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AHA Gateway Hotel

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AHA Gateway Hotel
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267 Reviews from our TripAdvisor Community

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Showing 259: English reviews
Johannesburg, South Africa
Reviewed 9 January 2017

Excellent service and hotel is conveniently located near shopping mall and beaches. Friendly staff and willing to assist with all requirements. Admin staff also very knowledgeable of the area and good guides to places to visit.

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Helpful?
Thank Sassi V
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear Sassi V, Thank you do much for the positive feedback, we continually strive for service excellence and are pleased that this is recognised. We look forward to your next visit. Kind Regards Jerod General Manager

Western Cape, South Africa
Reviewed 31 December 2016

Hotel provides clean room, and service is no poor. breakfast has a small selection. The hotel is conveniently situated next to Gateway Mall, giving one access to a range of restaurants and shops, There is safe walking access too this mall. The pool area did not wow me.

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Helpful?
Thank JAL047
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear JAL047 Thank you for sharing your experience on tripadvisor, we apologise that you did not enjoy the stay but assure you that we continually strive for service excellence, and do get it right more often than not. We trust this wont deter you from returning, Kind regards Jerod General Manager

Bethlehem, South Africa
Reviewed 28 December 2016

The Hotel is situated in a very descent area, the place itself is clean and the staff (Muzi/Bongi) and other members they have a human behaviour. The Batho Pele Principle they really considered. Receptionist, waiters, management behaviour is perfect. Guys keep it the good work. Congratulations with the job you did. Wish all a prosperous new year. God bless you...

Review collected in partnership with this hotel
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Helpful?
Thank jbm718
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear jbm718 Thank you so much for the wonderful feedback, we continue striving for service excellence and are appreciative that this is recognised. Kind Regards Jerod General Manager

Johannesburg, South Africa
Reviewed 28 December 2016 via mobile

Stayed here for three nights in December. Rooms are large. We did not have to wait long to be seated at breakfast even though we visited during peak season. Easy access to Gateway shopping centre. The last time I stayed here was about two years ago. The hotel is looking a bit dated. Our room balcony looked as though it...

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1Thank AtsIsm
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear AtsIsm Thank you for the feedback, we have had a very busy year and have not been able to complete our internal maintenance care program, but will be completing it this year. We apologise if it may have affected your experience. The rooms and amenities will be in pristine condition within 2017 Kind regards Jerod General Manager

Johannesburg, South Africa
Reviewed 22 December 2016 via mobile

Really guys don't just chase money,do better with the cleaning,do better with the Breakfast,again some places left open,Wow not nice to see,just hope and pray that the kitchen looks better. If you are on a tight budget the maybe we should not stay here again,it was our 4 th time and things we pointed out on the first round still...

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Helpful?
Thank coen_12
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear Mr Stickling, Thank you for processing your experience on Tripadvisor, we apologise for any inconvenience, and are disappointed that we have not met with your expectation, we have received your reviews on our internal portal as well as booking.com, and do not take the comments lightly. We have requested that you share more detail with us, and furthermore, would...

Durban, South Africa
Reviewed 19 December 2016

The hotel staff are extremely friendly and helpful. The rooms are spacious and clean. The food was very tasty and of good quality. This was by far one of the best hotel experiences I have had. Look forward to visiting the hotel again.

Review collected in partnership with this hotel
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Thank reeshak2016
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear reeshak2016, Thank you for the wonderful appraisal, our aim is to provide exceptional service and it is pleasing to see responses that we are getting it right more often than not. We look forward to your next visit. Kind Regards Jerod General Manager

Reviewed 16 December 2016 via mobile

I stayed at the hotel for two nights. The staff were all very friendly and professional. The rooms are well laid out with a modern, minimalist flavour. The bathroom is separated from the bedroom by a wide pillar that has a floor to ceiling mirror on the bedroom side and a mirror in front of the basin on the bathroom...

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Helpful?
Thank Claire C
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear Claire C, Thank you so much for the wonderful feedback and review, we are so appreciative of your patronage and look forward to your visit next month. Kind Regards Jerod General Manager

Shelly Beach, KwaZulu-Natal, South Africa
Reviewed 14 December 2016

It was not a bad stay. But it was also not a Great stay. In general the hotel needs a good clean. reception and dining area was good. the carpeting in the upper floors appear grubby. we had cockroaches in our room. I understand that this can happen and that they fly in. But I was not happy. The other...

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Helpful?
Thank Chantel E
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear Chantel E, Thank you for sharing your experience, we apologise for the grubbiness of the carpet and the cockroach. These insects seem to be inexterminable, and definitely pose many a challenge. We continue to use pest control and try our best to limit their visibility to the best of our ability. The carpets will be replaced in 2017. We...

Lilongwe, Malawi
Reviewed 13 December 2016

I stayed at Aha Gateway for 3 nights with my daughter. The location couldn't be beat. A quick walk directly into the mall. The check in process was quick and efficient with friendly staff. We booked with breakfast and it was great value for money. I had small issue with the key cards which wouldn't work but it was resolved...

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Helpful?
Thank JennLynn78
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear JennLynn78, Thank you so much for that wonderful review, we appreciate you taking time to share your experience. We do so apologise for the street noise, and wish we could do something about it, unfortunately people love to her=ar their cars and bikes rev beyond limit. We look forward to your next visit. Kind Regards Jerod General Manager

Johannesburg, South Africa
Reviewed 11 December 2016

Service staff always ready to be of assistance and what makes ones visit special, is being greeted sincerely at all interactions. Breakfast offering is of high standard and having complimentary wi-fi is good value for money

Review collected in partnership with this hotel
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Thank colinmX7095SP
300jerodf, General Manager at AHA Gateway Hotel, responded to this review

Dear colinmX7095SP, Thank you for that wonderful feedback, we continually strive for service excellence and are appreciative that our efforts are recognised. We look forward to your next visit, Kind Regards Jerod General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting

Additional Information about AHA Gateway Hotel

Address: corner Centenary Boulevard & Twilight Drive | Gateway, Umhlanga Rocks 4321, South Africa (Formerly Three Cities Gateway Hotel)
Region: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range: $129 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — AHA Gateway Hotel 3*
Number of rooms: 146
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Hotel Style:
#6 Business Hotel in Umhlanga Rocks
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Questions & Answers

Here's what travellers have asked, with answers from AHA Gateway Hotel staff and other travellers.
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Questions? Get answers from AHA Gateway Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 318 was a quiet room”
 of 5 bubbles MandyG204, 24 Jan 2017 | Read review
“Impressed with the towls in the bathrooom - better then many other hotels”
 of 5 bubbles , 16 Jan 2017 | Read review
“Not all rooms have baths and shower area is small”
 of 5 bubbles JAL047, 30 Dec 2016 | Read review
“Keep it up the good work”
 of 5 bubbles jbm718, 28 Dec 2016 | Read review
“Try and get a room that is not on the road side of the building to reduce the noise.”
 of 5 bubbles JennLynn78, 12 Dec 2016 | Read review
5 of 5