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Protea Hotel by Marriott Durban Edward

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342 Reviews from our TripAdvisor Community

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Showing 306: English reviews
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Melbourne, Australia
Reviewed yesterday NEW

It was a pleasure to step back in time and experience a hotel where service quality was paramount provided by courteous staff, matching the food and accommodation. this was value for money located in the heart of durban on north beach. strongly recommended.

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Helpful?
Thank wg t
Eltham, Australia
Reviewed 1 week ago

Beautiful hotel. Rooms are spacious and very clean. Mine had a view of the ocean from the side of the hotel. Dinner and breakfast were great. Heaps of food all delicious. Ranged from African to Western so everyone was covered. Staff were very friendly.

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Helpful?
Thank maureend105
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear maureend105, Thank you for sharing your amazing experience during your stay with us at the Protea Hotel by Marriott Durban Edward. maureend105, every process put in place is aimed at providing you with an unforgettable hotel experience. We therefore take great pride in serving your needs and are so delighted to hear that we have met your expectations. Your...

Kettering, United Kingdom
Reviewed 2 weeks ago

We have just spent 5 days in this excellent hotel, and wished we had stayed there a lot longer. Amazing building, lovely rooms, very clean, great housekeeping, friendly staff, great food, great views. We would highly recommend this hotel to all.

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Helpful?
Thank malc1005
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear malc1005, We appreciate your feedback and are delighted to hear that you had a great stay. With a mission to provide superior customer service, Protea Hotel takes great pride in not only meeting, but exceeding your expectations. Please rest assured that your comments have been shared with the entire TEAM in an effort to continue to inspire and motivate...

Cape Town Central, South Africa
Reviewed 2 weeks ago

I stayed in this hotel for a week for business and found it spacious, convenient, with very friendly staff and an excellent location. Even though one of the old dames of the hotel industry, the hotel has been refurbished but retained it old worlde feel. Wonderful large showers, comfortable beds. I loved the car parking service. The only criticism is...

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Helpful?
Thank SkyeGrove
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear SkyeGrove, Thank you for your honest and beautiful feedback regarding your recent stay with us. As we pride ourselves on delivering a memorable hotel experience during your travels,It is so delighting to hear that we have met your expectations.We have shared your feedback with the TEAM to continue to inspire and motivate the them to deliver exceptional customer service....

Durban, South Africa
Reviewed 3 weeks ago

Set on Durban's Golden Mile, this is one of Durban's grand old Hotels, still has some of the old charm but has undergone huge refurbishments, great for conferencing and cocktail functions with a view of the indian Ocean and the pounding surf, we use this property a lot for conferencing

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Helpful?
Thank NerveEventsSA
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear NerveEventsSA, We appreciate your feedback and are delighted to hear that you use our beautiful 'Grand Old Lady' for conferencing . With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. NerveEventsSA, Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and...

Burton on Trent
Reviewed 3 weeks ago

This hotel used to be a five star experience and elements of the past can still be seen in the public areas and also in it's long serving concierge staff who were magnificent. The rest of the hotel does however need some management attention particularly the rooms where the windows and doors did not fit the frames any longer (507)....

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Helpful?
Thank TerryC657
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear TerryC657, Thank you for taking the time to share your recent experience at the Protea Hotel Edward with us. Your valued feedback has highlighted a number of areas for improvement that I have since shared with the General Manager and the entire TEAM , who join me in offering their apologies for their TEAM’s shortcomings. TerryC657,our aim is to...

Pretoria, South Africa
Reviewed 3 weeks ago

I was apprehensive when entering the hotel as I feel the front entrance of the hotel can do with a bit of a spruce up. Maybe a new coat of paint. The rest of the hotel is however in a very good condition. The stray was enjoyable. The breakfast spread is limited and repetitive.

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Helpful?
Thank Abraham B
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Abraham B, Thank you for taking the time to share your thoughts regarding your recent visit. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I see that our Lobby area's appearance was not what you had anticipated. Once again, thank you for providing feedback that will ultimately help...

