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Protea Hotel by Marriott Durban Edward

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335 Reviews from our TripAdvisor Community

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Showing 299: English reviews
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Buderim, Australia
Reviewed 5 days ago NEW

Traditional hotel in heavy dated style but well equiped for the group tour market. Plenty of space and modern fittings with friendly staff make it a convenient and enjoyable stay. Well located in city beach location in easy reach of key attractions such as Sky Car over mMoses Mabihida Xtadium, the markets and Shaka shopping centre.

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Helpful?
Thank Garry B
Margate, South Africa
Reviewed 1 week ago via mobile

Highlights : It was an unplanned & unforeseeable walk in visit so it was refreshing to be assisted by the friendly , polite & courteous reception staff. The meal from the restaurant was lovely with my steak cooked to perfection! The room was big & clean with all the 4 star inroom amenities. The valet parking service was really convenient...

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Thank Mhimhi2012
Reviewed 3 weeks ago via mobile

I arrived yesterday and wanted to like this. Yes, as the others have noted, it is dated. But that adds to its charm. What does not, however, was the fact that the internet was not functioning - nor, does it seem, the a/c functions. This morning the internet is back up but the a/c barely works. My room is adequate...

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Helpful?
Thank Remamrhein
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Remamrhein, Thank you for taking the time to share your review with us regarding your recent stay at the Protea Hotel Edward. We appreciate your valuable feedback as it helps us identify the areas where we can improve our GUEST experience. I am disappointed to learn of the shortcomings you experienced and I can assure you that , we're...

London, United Kingdom
Reviewed 3 weeks ago

We stayed here on a business trip. The first impressions were positives,an army of porters met us and reception was quick friendly and efficient.The hotel lobby is charming ,the product of a different age.The room was quite disappointing,small,cramped with heavy furniture and our partial sea view was as partial as it gets. Air conditioner sounded like a 1955 Harley Davison,...

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Helpful?
Thank PaulMoss186338
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear PaulMoss186338, Thank you for your honest feedback. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not...

Reviewed 4 weeks ago via mobile

Staff are very friendly sometimes response time slow. Older hotel needs to be modernized. Housekeeping team superb. Right on beachfront so Indian Ocean and Durban beach promenade within several feet. Also walking distance to Body Lab gym.

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Helpful?
Thank Gina C
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Gina C, Thank you for taking the time to share your recent experience at the Protea Hotel Edward with us. As our VALUED CUSTOMER,we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Also , to hear...

Johannesburg, South Africa
Reviewed 4 weeks ago via mobile

The food is really good - but that really is the only good thing about this hotel. The rooms are absolutely scary - stayed in 517, and it reminded me of a old road side motel in the USA. No Management insight. Don't stay here if you any other options available ! The green tired carpet is pretty much what...

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Helpful?
Thank Lindameyer2
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Lindameyer2, Thank you for taking the time to share your recent experience at the Protea Hotel Edward with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our GUEST, your feedback regarding the service our TEAM provided caught my attention. I am...

Reviewed 20 February 2017 via mobile

Well situated. Excellent service. Very happy with our stay. Friendly staff. Used shuttle service to and from airport and again to Durban harbour. Again after return from Mozambique. Shuttle was punctual all times and very informative on boat trip and also took us shopping for last minute items

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Helpful?
Thank Denise P
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Denise P, Thank you for sharing your experience with us. Your feedback is highly appreciated and has been shared with the TEAM to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel Edward and we hope you choose to stay with us again whenever your travel needs bring you...

Durban, South Africa
Reviewed 14 February 2017

I once wrote a very complimenting review about this hotel, and as a Prokard member, I am a frequent guest. With much disappointment ever since the management (3) three managers of this hotel have left, the service level as well as food has dropped. For example when you order a full platter, it has now half. It is difficult to...

