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Best Western Plus Velmore Hotel Estate

Agoda.comUS$74*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$144*
US$74*
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Best Western Plus Velmore Hotel Estate
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77 Reviews from our TripAdvisor Community

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Showing 76: English reviews
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Bronkhorstspruit
Reviewed 6 days ago NEW

We were booked in for a half day spa, dinner bed and breakfast, and it was all the worth while. We've enjoyed every moment of it. Friendly staff, excellent food and nice, clean, cosy rooms. We definitely recommend it to anyone!!

Review collected in partnership with Best Western
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Helpful?
Thank gideons551
Hote1Management, General Manager at Best Western Plus Velmore Hotel Estate, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

Pretoria, South Africa
Reviewed 3 weeks ago

The restaurant is a total flop ! The service is non-existent - had to wait at reception to be booked in. Waiters were very difficult to be found. The food lacked taste. Order had to be send back as it was wrong and the steaks - well if you could call it steak - was totally over-cooked. The look of...

Review collected in partnership with Best Western
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Helpful?
Thank Gerrit M
Hote1Management, General Manager at Best Western Plus Velmore Hotel Estate, responded to this review

Dear Gerrit Murray, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests...

Pretoria, South Africa
Reviewed 11 April 2017

If you are looking for some private time for some introspection, this is the place to be. Very tranquil and serene. Beautiful landscape and excellent service. You come back refreshed. The spa is also in the same venue. A great way to relax

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Helpful?
Thank MissDK01
Hote1Management, Manager at Best Western Plus Velmore Hotel Estate, responded to this review

Dear Miss DK01, Thank you for taking the time to review Velmoré Hotel Estate following your stay. We are absolutely ecstatic to see that you had such a great and relaxed time, we all need our time to relax and unwind! We do hope that you will visit us again in the near future! Warm Regards Staff and Management Velmoré...

Pretoria, South Africa
Reviewed 11 March 2017

Great view and environment but area close to the river, pool and spa neglected (I believe this is not part of hotel). Buffet dinner very average for the price. First 15 min after restaurant is supposed to open some items not ready yet. like mass food production in a hostel and not tasty. White serviettes are stained. Only the deserts...

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Helpful?
Thank 386frikkien
Hote1Management, Manager at Best Western Plus Velmore Hotel Estate, responded to this review

Dear Valued Guest , we apologise for the inconvenience caused at our hotel for the poor customer service , bad quality of food as well as terrible housekeeping. These are unacceptable standards , and will be addressed with senior management. We value your continued support and wish to welcome you back to our hotel real soon. Warm Regards Management &...

Reviewed 8 March 2017

I have never experienced service, food, comfort, amazing surroundings at this price before. Well done Valmore, you rock! Everyone went out of their way to ensure my conference was of a top standard. The rooms are amazing, the décor to die for and the food, well we all left a few KG's heavier. Valmore, thank you! we will be back!

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Helpful?
Thank Debby P
Hote1Management, Manager at Best Western Plus Velmore Hotel Estate, responded to this review

Dear Debby , Thank you for taking the time to review your recent stay at our hotel. We value your feedback and we are so glad that you enjoyed your stay . We look forward to welcoming you back real soon. Warm Regards Management & Staff Velmore Management & Team

Reviewed 18 February 2017 via mobile

The staff at this hotel were super helpful especially Claudine and Festus made my stay super easy. The porters were also very available to help. Every issue was sorted out with precision. Thanks guys.

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Helpful?
Thank RuthMweu
Hote1Management, Manager at Best Western Plus Velmore Hotel Estate, responded to this review

Dear Ruth , Thank you for taking the time to give our amazing staff the recognition for their efforts . We value your support and will convey your message to the team. We wish to welcome you back soon. Warm Regards Management & Team Velmore Hotel

Rustenburg, South Africa
Reviewed 17 February 2017 via mobile

This was the worse experience ever. I had booked 2 rooms. We waited almost 20 mins for my room since they couldn't find my booking. Once thy have our room ther had been ppl already staying in 1 of our rooms. We had a function that night so soon after checking in we left, when returning pass 12 at night...

