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Sheraton Pretoria Hotel

526 reviews
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Traveller (209)
Room & Suite (43)
Dining (14)
Overview
  • Excellent28%
  • Very good41%
  • Average20%
  • Poor8%
  • Terrible3%
Travellers talk about
“union buildings”(103 reviews)
“club floor”(15 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5.0 Star Hotel
All hotel details
Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (526)Write a Review
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All reviewsunion buildingsclub floorthe executive loungeblue trainmain restaurantroom rateroom facingexcellent hotelroom servicecape townexcellent servicerovos railone night stayrooms are spacioussouth africabusinessgym
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131 - 135 of 448 reviews
Reviewed 3 April 2016 via mobile

Beautiful hotel, excellent service, bussines lounge around the clock with hot & cold drinks and snacks. View is amazing. Private parking (for a fee). Swimming pool. And the price was a joke.... (-: Only 35 minutes from Johannesburg airport.

1  Thank iedel
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 7 April 2016

Dear iedel, I'm really thrilled to read your review and it's heart warming to receive such positive feedback. Thanks for sharing it online. We are looking forward to your next visit. Warm regards,

Reviewed 1 April 2016 via mobile

The Sheraton has it all. Superb location, lovely lobby, helpful staff, well appointed and clean rooms. But it fails dismally in one regard to our humble opinion. The Magnolia restaurant at night is a place to be avoided. I suspect it has to do with...More

Thank ilwolfaardt
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 7 April 2016

Dear ilwolfaardt, Thank you for your posting your feedback online. We always appreciate positive comments on our property but we utilize the negative ones to enhance our guest's experience. Please accept our apology for the disappointing service in the restaurant. We'll surely provide you with...More

Reviewed 28 March 2016 via mobile

My stay was very nice back in May 2015. My room had a beautiful view of the Union buildings. Very clean and lovey room and the price was so right. Won't mind staying again. wonder if things have changed. Surprised to see the other bad...More

Thank babasoo
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 31 March 2016

Dear babasoo, I'm sure you'll be pleasantly surprised on your next visit. Customer service is very important to us and regardless of some unflattering reviews, we always strive to exceed our guests' expectations. We are looking forward to welcome you back. Warm regards,

Reviewed 28 March 2016

I want to thank Ibrahim, Tebogo and George, some of the staff that made the stay a very pleasant one. I stayed in a Club room with access to the lounge and even though the lounge has a very limited selection of snacks and beverages,...More

Thank Juan E
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 1 April 2016

Dear jerasmus289, Thank you for the great review that you've posted online. We really appreciate you commending our associates for their great efforts and are extremely proud of Ibrahim, Tebogo and George. Your special commendation for their excellent customer care was shared with the whole...More

Reviewed 21 March 2016

The room that I was waiting for for more than an hour was opened by the manager and we had walked onto a scene which I prefer not to describe. Very big naked bodies very busy on the bed. And a guy in our conference...More

1  Thank Namiblover
Response from Pascal30, General Manager at Sheraton Pretoria HotelResponded 24 March 2016

Dear Namiblover, Thank you for making us aware of your recent experience. We deeply regret the most embarrassing experience you encountered and that the suite allocated to you instead was not cleaned. Please accept our sincere apology for being subjected to such an ordeal. I’m...More

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Traveller (209)
Room & Suite (43)
Dining (14)
Pool & Beach (9)
Hotel & Grounds (158)
Bathroom (13)
Business Centre & Event Rooms (2)
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$69 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Pretoria
#6 Spa Hotel in Pretoria
#9 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$69 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Romantic Hotel in Pretoria
#6 Spa Hotel in Pretoria
#9 Luxury Hotel in Pretoria
#9 Business Hotel in Pretoria
Room types
Suites, Non-Smoking Rooms
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