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Royal Hotel

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Royal Hotel
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170 Reviews from our TripAdvisor Community

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Showing 164: English reviews
Durham, North Carolina
Reviewed 20 July 2016 via mobile

You can see that the hotel was once beautiful and it could be great again with investment of money for structural updates, training of staff, and good management. As it is though, my room has a smell of extremely recent fumagation, and had dirty windows that do not open and no easy to adjust thermostat (fortunately it is lovely outside...

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Helpful?
Thank Merrycontrary
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your comments are taken seriously and we have discussed your feedback with management and the relevant...

Bloemfontein
Reviewed 4 July 2016

The service I've experienced since my check-in at the Royal Hotel was excellent; the hospitality and assistance of all the staff really made me feel at home. Seeing that I have stayed a considerable period at the Hotel, it was equal to home as the room was spacious and cosy. It is ideally located as it is near all the...

Review collected in partnership with this hotel
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Thank 787esterb
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk - Scott Group Marketing & Sales Manager...

Pretoria, South Africa
Reviewed 22 June 2016

Great Hotel and great service by staff members...my room view was the harbour, beautiful views. my only concern is the parking, which you pay separately and it costs alot, and the hotel should do something about it.

Review collected in partnership with this hotel
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Thank 470petruss
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. The parkade is a separate entity and not owned by the hotel and unfortunately we are not able to determine the rates of the...

Pretoria, Gauteng, South Africa
Reviewed 15 June 2016

Besides some issues with one set of taps not working, an iffy television set and overall dirty room with hand prints and smudges on most walls and doors, we had a good stay. Reception was very helpful. Location is also great, central to many businesses and basically the parking area for the US consulate.

Review collected in partnership with this hotel
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Thank Mike M
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. Guest feedback is very important to us as it plays a vital role in improving our facilities and services to ensure that your next stay is a memorable experience. We have addressed your feedback with management and staff and we will ensure that we continuously maintain and improve...

The Crags, South Africa
Reviewed 12 June 2016

Tbe hotel has great service and tbe sraff is great,really enjoyed the food and the menu is great.Nice view from the hotel room.An upgrade is required though for the elevators and other stuff.The hotel is safe and secure.The roof top pool is always a nice highlight to hangout, the location of the hotel is central which is great.

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Thank TheHubPresents
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk - Scott Group Marketing & Sales Manager...

Durban
Reviewed 12 June 2016

I had such a great moment in Durban royal hotel the little moment I spent there was the most amazing moment of my life. I wish I can soon do it again. The Durban weather was super cool people working in the hotel have courtesy it's real place to be I thank you

Review collected in partnership with this hotel
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Thank noluvuyos
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk - Scott Group Marketing & Sales Manager...

Reviewed 2 June 2016 via mobile

I checked inn after running the comrades marathon, the ladies at the reception were so accommodating. I told them i am very tired , all i want is to seat down, they agreed and offered me a juice while sorting the paper work. So respectful and welcoming front desk ladies. Hotel just need to upgrade TV , at least have...

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1Thank Vha R
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk - Scott Group Marketing & Sales Manager...

Pretoria, South Africa
Reviewed 22 May 2016

This hotel is rated 4star and it had all the basics to make it one but it is tired and in need of some refurbishment. My room was wonderful and the view superb! All the staff members that i dealt with were polite and attentive. The location is not the best for tourists but very good for business. I would...

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1Thank MikeMouse2910
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We are happy that you enjoyed an overall pleasant stay at our hotel and that we were able to meet and exceed your expectations. We look forward to welcoming you again in the near future. Yours in Hospitality Andre-B van Wyk - Scott Group Marketing & Sales Manager...

Reviewed 21 May 2016 via mobile

Stayed at the royal. Service has really run down. Room has an old nokia tv. Speaker is bust. Curtain does not close fully. (In the morning the sun shines in the room).+No privacy. Lights are very bad in the room . In the morning at 7.40 am the housekeeping continously rings the bell until u have to scream in ur...

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1Thank Mohamed M
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your comments are taken seriously and we have discussed your feedback with management and the relevant...

Nairobi, Kenya
Reviewed 12 May 2016

Room leaked when it rained... online reservation made through booking.com, however hotel won't allow payment to be made online - make sure you have the same credit card you made the booking with when you check in! Dinner is cash only, Hotel is tired, serviceability of lifts is erractic, rooms are clean but very basic. Location is not great with...

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Thank Upepo71
Coastlands_Marketing, Director of Sales at Royal Hotel, responded to this review

Thank you for staying at our hotel and for your valuable feedback. We apologise for the inconvenience during your stay as highlighted in your review, and that we were not able to create the experience that exceeds guest expectations which we are renowned for. Your comments are taken seriously and we have discussed your feedback with management and the relevant...

56 photos of this hotel

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Royal Hotel

Address: 267 Anton Lembede Street, Durban 4001, South Africa
Region: South Africa > KwaZulu-Natal > Durban
Price Range: $80 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Royal Hotel 3*
Number of rooms: 113
Reservation Options:
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Also Known As:
Royal Hotel Durban
Hotel Style:
#5 Spa Hotel in Durban
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hotel staff and other travellers.
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Questions? Get answers from Royal Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room from 10th floor and higher, for better view of harbour”
 of 5 bubbles eveev2013, 17 Feb 2017 | Read review
“All rooms are pretty good - even the cheapest was very decent”
 of 5 bubbles leonardb617, 14 Nov 2016 | Read review
“Rooms on higher levels overlooking the bay are a must!”
 of 5 bubbles MikeMouse2910, 21 May 2016 | Read review
“Harbour facing rooms are quieter and good view.”
 of 5 bubbles Upepo71, 12 May 2016 | Read review
“Our room was facing North I think with a view over the carpark”
 of 5 bubbles V8293WNjohnh, 6 May 2016 | Read review
5 of 5