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Premier Hotel The Richards

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Premier Hotel The Richards
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129 Reviews from our TripAdvisor Community

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Showing 129: English reviews
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Reviewed 4 days ago NEWvia mobile

All staff are friendly and always smiling... Check in was a pleasure. The passages are damp and the room was not so clean. The shower does not spray out properly. After I requested my room be cleaned again, it was comfortable.

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Helpful?
Thank Suvesha R
Durban, South Africa
Reviewed 1 week ago

I enjoyed my stay at the Premieur Hotel. I received everything I had payed for. The luzuri spa treatments were rejuvenating and relaxing. Ncwane and peggy offered the best service.I will be planning future trips in the near future.

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Thank nokwem
Durban, South Africa
Reviewed 2 weeks ago

Snacks in the Bar , will definitely be back at Premier Hotel. Possibly look at entertainment offered in the Bar during the weekday .Please bring back the buffet break fast.Also is there anyway the Flies can be controlled into the bedroom .

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Thank 886nevillej
Sandton, South Africa
Reviewed 2 weeks ago

I have been using The Richards infrequently over the past 10 yrs. Your Reception service competes very well with most 5-star hotels I have used. While I liked my room, unfortunately it was next to the lift and noise from your guests at night is sometimes unbearable. You may need to put up a sign in the lift requesting guests...

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Thank 948charlesz
Paige C, Guest Relations Manager at Premier Hotel The Richards, responded to this review

Good day Charles, Thank you very much for taking the time to provide us with your feedback. We are happy to hear that you enjoyed your stay. Thank you for your suggestion regarding the lift, I will submit to my general Manager. We look forward to welcoming you back to our establishment in the near future. Regards Paige

Edenvale
Reviewed 2 weeks ago

Second stay at The Richards. Rooms clean and comfortable. Receptionist's and housekeeping staff were very friendly and helpful however dining room staff could do with better training. No greeting and very slow service in clearing the tables. No offer of refreshments at either dinner or breakfast. Pleasant enough stay and would go back.

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Thank Moira H
Paige C, Guest Relations Manager at Premier Hotel The Richards, responded to this review

Dear Valued Guest Moira, Thank you very much for your positive review and your wonderful words. I will ensure to advise my staff during our next meeting on their great achievement. I must however apologize for the service experienced from our food and beverage department. Till your next visit to Richards bay, keep well and see you soon. Kind Regards...

Durban, South Africa
Reviewed 4 weeks ago

For me due to my type of work and the industry I come from the first thing I look for at any place that I go is customer service, it brought much joy when I walked in to the Premier hotel on Saturday evening, there were two lovely ladies behind the counter who addressed me by my name with a...

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Thank natashasK7213AL
Paige C, Guest Relations Manager at Premier Hotel The Richards, responded to this review

Good day Natasha, Thank you very much for taking the time to provide us with feedback on your stay, it is greatly appreciated. Thank you for the kind words and tremendous compliment to our Front office ladies, I will ensure to pass on your feedback to them. We pride ourselves on customer satisfaction and we are leased to see feedback...

Reviewed 5 weeks ago via mobile

Nice place service from reception and rooms are perfectly good. Everything is well organised. Thanks to the management. Don't hesitate to make a turn to Premier hotel in Richards bay. Give them 10/10 well done

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Thank Psyfo
Paige C, General Manager at Premier Hotel The Richards, responded to this review

Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Jaco Steyn General Manager

Durban, South Africa
Reviewed 19 January 2017

the service received on my arrival from the reception was great, i then proceeded to the room which was neat and equipped with all the necessities. I then went for dinner which is where the horror started. I ordered peri peri chicken livers for a starter and bbq marinaded pork shops for the mains. the livers were literally boiled with...

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Thank nondumisot
Pretoria, South Africa
Reviewed 16 January 2017

Why is the rate so high but breakfast is not included. The place needs a revamp and I told kitchen staff that your food was not fresh at all. I chose Premier hotel because I have stayed in East London

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Thank thabilem2017
Paige C, Guest Relations Manager at Premier Hotel The Richards, responded to this review

Good day Thabile, Thank you very much for your feedback. To begin with I must apologize for the service level experienced, this is not what we are justifiably proud of. I will most certainly have a word with the relevant management teams in order to rectify this issue. Regards Paige

Benoni, South Africa
Reviewed 9 January 2017

The bathrooms can definitely be improved. The shower left a lot to be desired. The water flow and pressure needs to be improved. Also extremely dated, Could do with a revamp. The staff was friendly and rooms were cleaned timeously.

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Thank sherinem2017
Paige C, Guest Relations Manager at Premier Hotel The Richards, responded to this review

Good day Sherinem2017 Thank you very much for your mail and for taking the time to provide us with your feedback. I will discuss your concerns and suggestions with the relevant management. We wish to welcome you back to our establishment in the near future. Regards Paige

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Beachfront
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Banquet Room
Official Description (provided by the hotel)
Premier Hotel The Richards is a true landmark of the Zulu land area and is situated just 90 minutes North of Durban. One of the longest established hotels in Richards Bay, the Premier Hotel The Richards is well renowned for its warm and welcoming atmosphere. The ideal destination for both business and leisure travelers, Richards Bay offers business guests a convenient location close enough to the CBD, yet far enough away from the city pressures to make business a pleasure. Leisure travelers are spoilt for choice: from the un-spoilt beaches, sub tropical climate and coastal conservation areas to the game reserves in areas like Hluhhluwe, Richards Bay Country Club and the Deep Sea Harbour. ... more   less 

Additional Information about Premier Hotel The Richards

Address: 3 Hibberd Drive | Meerensee, Richards Bay 3901, South Africa
Region: South Africa > KwaZulu-Natal > Richards Bay
Price Range: $86 - $153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Premier Hotel The Richards 4*
Number of rooms: 135
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Questions & Answers

Here's what travellers have asked, with answers from Premier Hotel The Richards staff and other travellers.
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Questions? Get answers from Premier Hotel The Richards staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all room are not bad”
 of 5 bubbles bonganid640, 30 Aug 2016 | Read review
“Avoid if you value your privacy - it's not the rooms, it's the staff”
 of 5 bubbles ChrissieBGrahamstown, 17 May 2016 | Read review
“Not sure which rooms are good, if any but room 159 not good.”
 of 5 bubbles 917mandyr, 5 Oct 2015 | Read review
“Choose a different hotel”
 of 5 bubbles Sue2364, 1 Sep 2015 | Read review
“Ask for a room facing the garden instead of the car park”
 of 5 bubbles Bredenoord, 31 Aug 2015 | Read review
5 of 5