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Pestana Kruger Lodge

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360 Reviews from our TripAdvisor Community

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Showing 217: English reviews
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George, South Africa
Reviewed 4 days ago NEWvia mobile

We recently returned to the hotel after a good experience on our first visit. We almost did not recognize it. They have clearly been hard at work trying improve things on the property. Firstly all the rooms have new linen and the rooms look great. We had breakfast and dinner in the hotel, our last dinner was in the Boma,...

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Helpful?
Thank Mariette R
PKL_Manager, General Manager at Pestana Kruger Lodge, responded to this review

Dear Guest First let me thank you for staying at Pestana Kruger Lodge and for taking the time to complete our Survey and feedback to us on your experience at the property. The Lodge is currently undergoing a lot of positive improvements, from New linen in all our rooms to improvements in various other areas with more positive changes planned...

Lugnorre
Reviewed 5 days ago NEW

We just ate here one evening after having made all restaurants in Malelane. We should not have come here for diner: a mediocre buffet was waiting for us and no à la carte was proposed. Hope that hotel guest do not have to suffer every evening of this horrible buffet. On top of this these one evening experiance was horribly...

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Helpful?
Thank M O
PKL_Manager, General Manager at Pestana Kruger Lodge, responded to this review

Dear Guest Let me start by saying how deeply disappointing I am to read your review on our restaurant. What you experienced on the evening is completely unacceptable, As much as i cant make any excuse for it i hope you will accept my appology for it. We pride ourselves in our menu offering both on our buffets and à...

Gold Coast, Australia
Reviewed 1 week ago

It was with a little trepidation that we booked into the Pestana Kruger Lodge after reading some of the reviews on Trip Advisor, however given the location we decided to go ahead - and would definitely stay here again. The lodge is located on the banks of the Crocodile River with its own resident pod of hippos and the odd...

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Helpful?
Thank GCTraveller2014
PKL_Manager, General Manager at Pestana Kruger Lodge, responded to this review

Dear Guest First let me thank you for staying at Pestana Kruger Lodge and for taking the time to complete our Survey and feedback to us on your experience at the property. The Lodge is currently undergoing a lot of positive improvements, from New linen in all our rooms to improvements in various other areas with more positive changes planned...

Reviewed 2 weeks ago via mobile

Horrible experience!! Checked in at 8pm and room was not ready. The room's television and phone was not working at all. Checked into another room at midnight. That room was not cleaned at all!! The bedding was still from the previous customers. The entire staff needs service training. The lady that came to do the house keeping laughed when we...

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Helpful?
Thank Mpumelelo
PKL_Manager, General Manager at Pestana Kruger Lodge, responded to this review

Dear Guest First let me thank you for staying at Pestana Kruger Lodge and for taking the time to complete our Survey and feedback to us on your experience at the property. The Lodge is currently under going a lot of positive improvements, from New linen in all our rooms to improvements in various other areas with more positive changes...

Boston
Reviewed 14 February 2017

We stayed here first weekend in February in room 103 overlooking the crocodile river. The room was spacious and very clean, the AC worked great. The Lodge booked an afternoon safari for us which picked us up and dropped us off right at the reception, which was great after a long day of driving and the safari. We ended up...

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Helpful?
Thank hauntas
PKL_Manager, General Manager at Pestana Kruger Lodge, responded to this review

Dear Guest First let me thank you for staying at Pestana Kruger Lodge and for taking the time to complete our Survey and feedback to us on your experience at the property. The Lodge is currently undergoing a lot of positive improvements, from New linen in all our rooms to improvements in various other areas with more positive changes planned...

Roodepoort, South Africa
Reviewed 7 February 2017

we checked in after 4pm on Friday. (normal checkin 2pm). the room was not cleaned. the coffee area was dirty & nothing replaced. our !st night was quite sleepless as the aircon was faulty & noisy. called reception but the tech guy did not pitch. The outside area was scattered with cigarette buds. quite gross to a non smoker. The...

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Helpful?
Thank nay292015
PKL_Manager, General Manager at Pestana Kruger Lodge, responded to this review

Dear Guest First let me thank you for staying at Pestana Kruger Lodge and for taking the time to complete our Survey and feedback to us on your experience at the property. The Lodge is currently under going a lot of positive improvements, from New linen in all our rooms to improvements in various other areas with more positive changes...

