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Coastlands Musgrave Hotel

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182 Reviews from our TripAdvisor Community

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Showing 177: English reviews
Durban
1 review
Reviewed 5 days ago NEW

will definitely recommend and come back. pleasant enviroment rooms spacious and staff very pleasant and help full. breakfast very delicious kids had a ball and loved the place and pool area kitchen staff wonder full.

Review collected in partnership with this hotel

Helpful?
Thank 990fazilaa
Coastlands_Marketing, Director of Sales at Coastlands Musgrave Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk Group Marketing & Sales Manager Coastlands Hotels... More 

Durban
1 review
Reviewed 5 days ago NEW

I had an excellent experience staying at your hotel. Please keep up the standard and preserve the brand. The level of cleanliness was above par. Quite conveniently located hotel, providing majestic view of some parts of Durban.

Review collected in partnership with this hotel

Helpful?
Thank fradreckk2016
Coastlands_Marketing, Director of Sales at Coastlands Musgrave Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk Group Marketing & Sales Manager Coastlands Hotels... More 

Durban
1 review
Reviewed 6 days ago NEW

It's just a normal hotel. Nothing fancy. Hotel and staff are not helpful and informative. No one working there would actually go the extra mile to make your stay there more pleasant. I would not suggest the hotel accommodation to anyone.

Review collected in partnership with this hotel

Helpful?
Thank L7774SGdavidr
Coastlands_Marketing, Director of Sales at Coastlands Musgrave Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your comments are taken seriously and we have discussed your feedback with management and the relevant... More 

Durban
1 review
Reviewed 6 days ago NEW

Well located with an excellent view of the city. The rooms was reasonable sized but the bed was too large. Best liked the breakfast, a taste for all pallets. Found waiting staff to be very friendly and courteous.

Review collected in partnership with this hotel

Helpful?
Thank mikewV2993TL
Coastlands_Marketing, Director of Sales at Coastlands Musgrave Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk Group Marketing & Sales Manager Coastlands Hotels... More 

2 reviews
Reviewed 1 week ago via mobile

Our stay was on the 25th to the 28th of November. As a couple we intended on spending a well relaxed weekend but this was all ruined by the poor customer service we received. Their food was so oily that we couldn't eat it, l was very disappointed with the management .We booked through hotel.com , payed online and also... More 

Helpful?
Thank boka15
Coastlands_Marketing, Director of Sales at Coastlands Musgrave Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your comments are taken seriously and we have discussed your feedback with management and the relevant... More 

Travellers are raving about these Durban hotels

Tokyo, Japan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

For the money you pay and the quality you get I would expect more. Or you can drop the price and then I can live with the unprofessional reception and the broken drawer in the room and the dirty grouting in the bathroom, and the no RSA plug point at the desk in the room, the sloppy check out

Review collected in partnership with this hotel

Helpful?
Thank Mark F
Coastlands_Marketing, Director of Sales at Coastlands Musgrave Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your comments are taken seriously and we have discussed your feedback with management and the relevant... More 

Durban
1 review
Reviewed 1 week ago

I had a nice stay at Musgrave hotel. The service I received especially at the reception was quite exceptional. From Booking to checking out I did not face any challenges. I recommend my friends to stay at Musgrave

Review collected in partnership with this hotel

Helpful?
Thank 371rosemarym
Coastlands_Marketing, Director of Sales at Coastlands Musgrave Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk Group Marketing & Sales Manager Coastlands Hotels... More 

Johannesburg, South Africa
Level Contributor
34 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 weeks ago

I enjoyed the place for most part. The rooms are spotlessly clean, the view is superb, the location is great and the staff are super friendly. It is also not very expensive for the location and the quality of the rooms. The only issues I have are the TV sets in the room and the restaurant. The TVs sets are... More 

Review collected in partnership with this hotel

Helpful?
Thank MGH2011
Coastlands_Marketing, Director of Sales at Coastlands Musgrave Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. Guest feedback is very important to us as it plays a vital role in improving our facilities and services to ensure that your next stay is a memorable experience. We have addressed your feedback with management and staff and we will ensure that we continuously maintain and improve... More 

Durban
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

Staff are inattentive and generally offer poor service. Was booked into a room looking at the back stairs though the hotel was not full and could have been offered a better room. Generally a fair hotel.

