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Protea Hotel by Marriott Kruger Gate

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Protea Hotel by Marriott Kruger Gate
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779 Reviews from our TripAdvisor Community

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Showing 635: English reviews
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UK
Reviewed 4 days ago NEW

We arrived, and had a look around before checking in. The hotel felt dated, dark and dirty. The meal area doesnt look anything like the photos. The photos are very out of date - instead the area is packed with tables and buffet kit, and overgrown with trees. We cancelled our booking and found somewhere else to stay.

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Helpful?
Thank silly_sausage_3000
Reviewed 1 week ago via mobile

We stayed here for a couple of nights and only picked this hotel because of our late arrival and the closing times of the Kruger Park gates. We drove here from Johannesburg and arrived around midnight. The hotel is very secure. The entrance is gated, but there is an attendant all night. There is parking onsite with no charge. The...

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Helpful?
Thank LN4
Francois M, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review

Dear Guest, Thank you for sharing your experience at the Protea Hotel Kruger Gate through the Guest Satisfaction Survey. As a Valued Non Marriott Reward Member, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback...

Johannesburg, Gauteng, South Africa
Reviewed 1 week ago via mobile

We stopped at the Protea Kruger Gate for a bite to eat at their restaurant. When we arrived there was no clear service for the restaurant and we weren't sure where we were able to sit. It must be said that the area to which they serve food and drink is large and spread out and we finally decided to...

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Helpful?
Thank Duran B
Francois M, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review

Dear Mr Duran B Thank you for sharing your experience at the Protea Hotel Kruger Gate through the Guest Satisfaction Survey. As a Non Marriott Rewards Member, we see that there is room for improvement based on your feedback. We saw that you were not entirely satisfied with the level of service and the quality of the food presented to...

Cape Town Central, South Africa
Reviewed 1 week ago via mobile

Great hotel for a family with teenagers. Decent enough food options reasonably priced. Perfectly located to enter the park at Paul Kruger Gate. A fewn fun things for kids to do. Great deck that looks over the park.

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Helpful?
Thank Budgefamily
Francois M, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review

Dear Valued Guest, Thank you for sharing your experience at the Protea Hotel Kruger Gate through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED GUEST, your feedback will be shared with the team to...

St Austell
Reviewed 1 week ago

3 nights Good room, good en suite and very comfortable bed. Range of food was fine even for a non meat eater, recommend the stir fry cooked to order, forget the poorly seasoned aubergine and tomato stew. Laundry service was excellent. Eating outside in the covered area was dark in areas but a joy to see a bush baby in...

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1Thank BridgetStAustell
Francois M, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review

Dear Mrs Austell, Thank you for sharing your experience at the Protea Hotel Kruger Gate through the Guest Satisfaction Survey. As a VALUED Non Marriott Rewards Member, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your...

Redhill, United Kingdom
Reviewed 2 weeks ago

Location of hotel good. Room good. Bar staff not great, just managed to get the wine we ordered before we finished our meal.Had to find a staff member to serve at the outside bar. Rain meant that we could not eat in the circular outside dining room but had to eat inside. Swam in the pool but it wasn't all...

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Helpful?
Thank Janette C
Francois M, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review

Dear Guest Thank you for sharing your experience at the Protea Hotel Kruger Gate through the Guest Satisfaction Survey. As a Non Marriott Rewards Member, we see that there is room for improvement based on your feedback. We saw that you were not entirely satisfied with our Bar Service. We also noticed that there were several missed opportunities. Please accept...

Boston
Reviewed 2 weeks ago

Standard room in large hotel. Didn't really use their host services as spend the two days outside the grounds. Dinner at hotel is limited to buffet, which was very good, ample and cost about $50 for two with drinks. I think they have ala carte only with room service. If you are sensitive to smells, there was the distinct odor...

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Helpful?
Thank mtrenax
Francois M, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review

Dear Guest, Thank you for sharing your experience at the Protea Hotel Kruger Gate through the Guest Satisfaction Survey. As a VALUED Non Marriott Rewards Member, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback...