Buderim, Australia
Reviewed 4 weeks ago

Traditional hotel in heavy dated style but well equiped for the group tour market. Plenty of space and modern fittings with friendly staff make it a convenient and enjoyable stay. Well located in city beach location in easy reach of key attractions such as Sky Car over mMoses Mabihida Xtadium, the markets and Shaka shopping centre.

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Helpful?
Thank Garry B
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Garry B, Every process put in place is aimed at providing you with an unforgettable hotel experience.It is therefor delighting to hear to hear that you had a wonderful stay , Also that you found our location best suitable for your visit. As our VALUED CUSTOMER , thank you again for your feedback and we hope to serve you...

Margate, South Africa
Reviewed 18 March 2017 via mobile

Highlights : It was an unplanned & unforeseeable walk in visit so it was refreshing to be assisted by the friendly , polite & courteous reception staff. The meal from the restaurant was lovely with my steak cooked to perfection! The room was big & clean with all the 4 star inroom amenities. The valet parking service was really convenient...

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Helpful?
Thank Mhimhi2012
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Mhimhi2012, As a VALUED GUEST, Thank you for your feedback regarding the friendly service from our STAFF,and Mhimhi2012 based on the points you've stated it shows that there is a room for improvement . However, we do notice that there were several missed opportunities. As we strive to deliver a flawless guest experience, we would love to discuss your...

Reviewed 7 March 2017 via mobile

I arrived yesterday and wanted to like this. Yes, as the others have noted, it is dated. But that adds to its charm. What does not, however, was the fact that the internet was not functioning - nor, does it seem, the a/c functions. This morning the internet is back up but the a/c barely works. My room is adequate...

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Helpful?
Thank Remamrhein
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Remamrhein, Thank you for taking the time to share your review with us regarding your recent stay at the Protea Hotel Edward. We appreciate your valuable feedback as it helps us identify the areas where we can improve our GUEST experience. I am disappointed to learn of the shortcomings you experienced and I can assure you that , we're...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
  • Ski-In / Ski-Out
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Protea Hotel by Marriott(R) Durban Edward harks back to a time of Victorian elegance. This world-famous hotel has played host to princes and presidents, field marshals, millionaires and movie stars since 1911. Whether you are travelling for business or leisure purposes, the Protea Hotel by Marriott(R) Durban Edward is ideally situated on the Golden Mile. Take off your shoes and feel the soft, beach sand between your toes. Make sure you have your swimsuit because a dive in the warm waters of the Indian Ocean is hard to resist. Cool off whilst you walk along the promenade, which allows you to walk from uShaka Marine world to Suncoast Casino. For those travelling on business we are situated 5 minutes away from Durban CBD and the ICC (International Convention Centre). We are within easy access to all major highways and King Shaka Airport is a mere 35 minutes away so getting to all those meetings is not a hassle. Return to our graceful and stylish rooms, which are all equipped with LCD TV's, en-suite bathrooms, executive work desks, wireless internet access and over half of the rooms have remarkable sea views. The Protea Hotel by Marriott(R) Durban Edward with its personalised friendly service and extremely comfortable rooms offers a luxurious holiday experience or a professional business trip. ... more   less 

Additional Information about Protea Hotel by Marriott Durban Edward

Address: 149 O R Tambo Parade | North Beach, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $120 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Durban Edward 4*
Number of rooms: 131
Reservation Options:
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Hotel Style:
#7 On the Beach Hotel in Durban
#8 Business Hotel in Durban
#11 Luxury Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Durban Edward staff and other travellers.
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Questions? Get answers from Protea Hotel by Marriott Durban Edward staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“sea view room”
wgt_13, 24 Apr 2017 | Read review
“Sea front rooms offer views over Durban's fine esplanade”
TerryC657, 4 Apr 2017 | Read review
“Sea views on front”
PaulMoss186338, 1 Mar 2017 | Read review
“Choose as room situated on the highest floor and facing the sea.”
mashadim2017, 13 Feb 2017 | Read review
“The front rooms have a wonderful view of the sea”
822gillianb, 27 Jan 2017 | Read review
5 of 5