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Helpful?
Thank nabeelahBhayat
Hote1Management, Manager at Best Western Plus Velmore Hotel Estate, responded to this review

Dear Nabeelah , Thank you for taking the time to review our hotel , we apologise for the all the inconvenience caused during your stay . We value the support of our guest and would definitely review your comments with senior management, Warm Regards Management & Team Best Western Velmore Hotel

Reviewed 28 January 2017

Loved the quiet tranquil peaceful surroundings and beautiful buildings and lovely gardens. Wonderful rooms, attentive friendly staff and the food was delicious. We had a wonderful time, I would recommend Velmore as one of the top hotels I have been a guest at.

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Helpful?
Thank Charlotte A
Hote1Management, Manager at Best Western Plus Velmore Hotel Estate, responded to this review

Dear Charlotte, Thank you for taking the time to review Velmorè Hotel Estate following your stay. We are pleased to see that you like the look and feel of our buildings as well as the service at our hotel. It is our pride to boast this. We do hope that you will visit us again in the near future, for...

Reviewed 14 December 2016

We had a big event at Velmore Hotel last week. Just want to mention the manager assisting us and ensuring that all our needs was met - Mr Pehlivan. He conducted himself in a very professional manner and could not do enough to make sure we where satisfied. I will definitely use this facility again due to the great service...

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Helpful?
Thank Janice R
Hote1Management, Marketing Coordinator at Best Western Plus Velmore Hotel Estate, responded to this review

Dear Janice, Thank you for reviewing Velmorè Hotel Estate following your function with us. We are glad to hear that you were stunned by our service and attention received, especially from Mr Pehlivan. We do hope that you will visit us again in the near future. Warm Regards Staff and Management Velmorè Hotel Estate

Johannesburg, South Africa
Reviewed 1 December 2016

Fascinatingly we got the same room as a few years ago, super awesome! Massive luxury suite with super soft king size bed, shower and big bath tub. Spotlessly clean and the black decor makes it so nice and warm! Different to the norm of old fashioned hotel decor, this hotel is modern! The food is out of this world, especially...

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Helpful?
Thank Sue S
Hote1Management, Marketing Coordinator at Best Western Plus Velmore Hotel Estate, responded to this review

Dear Sue, Thank you for taking the time to review Velmorè Hotel Estate after your treatment and stay. We are absolutely ecstatic to see that you had such a memorable stay and treatments at Bakwena Day Spa. However we would like to apologise for the noisy guests you had to share with. We do hope that you will visit us...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Breakfast Available
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Velmore is ideally located between Pretoria and Johannesburg. This luxury hotel has a tranquil country setting that borders the Hennops River and offers views of the Magaliesberg Mountains. Its unique architecture is nostalgically inspired by traditional French Provence, and the layout of buildings over the expansive landscape creates a sense of space and serenity. After the sun sets, the ambiance transforms into one of magic and romance with its atmospheric lighting, elegant archways, fine dining and exquisite décor. The hotel can cater to large corporate events, product launches and stage shows, weddings and celebrations - no event is too big or small. Velmore offers the perfect weekend getaway close enough for convenience, but far enough to escape. The hotel prides itself on its elegant accommodation, attention to detail, service that matters and exceptional culinary experiences. ... more   less 

Additional Information about Best Western Plus Velmore Hotel Estate

Address: 96 Main Road | Hennops River, Erasmia, Centurion 0183, South Africa (Formerly Velmore Hotel Estate)
Region: South Africa > Gauteng > Centurion
Price Range: $130 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Velmore Hotel Estate 4*
Number of rooms: 99
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Velmore Hotel Estate staff and other travellers.
1 question
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Questions? Get answers from Best Western Plus Velmore Hotel Estate staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“every room is amazing!”
, 8 Mar 2017 | Read review
“The rooms facing north have a beautiful view of the estate. mountain and gardens.... country feel”
, 27 Jan 2017 | Read review
“Always choose luxury suites. They are large and you will enjoy the scenery from the balcony.”
874palesam, 15 Nov 2016 | Read review
“Main building”
634louisep, 23 Jun 2016 | Read review
“Choose a room facing the front.”
denisp991, 10 Jun 2016 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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