Derby, United Kingdom
Reviewed 2 weeks ago

On a tour of South Africa with SAGA we stayed three nights at The Protea. We thoroughly enjoyed it. Our room was lovely, clean and welcoming. Loved the reception area and the boarded walks. Gardens nice too. Enjoyed the seating area looking out over the Park. Unfortunately lack of rain meant the river was dry so sadly we didn't see...

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Helpful?
Thank Joanna4153
Francois M, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review

Dear Guest, Thank you for sharing your experience at the Protea Hotel Kruger Gate through the Guest Satisfaction Survey. As a VALUED Non Marriott Rewards Member, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback...

Johannesburg
Reviewed 2 weeks ago via mobile

Spent the weekend at the hotel. It is rated as four stars. Other reviewers pictures are accurate so did not take any myself. The Pros: Great position. A few meters away from the Kruger Park. Happy staff who were wonderful with my two little ones. When your three year old proclaims "nice hotel, they're so nice to me" then you...

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Helpful?
Thank npss
Francois M, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review

Dear Guest, Thank you for sharing your experience at the Protea Hotel Kruger Gate through the Guest Satisfaction Survey. As a VALUED Non Marriott Rewards Member, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback...

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

We are South Africans living in Australia. We only had a limited time and decided to try the Protea Hotel Kruger Gate for a little bit of the African experience with the dinner in the Boma under the stars. The first night was brilliant, just what we were hoping for but the second night ruined the whole experience for us....

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Helpful?
Thank A TripAdvisor Member
Francois M, General Manager at Protea Hotel by Marriott Kruger Gate, responded to this review

Dear Guest Thank you for sharing your experience at the Protea Hotel Kruger Gate through the Guest Satisfaction Survey. As a Non Marriott Rewards Member, we see that there is room for improvement based on your feedback. We saw that you were not entirely satisfied with the loud music from the wedding being hosted that night you stayed. Please accept...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Protea Hotel by Marriott Kruger Gate - Where the bushveld is your playground, no matter your age! Protea Hotel by Marriott Kruger Gate, a superior lodge style hotel on the banks of the Sabie River in Mpumalanga offers an affordable luxury getaway. The ambiance of comfort is unforgettable in the context of the African bush. Enjoy the serenity of being in a tree house that overlooks the bushveld, whilst you watch the wildlife go by. Keep your head in the clouds as the veranda and walkway to your air-conditioned room is at a level normally the sole domain of the variety of birds found in the area. Situated only 100 meters from the Paul Kruger Gate of the Kruger National Park, the luxurious Protea Hotel by Marriott Kruger Gate provides guests with the ideal location from which to experience wildlife first-hand. This lodge offers bush drives in a Private Reserve and throughout the Kruger National Park, along with open vehicle safaris and organized game trails for you and your family. Don't forget your binoculars in this birdwatchers paradise. A days adventure is best ended off with a visit to the stunning open air Lapa Restaurant. With an extensive array of local foods to choose from, enjoy a dinner under the African stars. We can even make special arrangements for a Tree house sleep out. ... more   less 

Additional Information about Protea Hotel by Marriott Kruger Gate

Address: Portia Shabangu Rd | on Sabi River at the Paul Kruger Gate, Skukuza 1350, South Africa
Region: South Africa > Mpumalanga > Skukuza
Price Range: $273 - $422 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Kruger Gate 4*
Number of rooms: 96
Reservation Options:
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Also Known As:
Protea Kruger Gate Hotel Skukuza
Protea Kruger Gate Skukuza
Protea Hotel Kruger Gate
Kruger Gate Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Kruger Gate staff and other travellers.
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Questions? Get answers from Protea Hotel by Marriott Kruger Gate staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Where possible go for a ground floor room. There do not appear to be any balconies on the upper floor.”
86katel, 29 Mar 2017 | Read review
“They were all nice, as far as I could tell.”
Brampton_12, 17 Mar 2017 | Read review
“I believe every room is on good location, I didn't see the difference :-).”
jasna2017, 25 Feb 2017 | Read review
“Carry insect repellant and your own water.”
sashasankar, 5 Jan 2017 | Read review
“View of the swimming pool/lapa”
16rachelm, 27 Dec 2016 | Read review
5 of 5