Review collected in partnership with this hotel

Helpful?
Thank kudzai k
Coastlands_Marketing, Director of Sales at Coastlands Musgrave Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your comments are taken seriously and we have discussed your feedback with management and the relevant... More 

Durban
1 review
Reviewed 2 weeks ago

Awesome staff at front desk, everyone involved made our stay extremely present. Manager on duty was also very helpful. Would recommend other families to stay here and spend some quality time with a great food choice at the restaurant for both breakfast and dinner. You do need a car to come to the area, because of the location.

Review collected in partnership with this hotel

Helpful?
Thank eustaceiv
Coastlands_Marketing, Director of Sales at Coastlands Musgrave Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk Group Marketing & Sales Manager Coastlands Hotels... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Located on Crest of Ridge road with spectacular views over Durban, Coastlands Musgrave Hotel offers 101 modern and comfortable bedrooms. It boasts 58 Standard Rooms, 41 Deluxe Rooms and 2 Suites. This hotel is ideal for the discerning corporate, leisure and international traveler and is situated minutes away from Durban's iconic Moses Mabhida stadium, Greyville Racecourse, Suncoast Casino, uShaka Marine World, Durban Beaches on the Golden Mile and is a mere 35 minutes drive from King Shaka International Airport. Durban University of Technology is 2.5 km from the hotel.Our 6th floor conference and events centre is the ideal venue for your next conference, function or special occasion and we are able to tailor-make a package that suit your needs. We work with suppliers of the highest standard and we are able to assist in any decor or technical requirements.Sip on a cocktail or your favorite drink on our terrace or next to the pool, and enjoy a scrumptious A-la-Carte dinner in our 315 Restaurant. Our Friday evening Spice and Saturday night Seafood Buffet is legendary and offers live entertainment. Room service is available 24 hours a day and our coffee shop serves delectable cakes and desserts.All our bedrooms are equipped with individually controlled air-conditioning, flat-screen televisions with DSTV and tea & coffee making facilities, laundry service and turndown service.Our friendly and professional staff at the Concierge desk is able to assist you in transport arrangements, luggage storage and guests are welcome to make use of our business centre which offers internet, printing and fax facilities. Free wi-fi is available throughout the hotel.Coastlands Musgrave Hotel welcomes you to Durban, and invites you to explore and experience our beautiful province. ... more   less 

Additional Information about Coastlands Musgrave Hotel

Address: 315-319 Peter Mokaba Ridge | Musgrave, Durban 4001, South Africa (Formerly Coastlands on the Ridge)
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $112 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Coastlands Musgrave Hotel 4*
Number of rooms: 101
Reservation Options:
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Also Known As:
Coastlands On The Ridge Hotel Durban
Hotel Style:
#13 Luxury Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Coastlands Musgrave Hotel staff and other travellers.
2 questions
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Manila, Philippines
over a year ago
over a year ago

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Questions? Get answers from Coastlands Musgrave Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Large and sunny”
 of 5 bubbles patriciamW2097RK, 22 Jun 2016 | Read review
“Balcony rooms are nice, but noisy.”
 of 5 bubbles 616chris, 3 Jun 2016 | Read review
“5th floor has less noise”
 of 5 bubbles susanntsie, 16 May 2016 | Read review
“dont stay on the lower floors!”
 of 5 bubbles HamzaYacoob, 13 May 2016 | Read review
“Suites on the 5th floor”
 of 5 bubbles ErnRam, 23 Apr 2016 | Read review
5 of 5
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