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The Riverside Hotel

261 reviews
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Traveller (71)
Room & Suite (47)
Dining (8)
Overview
  • Excellent24%
  • Very good38%
  • Average23%
  • Poor11%
  • Terrible4%
Travellers talk about
“umgeni river”(5 reviews)
“great room”(5 reviews)
“noise levels”(4 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (261)Write a Review
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Show reviews that mention
All reviewsumgeni rivergreat roomnoise levelscomfortable hotelconference venuea lovely staythe air conditioningcurrysea facing roomhopsmicrowavestadiumsecuritylinenumhlangadecemberbeachfront
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1 - 5 of 246 reviews
Reviewed 1 week ago

Excellent location and friendly staff. I Highly recommend this hotel. Rooms are very clean. I was pleasantly surprised by the amenities such as microwave and bar fridge that made our stay even more comfortable.

Review collected in partnership with this hotel
Thank shahidaa2018
Response from Wendy N, DMC at The Riverside HotelResponded 2 days ago

Dear shahidaa2018 Thank you for your valued feedback. We are glad that you have enjoyed your overall stay and we look forward to welcoming you back in the near future. Kind Regards

Reviewed 1 week ago

Good service, good breakfast and friendly staff. Location is also a positive. I will book there again. The peak rates are quite expensive though. Room sizes are also very good and there seems to be strong leadership at the hotel

Review collected in partnership with this hotel
Thank poovip2018
Response from Wendy N, DMC at The Riverside HotelResponded 2 days ago

Dear poovip2018, Thank you for your valued feedback. We are glad that you have enjoyed your overall stay and we look forward to welcoming you back in the near future. Kind Regards

Reviewed 1 week ago

First impressions, this isn't a bad hotel, rooms are OK, small and nothing great and the hotel layout is OK. However its the general lack of customer support I found irritating. First day there I had no WiFi, more than an irritation as i was...More

Thank NightBreed01
Response from Wendy N, DMC at The Riverside HotelResponded 1 week ago

Dear NightBreed01, Thank you for your valued feedback. We do sincerely apologize for these issues that you have mentioned and your comments will be forwarded to Management who will rectify these issues immediately.Once again we sincerely apologize. We are glad that you have enjoyed your...More

Reviewed 2 weeks ago

Everything was found to be in order and wont mind rebooking in the same hotel for next season. Keep it up good work. I have just rebook to confirm my satisfaction. Pleaser my next stay in the next New

Review collected in partnership with this hotel
Thank thembink0sil
Response from Wendy N, DMC at The Riverside HotelResponded 1 week ago

Dear Thembink0sil, Thank you for your valued feedback. We are glad that you have enjoyed your overall stay and we look forward to welcoming you back in the near future. Kind Regards

Reviewed 2 weeks ago

Please refresh front office staff's training especially at reception. They tend to be too casual, i would not like to throw my weight on who one is. Give everyone royal treatment. Otherwise, Keep it upmarket, i like it.More

Review collected in partnership with this hotel
Thank zephn2018
Response from Wendy N, DMC at The Riverside HotelResponded 1 week ago

Dear Zephn2018, Thank you for your valued feedback. We do sincerely apologize for these issues that you have mentioned and your comments will be forwarded to Management who will rectify these issues immediately. We are glad that you have enjoyed your overall stay and we...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Concierge
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$87 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Durban
#4 Luxury Hotel in Durban
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$87 - US$160 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Durban
#4 Luxury Hotel in Durban
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (71)
Room & Suite (47)
Dining (8)
Pool & Beach (4)
Hotel & Grounds (64)
Bathroom (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Fozia A
19 May 2017|
AnswerShow all 3 answers
Response from Muhammad A | Reviewed this property |
No halal food for dining. But the cold breakfast is and most recently the eggs are prepared separately from meat products.
0
Votes
Debby G
15 January 2017|
Answer
Response from Wendy N | Property representative |
Dear Deborah Thank you for your inquiry.The shuttle service is available for your convenience, you can contact Reception and they will arrange the shuttle service. If you have any other questions please do not hesitate to... More
0
Votes
Room Tips
"We had a toilet leak but where moved to another room within a few hours once reported."
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"Air conditioned, no sea view as it is inland but close to the CBD"
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"323 on the first floor does not have a view of the sea and river. Ask for higher up if you prefer a view."
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"Excellent rooms and designs. Perfect place to find peace far from the Durban madding crowd. Requests to..."
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