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Shangri-La Country Hotel & Spa

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Shangri-La Country Hotel & Spa
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297 Reviews from our TripAdvisor Community

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Showing 291: English reviews
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Vanderbijlpark, South Africa
Reviewed yesterday NEW

We arranged for early check in and we were met by a kind lady. But later when we were looking for someone to help us for lunch - no one was around... Our room was lovely but the bathroom was old and cramped and FILLED with mosquitoes. They must have been breeding in there behind the tiles or something... The...

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Helpful?
Thank Lisl B
Reviewed 1 week ago via mobile

We stopped for lunch having seeing the signs on the main road. After waiting for 10 minutes for someone to serve us with drinks, we had to go and ask at Reception for service. We informed to waiter if it was possible for a quick sandwich as we were on route to our safari. Once ordering we waited 30 minutes...

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Helpful?
1Thank Anna W
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

We're sorry to hear about your experience Anna W. We take great pride in our offering and gladly invite you to get in touch with our Guest Relations Department via e-mail so that we may further investigate the matter. Please e-mail us at shangrila@southofafrica.com.

Bronkhorstspruit, South Africa
Reviewed 2 weeks ago

We have been to Shangri-La a few times in the last year, it was also the place where our "Happily ever after" started! We always receive the best treatment from every single person that works there, always going out of their way to make sure we have all we need. Nothing is ever to much effort for the team at...

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Helpful?
Thank BBeukes
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

We love hearing what our guests think of Shangri-La. Thank you for taking the time to write about your time spent in paradise. We can't wait to welcome you back home again.

Johannesburg, South Africa
Reviewed 3 weeks ago

Attended a wedding at Shangri-La Country Hotel & Spa... VERY average and not recommended... Unorganised established... Staff = Clueless... The accommodation: Bed sheets are too small for the beds, bathrooms were dirty (bathroom floor was soaking wet, empty water bottles on the floor)... Dirty wine glasses still in the room, even after the room was supposedly cleaned?! Rooms were double...

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Helpful?
Thank Francois V
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you for your review Francois V. The matter has been brought to the attention of management who have taken disciplinary action against the relevant staff members responsible for not ensuring the rooms are ready as well as for the double booking that occurred. We humbly apologize for your experience.

George, South Africa
Reviewed 3 weeks ago via mobile

This is the most overpriced, filthy hotel we've ever been to. The service was ridiculously slow and disorganized. The room stank, the carpets are ancient and filthy. We paid a 6star price and felt ripped off and violated. Then they try to overcharge us on drinks as well! Just don't go

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Helpful?
Thank CharlCZA
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

We're sorry to hear about your experience at our establishment CharlCZA. Your feedback has been brought to the attention of management.

Reviewed 2 January 2017 via mobile

Had a tranquil time at the hotel ,although the hotel is lacking a few standard basics that could pull the ratings higher. There are no water bottles provided in the rooms (which should be a standard ) the phone in the room was not working , which should also be a standard since there is no reception around the hotel...

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Helpful?
Thank Jabulile K
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you for your review. We appreciate the feedback you have provided, which will be addressed with management.

Reviewed 18 December 2016 via mobile

So tranquil and peaceful, beautiful decor and gardens. Delicious food. Would definitely recommend. Lovely pool area. Well sign posted. The only thing is that the room was a little small and the roof seemed to be leaking. Peter, Lawrence and William were great waiters who were helpful and friendly. In fact all the staff were fantastic. Stunning!

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Helpful?
Thank Kim B
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you Kim B for your feedback. We will investigate the roof reference and apologize for this. Peter, Lawrence and William will also be thrilled to read your review. Come back again soon!

SOUTH AFRICA
Reviewed 7 December 2016

Country hotel with tremendous potential. Unfortunately, we were the only ones booked for dinner on the night of our stay, meaning that staff were very attentive, as they wished to knock off. Room definitely in need of a make over, with only a bath (no shower connection either), which is not good for those with back problems. Taps both marked...

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Helpful?
Thank FLASHSOUTHAFRICA
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

We're sorry to hear about your experience. Thank you for your feedback, which will be investigated. We do offer discounts on select room types, and as these differ on availability, rates may change.

Johannesburg
Reviewed 25 November 2016

Upon arrival we were pleasantly surprised with the beautiful gardens.After settling into our rooms (which we really liked) we went to the pool to have a light lunch and relax. We waited and waited for service leading us to go and ask at reception if someone could serve us. When we got the menu I really struggled to find something...

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Helpful?
Thank Tania R
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

We take note of your feedback Tania R and will be addressing this with management.

Gauteng, South Africa
Reviewed 20 November 2016

Wow what a lovely place to stay, The food is great and well prepared Very friendly staff. The Spa treatment was super. We loved the two dogs, rooms are clean and comfortable and quite. We will visit again

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Helpful?
Thank Ullricke V
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you for your review Ullricke. We are happy to read that you enjoyed your stay with us and that PJ and Fires (our resident dogs) were one of your highlights during your time here.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Dry Cleaning
Official Description (provided by the hotel)
The Shangri-La Country Hotel & Spa outside Bela Bela is a tranquil secluded hideaway nestled against the Waterberg Mountains. This peaceful gem just one hour north of Gauteng, offers the elegance of yesteryear, with beautiful antiques, homely pampering in 49 en-suite rooms surrounded by lush tropical gardens. All the comfortable rooms and rondavels at Shangri-La are situated within walking distance of a sparkling swimming pool, relaxing spa as well as other facilities including two restaurants and a cellar (with a Diners Club award winning wine list), a small wedding chapel and fully equipped conference centres. ... more   less 

Additional Information about Shangri-La Country Hotel & Spa

Address: Eersbewoon Road, Modimolle (Nylstroom) 0510, South Africa (Formerly Protea Hotel Shangri-La)
Region: South Africa > Limpopo Province > Modimolle (Nylstroom)
Price Range: $72 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Shangri-La Country Hotel & Spa 4*
Number of rooms: 49
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Questions & Answers

Questions? Get answers from Shangri-La Country Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms near the rose garden is nice and quite, but really all rooms are superb”
 of 5 bubbles BBeukes, 6 Feb 2017 | Read review
“Request a room with shower facilities, if they have one”
 of 5 bubbles FLASHSOUTHAFRICA, 7 Dec 2016 | Read review
“The family room has children room. Very good”
 of 5 bubbles fthelma60, 15 Oct 2016 | Read review
“rooms 1 - 4 are prime positions for me. close to the reception and restaurant and very quite. ample space for kids to play”
 of 5 bubbles ThabisoSehloho, 25 Apr 2016 | Read review
“All rooms appeared equal”
 of 5 bubbles UshanthaN, 4 Mar 2016 | Read review
5 of 5