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The Capital Empire

221 reviews
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Traveller (72)
Room & Suite (36)
Dining (7)
Overview
  • Excellent43%
  • Very good36%
  • Average10%
  • Poor3%
  • Terrible8%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (221)Write a Review
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1 - 5 of 215 reviews
Reviewed 6 days ago via mobile

I am here for a conference. The room is clean and basic. The room service food is similar - perfectly edible but nothing much. There is a huge construction site next door so the noise all day is pretty bad and if you want to...More

Thank James B
Reviewed 2 weeks ago

I had the worst customer service experience. They forced me out of the hotel even when I told them my travel agent confirmed my stay. Bianca called me on my way from work yelling at me to check out. Didn’t even have the decency to...More

Thank Rachel O
Reviewed 3 weeks ago

We booked at The Capital on the spur of the moment and arrived before our booking had even been processed, but were welcomed by very professional staff who sorted it all out in a few minutes. The room was great and the hotel is sleek...More

Thank Tamara O
Reviewed 7 January 2018

We had a great stay at the Capital Empire as the hotel is very well maintained and they have great staff who are always friendly, cortejous and attentive to the guests needs. The hotel location is very good. The Capital Empire is highly recommended.More

Review collected in partnership with this hotel
Thank Vercelia
Response from Emile S, Guest Relations Manager at The Capital EmpireResponded 8 January 2018

Hi Vercelia, Warm greetings from The Capital Empire Guest Relations desk! Your feedback is much valued and I have forwarded it to the entire team. I look forward to welcoming you back to our stunning hotel in the not so distant future. Regards, Emile Schindehutte...More

Reviewed 3 January 2018 via mobile

Great hotel,nice facility and tasty food BUT Reception staff who are the face of the hotel are clueless when it comes to creating a satisfying experience for guests. They have no management abilities when presented with problems. Their information while checking in is non existent....More

Thank Caroline G
Response from Emile S, Guest Relations Manager at The Capital EmpireResponded 8 January 2018

Hi Caroline, Warm greetings from The Capital Empire Guest Relations desk! I have relayed your feedback to our Management team who will investigate the needed to resolve these issue with great urgency. Please allow me to apologize for the apparent breakdown in service between yourself...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$143 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Sandton
#17 Luxury Hotel in Sandton
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
US$143 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Spa Hotel in Sandton
#17 Luxury Hotel in Sandton
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
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Traveller (72)
Room & Suite (36)
Dining (7)
Pool & Beach (3)
Questions & Answers
Ask a question
cary590l
29 October 2014|
AnswerShow all 2 answers
Response from TheCapitalSA | Property representative |
Absolutely. Its an hourly scheduled shuttle service. Please contact us on email should you wish to receive shuttle times or make a reservation.
0
Votes
Tourist_LadyZm
28 October 2014|
Answer
Response from TheCapitalSA | Property representative |
Absolutely. We have an hourly scheduled shuttle service. Please email us for more details or to book.
0
Votes
Room Tips
"Don’t stay here if you want to enjoy Your vacation."
Read review
"I did not offer any top for any staff.even though everything was still taken good care"
Read review
"place automated system to track the rooms whose keys have blocked, and find out the cause of the blocking..."
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"Extra mile"
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