Benidorm, Spain
Reviewed 31 January 2017 via mobile

We stayed in the Rhino suite. Old carpets. A craclet toilet. Brown water in the shower everyday. Smelly towls. (If the resort is in lack of water why watering the gras for hours and hours everyday?). The receptionist was not very friendly. The only thing good about our stay was the location to Kruger and the nice view from the...

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Helpful?
Thank TNorway
PKL_Manager, General Manager at Pestana Kruger Lodge, responded to this review

Dear Guest First let me thank you for staying at Pestana Kruger Lodge and for taking the time to complete our Survey and feedback to us on your experience at the property. The Lodge is currently undergoing a lot of positive improvements, from New linen in all our rooms to improvements in various other areas with more positive changes planned...

Reviewed 29 January 2017 via mobile

This was not the best lodge experience at all. Rooms are tidy, but soo hot. The aircon is way to small and so you sweat and never cool down. There isn't even a guest book in the room to see the TV channels, services etc. The Dstv is not working. Only CNN and Mnet. The bathroom is stinking due to...

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Helpful?
Thank Esther-Louise V
PKL_Manager, General Manager at Pestana Kruger Lodge, responded to this review

Dear Guest First let me thank you for staying at Pestana Kruger Lodge and for taking the time to complete our Survey and feedback to us on your experience at the property. The Lodge is currently under going a lot of positive improvements, from New linen in all our rooms to improvements in various other areas with more positive changes...

Manchester, England, United Kingdom
Reviewed 24 January 2017

We booked this hotel with a little trepidation, given some of the Trip Advisor reviews. Well, we found a little gem!! This hotel surpassed our expectations. 1st class location in terms of gaining access to The Kruger National Park ( circa 3 minutes by car) excellent views of the river from the balcony or the privacy of the room. We...

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1Thank bezzer2014
PKL_Manager, General Manager at Pestana Kruger Lodge, responded to this review

Dear Guest First let me thank you for staying at Pestana Kruger Lodge and for taking the time to complete our Survey and feedback to us on your experience at the property. The Lodge is currently undergoing a lot of positive improvements, from New linen in all our rooms to improvements in various other areas with more positive changes planned...

Maputo, Maputo, Mozambique
Reviewed 16 January 2017

The hotel seems to be a bit neglected. Our room had lots of moisture marks on the walls, the sanitary ware too yellow. The room phone did not work. The television had only 2 channels available. Wi Fi only at reception. Reception and lounge with old sofas and in need of replacement. Buffet breakfast and dinner weak. It's a shame...

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Helpful?
Thank MM1975_13
PKL_Manager, General Manager at Pestana Kruger Lodge, responded to this review

Dear Guest First let me thank you for staying at Pestana Kruger Lodge and for taking the time to complete our Survey and feedback to us on your experience at the property. The Lodge is currently under going a lot of positive improvements, from New linen in all our rooms to improvements in various other areas with more positive changes...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Graded TGCSA 4-star, Pestana Kruger Lodge is situated 700 meters away from Malelane Gate, the most southern entrance to the Kruger National Park. The Lodge is surrounded by 22ha of indigenous gardens and bush with magnificent views of the Crocodile River, which forms the border with the Kruger National Park. Accommodation comprises 74 well-appointed rooms, all with modern facilities. The Lodge is a great choice for families wanting a relaxing holiday in the African bush. ... more   less 

Additional Information about Pestana Kruger Lodge

Address: R570 Riverside Road | 150 meters from Malelane Gate, Kruger National Park, Malelane 1320, South Africa
Region: South Africa > Mpumalanga > Malelane
Price Range: $173 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Kruger Lodge 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Pestana Kruger Hotel Malelane
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Kruger Lodge staff and other travellers.
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Questions? Get answers from Pestana Kruger Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a Deluxe Room - you won't regret it”
 of 5 bubbles GCTraveller2014, 11 Mar 2017 | Read review
“Book the deluxe rooms to have a great view of the river/animals”
 of 5 bubbles bezzer2014, 24 Jan 2017 | Read review
“all nice rooms”
 of 5 bubbles kingsrest, 2 Jan 2017 | Read review
“Rooms near the river are very pleasant.”
 of 5 bubbles 271hiltont, 6 Dec 2016 | Read review
“Choose the room at the Lion complex.”
  • View from the room.
 of 5 bubbles Suss86, 24 Nov 2016 | Read review
5 of 5