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Helpful?
Thank nina19692
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear nina 19692, Firstly , let me apologize for taking this long to respond to your review. And thank you for taking the time to share your recent experience. As a VALUED and a REGULAR CUSTOMER of Protea Hotel by Marriott Durban Edward I am disappointed to hear about your experience in our dining outlet. With aspiration to always exceed...

Gauteng, South Africa
Reviewed 14 February 2017

Enjoyed being a guest along with my family in this hotel. Our room was always cleaned and bedding changed daily. Room service is also prompt and so is their on time customer service. We also enjoyed the view from our room as it was facing the sea. Nothing complements me than waking up to the smell of an ocean and...

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Helpful?
Thank mashadim2017
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear mashadim2017, Thank you for taking the time to share your recent experience at the Protea Hotel Edward with us. Every process put in place is aimed at providing you with an unforgettable hotel experience.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your...

Great Yarmouth, United Kingdom
Reviewed 9 February 2017

Loved this hotel, the concierge was excellent always a bonus. Yes it is a little dated, but the quality of service more than makes up for it. A prime position on the golden mile, a room with a balcony overlooking the sea front gives great views. would highly recommend.

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Helpful?
Thank Neil M
Belinda N, Guest Relations Manager at Protea Hotel by Marriott Durban Edward, responded to this review

Dear Neil M, Thank you for your beautiful and amazing feedback . It is very exciting to hear that our famous Protea Hotel Edward which portrays the Victorian elegance suited you well and that you appreciated our service and your room with its beautiful view. As you may know that Protea Hotel Edward which is now known as the Protea...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Bar/Lounge
  • Beachfront
  • Room Service
About the property
  • Wheelchair Access
  • Beachfront
  • Ski-In / Ski-Out
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Protea Hotel by Marriott(R) Durban Edward harks back to a time of Victorian elegance. This world-famous hotel has played host to princes and presidents, field marshals, millionaires and movie stars since 1911. Whether you are travelling for business or leisure purposes, the Protea Hotel by Marriott(R) Durban Edward is ideally situated on the Golden Mile. Take off your shoes and feel the soft, beach sand between your toes. Make sure you have your swimsuit because a dive in the warm waters of the Indian Ocean is hard to resist. Cool off whilst you walk along the promenade, which allows you to walk from uShaka Marine world to Suncoast Casino. For those travelling on business we are situated 5 minutes away from Durban CBD and the ICC (International Convention Centre). We are within easy access to all major highways and King Shaka Airport is a mere 35 minutes away so getting to all those meetings is not a hassle. Return to our graceful and stylish rooms, which are all equipped with LCD TV's, en-suite bathrooms, executive work desks, wireless internet access and over half of the rooms have remarkable sea views. The Protea Hotel by Marriott(R) Durban Edward with its personalised friendly service and extremely comfortable rooms offers a luxurious holiday experience or a professional business trip. ... more   less 

Additional Information about Protea Hotel by Marriott Durban Edward

Address: 149 O R Tambo Parade | North Beach, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $122 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Durban Edward 4*
Number of rooms: 131
Reservation Options:
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Hotel Style:
#5 On the Beach Hotel in Durban
#8 Business Hotel in Durban
#9 Luxury Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Durban Edward staff and other travellers.
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Questions? Get answers from Protea Hotel by Marriott Durban Edward staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea views on front”
 of 5 bubbles PaulMoss186338, 1 Mar 2017 | Read review
“Choose as room situated on the highest floor and facing the sea.”
 of 5 bubbles mashadim2017, 13 Feb 2017 | Read review
“The front rooms have a wonderful view of the sea”
 of 5 bubbles 822gillianb, 27 Jan 2017 | Read review
“beach front room have the noise of the beachgoers.”
 of 5 bubbles chimones, 18 Jan 2017 | Read review
“Rooms at the front although have the best view can be noisy. Up to you if you get the choice.”
 of 5 bubbles markb624, 9 Jan 2017 | Read review
5 of 5