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Protea Hotel by Marriott Nelspruit

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Protea Hotel by Marriott Nelspruit
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127 Reviews from our TripAdvisor Community

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Showing 120: English reviews
Reviewed 3 days ago NEWvia mobile

Was staying at the hotel with a Group of 15 people, stayed for dinner which was a tragedy. From the time we started ordering , to the time the last order arrived was 2hr34min. The first persons starter and main arrived together about 1 hr after order. The rest of us spent the next 10 mins watching him eat before...

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Helpful?
Thank Pangtuwi
Pretoria, South Africa
Reviewed 6 days ago NEW

protea hotel Nelspruit is ideally situated along the N4 (Pretoria/Mozambique). Traffic noise could be an issue on the B block closer to the highway but it is generally quiet and peaceful. ample of parking and easy access. ideal for pleasure and business

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Helpful?
Thank 915faniem
Durban
Reviewed 3 weeks ago via mobile

I was welcomed by friendly reception and didn't missed a bit to get me settled and feel at home. The staff made my two night a memorable one. The hotel structure is unique and I think it inspired by the beautiful Nelspruit landscape and culture. I had a big room with everything I required to continue to do my work...

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Helpful?
2Thank sollym95
Garrick G, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review

Dear Sollym95 Thank you for your review of our beautiful Hotel. We happy that you enjoyed your stay with us. I will pass your compliments to the Team. We look forward to welcoming you back soon. Kind Regards Garrick Grabe General Manager

Durban, South Africa
Reviewed 4 weeks ago

Hotel is ideally located just off the town grid and offers good accommodation and service. Food and food service doesnt quite match the hotel grading standards. Generally the design of this hotel is bad with the swimming pool in the middle of the one side of the two blocks and a childrens play ground in the middle other side of...

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Helpful?
Thank Linda_Madlala
Garrick G, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review

Dear Linda_Madlala I am deeply disappointment that your stay with us was not a restful one as you anticipated. Please except my apologies for the service received in our restaurant and the noise levels around the pool. We always want our Guests to leave rested and rejuvenated. Thus we will revise policies around the pool, to ensure that noise levels...

Reviewed 14 January 2017 via mobile

This is not a bad hotel at all. It's a four star hotel situated on the N4. At first we thought it was difficult to find it, but once we had booked in. We saw that it was actually right on the N4. But our stay was very pleasant with good service from checking in on Friday and on even...

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Helpful?
Thank Ayanda N
Garrick G, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review

Dear Ayanda N Thank you for your review. Having our Guests share their experience with us not only motivates us when we do right, but assists in correcting the negatives. Your note on our location has been noted. We will see how best we can make the Hotel more visible for future Guests. Kind Regards Garrick Grabe General Manager

Reviewed 2 January 2017 via mobile

The hotel was good and clean. I have to concur on the terrible service at the restaurant though. We only had 1 meal there because of this. I think they need to hire more staff. Otherwise the pool was fantastic for our toddler and us. The location is also great and easy to access.

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Helpful?
Thank Mzwakhe K
Garrick G, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review

Dear Mzwakhe K Thank you for your review. Service delivery issues in the restaurant are being addressed and receiving the attention they deserve. I trust that this has not deterred you from using our great establishment in future. The Team and I would love to have the opportunity of welcoming you back. Kind Regards General Manager Garrick Grabe

Johannesburg, South Africa
Reviewed 1 January 2017 via mobile

Restaurant is a mess, the 1st night we waited about an hour and left without being served despite numerous attempts crying for help. 2nd night me and my wife had to share cutlery , non on the table.no...food is average. Accomodation rooms passage smelled cigarette smoke. Pools were not safe, there were pipes lying around which were tripping hazard. It...

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Helpful?
Thank Makonde D
Garrick G, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review

Dear Makonde D I am completely shocked to read this review on your recent stay. Please accept my humble apologies for this obvious lack of service delivery by the Team. Please rest assured that i have communicated this to the relevant departments who will address these matters and ensure such lowering in service does not happen again in future. Kind...

