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Shangri-La Country Hotel & Spa

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Traveller (475)
Dining (92)
Room & Suite (66)
Overview
  • Excellent60%
  • Very good22%
  • Average10%
  • Poor3%
  • Terrible5%
Travellers talk about
“delicious food”(7 reviews)
“cheesecake”(4 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
All hotel details
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (323)Write a Review
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317 results
Traveller rating
182
72
34
12
17
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Time of year
LanguageEnglish
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182
72
34
12
17
Show reviews that mention
All reviewsbeautiful gardensdelicious foodcheesecakesouth africafriends and familya wonderful stayattention to detailalfredweekendcheftranquilityweddingsettingteamestablishmentleavesassistance
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1 - 5 of 317 reviews
Reviewed 3 days ago

The room was extremely cold and the aircon was not working for us to turn on the heater. There was an oil heater which was useless coz it made no difference. At breakfast we tried to enquirer not even one staff member bothered to welcome...More

Review collected in partnership with this hotel
Thank tmavikela
Reviewed 6 days ago

We stayed at Shangri-La on the weekend of the 16th of February. We had booked the Valentine's special along with an additional night at the preferential rate. Check-in was good. When we arrived, Jacob was on duty. He attended to us as soon as he...More

Thank Inbanathan G
Reviewed 2 weeks ago via mobile

We decided to go after seeing the “best” couple getaways in the February addition of the Club magazine. Very disappointing, the rooms are in need of an upgrade...the bathtub is stained and has no enamel on it. Telephones in the rooms are not working, no...More

Thank Candice P
Response from South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & SpaResponded 1 week ago

Thank you Candice for sharing your experience with us on Facebook. We take all feedback very seriously. We have investigated the points you have raised. The room in question has just been repainted and is part of our new look rooms. The bathroom will be...More

Reviewed 2 weeks ago

We spent our anniversary weekend at Shangi-La. It is a quiet hotel, and great care has been put into the gardens. They are beautiful nooks and quiet spaces throughout the hotel's grounds. We stayed in a lovely, comfortable room and the blackout curtains meant that...More

Thank Chandré B
Response from South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & SpaResponded 1 week ago

Thank you Chandré for your 5 star review. We can't wait to have you visit us again in the future.

Reviewed 18 January 2018

shangri-la is my ideal garden of Eden and a getaway from world bizyness, so quite and have lot of privacy and gives lot of space to bond as couples in thier garden. The place is refreshing. full of all types of garden plans, tropical and...More

Thank matlouwn
Response from South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & SpaResponded 3 weeks ago

Thank you Windy Matlou Ndlovu for sharing your 5 star review with us on Trip Advisor. We love reading our guests' feedback and it is heartwarming to see that you had a memorable experience in paradise. We can't wait to have you visit us again...More

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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free Internet
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Tennis Court
Details
Price range
US$46 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$46 - US$209 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (475)
Dining (92)
Room & Suite (66)
Pool & Beach (29)
Business Centre & Event Rooms (13)
Family and Play Areas (5)
Questions & Answers
Ask a question
Lescha S
11 October 2017|
Answer
Response from South_Of_Africa_HQ | Property representative |
Hello, you can find our spa menu on our website in the spa section. Alternatively, give us a call and provide us with your email address and we will send it to you.
0
Votes
Noma P
1 May 2017|
Answer
Response from South_Of_Africa_HQ | Property representative |
Hi Noma, you can call the spa by dialling our advertised number 0147181600. The spa is open daily. Our rooms sleep 2 guests. We have select bedrooms with Twin beds. We also have Family Rooms that sleep 3 guests. Please visit... More
1
Vote
Cally P
16 March 2017|
AnswerShow all 3 answers
Response from South_Of_Africa_HQ | Property representative |
Hi Cally P, there is no formal dress code for dinner at night, but we do recommend that guests dress smart casual when dining in the Heritage Restaurant. Our Bellows Restaurant, which also caters breakfast and lunch, is more... More
0
Votes
Room Tips
"At the back where the rooms looks like you're at a hostel. The ones facing the tennis court."
Read review
"Thached randavel rooms are unique and smart"
Read review
"Cannot recommend a good room, as I didn't have the pleasure of staying in one."
Read review
"Small fridge will complete the experience."
Read review
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