoria like to honk their horns just because they can, and with our room being at the rear of the hotel afforded a great view of the...

 Report
Helpful?
Thank Sydney_AustraliaDee
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear Sydney_AustraliaDee, Thank you for the detailed feedback we received through the TripAdvisor website. I'm sorry that you were subjected to the traffic noise outside your room, but you'll be happy to know that we have started soundproofing some of the rooms. Please accept our apology for the delay you experienced at check-in. We’ve streamlined our check in process to...

Lehighton, Pennsylvania, United States
Reviewed 12 January 2016

Found the Sheraton on Tripadvisor. My wife and I had a wonderful two stays. Staff couldn't have been more helpful...is a wonderful hotel and the value is just unbelievable for tourists from the United States.

 Report
Helpful?
Thank AvidGolfer42
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear AvidGolfer42, We really appreciate your kind and positive feedback. It's always wonderful to know when our guests' had a memorable experience. Your review was shared with the whole team. We are looking forward to your next visit. Warm regards,

New Delhi, India
Reviewed 12 January 2016

I arrived at the hotel on Sunday expecting to be blown off my feet so far it's just been so so the room I stay in is on the traffic side so if booking avoid room 217 or rooms on that wing but am staying the week so will give a full review at end of my stay

 Report
Helpful?
Thank 564candy
Pascal30, General Manager at Sheraton Pretoria Hotel, responded to this review

Dear 564candy, Thank you for your short, but expressive feedback. We've started soundproofing some of the rooms and will be happy to make one available to you next time you visit. We are looking forward to your next visit. Warm regards,

203 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (193)
Viewed
Hotel & Grounds (28)
Viewed
Pool/Beach Area (8)
Viewed
Room/Suite (22)
Viewed
Bathroom (12)
Viewed
Dining (5)
Viewed
View from Room (8)
Viewed
Other (110)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Room/Suite (2)
Viewed
Hotel & Grounds (1)
Viewed
Dining (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (4)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Pretoria hotels
2.0 km away
Protea Hotel by Marriott Pretoria Capital
7.5 km away
Protea Hotel Fire & Ice by Marriott Pretoria Menlyn
7.1 km away
Menlyn Boutique Hotel
Menlyn Boutique Hotel
#4 of 72 in Pretoria
237 reviews
Show Prices
Show Prices
Show Prices
2.5 km away
Manhattan Hotel
Manhattan Hotel
#22 of 72 in Pretoria
108 reviews
2.2 km away
Illyria House
Illyria House
#3 of 72 in Pretoria
290 reviews
1.1 km away
Holiday Inn Express Pretoria-Sunnypark
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to the Sheraton Pretoria Hotel, situated within the heart of South Africa's dazzling capital city. With sweeping views that command all of Pretoria, exquisite marble flooring, and custom-designed furnishings, our hotel exemplifies beauty and service excellence in the Jacaranda City. After a busy day, return to the comfort of our 175 guest rooms and suites. Bring your friends, colleagues, or loved ones along for a mouth-watering buffet meal at Magnolia restaurant. ... more   less 

Additional Information about Sheraton Pretoria Hotel

Address: 643 Corner of Church and Wessels Streets, Pretoria 0007, South Africa
Region: South Africa > Gauteng > Pretoria
Price Range: $120 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Pretoria Hotel 5*
Number of rooms: 175
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Starwood EMEA, Priceline, Hotwire, Agoda, TripOnline SA and HotelQuickly so you can book your Sheraton Pretoria Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Pretoria
Pretoria Sheraton
Hotel Style:
#5 Romantic Hotel in Pretoria
#5 Spa Hotel in Pretoria
#7 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Pretoria Hotel staff and other travellers.
3 questions
Ask a question

See all questions (3)

Questions? Get answers from Sheraton Pretoria Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the East are more quitter and have the view of the beautiful union building.”
SeemelaOP, 7 Mar 2017 | Read review
“Bring water”
sunshiner, 4 Mar 2017 | Read review
“The sixth floor in the Club Rooms with the Sheraton Club lounge are amazing!”
BeckyWardle23, 9 Feb 2017 | Read review
“Ask for a room with a view of the Union Buildings.”
Alison_R_Travel_Mad, 31 Jan 2017 | Read review
“Rooms looking towards the Union Buildings seem more quiet”
Vaquitalekker, 22 Jan 2017 | Read review
5 of 5