Reviewed 24 December 2016

We stayed here for three nights in September. We booked a room with two double beds (one for our little girl), and it was a clean, comfortable, decent size room. We ate dinner there on the Friday night, and it was excellent. My memory fails me now on the waiter's name, but he was very friendly and efficient. The only...

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Helpful?
Thank Charlene B
Garrick G, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review

Dear Charlene B Thank you for leaving us a review. We are glad that you enjoyed your stay with us. The basin tap in your bathroom has been repaired. We apologize for any inconvenience this may have caused you during your stay. The Team and I look forward to welcoming you back soon. Kind Regards Garrick Grabe General Manager

Johannesburg
Reviewed 14 December 2016

The hotel is generally lovely and the rooms are neat. However, the service we received was very bad. Our conference room was neglected, only to be tidied up at the end of the day. After lunch, the room would be dirty, untidy , no clean water glasses. There was no variety in the meals and some of the food was...

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Helpful?
Thank Hazel M
Garrick G, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review

Dear Hazel M At the outset i would like to apologize for the service received during your conference with us. This by no means reflects the high quality of service we normally proud ourselves in. Your comments have been raised with the department concerned by myself, who will ensure that such instances will not happen again in future. Protea Hotel...

Durbanville
Reviewed 24 November 2016

Not a bad venue, but no great service at all. got a room right next to the N4, but asked to be moved as the N4 with all its trucks was noisy. Dinner and breakfast was good, but service overall was very slow although the restaurant was not busy at all.

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Helpful?
Thank FWebb
Garrick G, General Manager at Protea Hotel by Marriott Nelspruit, responded to this review

Dear FWebb Thank you for leaving a review regarding your stay with us. At the outset, i would like to sincerely apologize for the lack of service you encountered in the restaurant. I have escalated this to the relevant department to be addressed. I am pleased to advise you, that our new sound proof windows have arrived and are being...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Protea Hotel by Marriott Nelspruit - Experience True Hospitality in the Mpumalanga Capital. The award winning Protea Hotel by Marriott Nelspruit forms the ideal starting point from which to explore the Lowveld with abundant sunshine, lush hills and valleys. Get comfortable and cozy under our crisp white linen or make use of you en-suite bathroom to unwind. Maintain that sense of calm in the hotel's Fig Tree Restaurant, which overlooks the pool. It serves delectable buffet breakfasts daily, as well as a selection of lunch and dinner dishes from an extensive a la carte menu. Protea Hotel Nelspruit is ideally located with easy access to national roads and the Kruger Mpumalanga International airport. Only 63km from the world-renowned Kruger National Park, the hotel is situated in the heart of Big Five country. ... more   less 

Additional Information about Protea Hotel by Marriott Nelspruit

Address: 30 Jerepico Street, Nelspruit 1200, South Africa
Region: South Africa > Mpumalanga > Nelspruit
Price Range: $108 - $189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Nelspruit 4*
Number of rooms: 94
Reservation Options:
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Also Known As:
Protea Hotel Nelspruit
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Nelspruit staff and other travellers.
2 questions
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5 months ago

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Questions? Get answers from Protea Hotel by Marriott Nelspruit staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms at the end of the corridors might be quiter, away from revelers and kidz knocking at the wrong door looking for their parents.”
 of 5 bubbles Linda_Madlala, 18 Jan 2017 | Read review
“Overlooking the pool would be the best option”
 of 5 bubbles 435simonk, 16 Nov 2016 | Read review
“There is no lifts at the hotel, so choose the bottom floor if you have issues with 'stairs'.”
 of 5 bubbles 90varshab, 15 Nov 2016 | Read review
“Join Procard as it allows you to have discount at Protea Hotel restaurant.”
 of 5 bubbles ga0palelwes, 30 Jun 2016 | Read review
“rooms on 300- are quieter, private”
 of 5 bubbles ZikZack, 18 May 2016 | Read review
5 of 5