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The Palace of the Lost City

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The Palace of the Lost City
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1,661 Reviews from our TripAdvisor Community

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Showing 1,237: English reviews
Duncan, Oklahoma
Reviewed 14 August 2015

The building and grounds are second to none. However, what sets this hotel apart is the staff. I was always greeted, with a smile and a kind word, regardless of time of day. The staff approached me asking if I needed help if I appeared the least bit confused. A shuttle was always available to take me anywhere I wanted...

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3Thank Herberger
Johannesburg, South Africa
Reviewed 13 August 2015

We stayed here for three nights. This hotel is indeed just a shadow of its former self. The rooms are tiered, outdated and generally in shabby condition. Housekeeping was happy to just leave my fresh towels in the bath, the night turn down is inconsistent and not very thorough, dirty glasses and my room service trolley was not even removed....

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6Thank Maldwyn88
Hong Kong
Reviewed 13 August 2015

Whilst the hotel is very large and visually sumptuous it is a little dated inside. The room was large and plush, but a little dark whilst the facilities in the room were about average. The bed was comfortable. The high roofs and furnishing of the main hotel areas is impressive but the lifts and some other facets are beginning to...

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2Thank Steve M
Reviewed 12 August 2015 via mobile

As a loyal guest (and a fan to be honest) of Sun City, Sun International and The Palace of the Lost City in particular, it is rather frustrating for me to type this review. Especially this being my first Trip Advisor review. I have always believed that filling in the guest satisfaction form and sending it privately to the hotel...

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5Thank Will_Liebenberg
Dubai, United Arab Emirates
Reviewed 12 August 2015 via mobile

We stayed at the palace twice ... in 2009 and again 2014 ... and next time we go we r totally staying here .. It was a very pleasant experience on both counts ... service was very good and the place was always clean . the hotel has its own walkway to the mall plus the small beach with surfing...

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Thank hikatayoss
Benoni
Reviewed 12 August 2015

In the past if you wanted to go from the Valley of the Waves to the Palace of the Lost City to have cocktails or even High Tea all you had to do was walk up the flight of stairs. Now you can only get in if you have booked a restaurant or are going to have high tea.

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6Thank BenoniTravelot
Reviewed 11 August 2015 via mobile

Having been to the Palace at its best a few years after opening , it is but a shadow of its former self now. Aging equipment, elevators and fittings , rusty bathtub , bath plugs that get stuck and you have to rely on housekeeping to drain the bath for you, outdated decor , atrocious valet parking services and transport...

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7Thank Neo R
Johannesburg
Reviewed 11 August 2015

We have stayed at Sun City on many occasions, but never at the Palace. With a long weekend coming up we made a booking at the Palace as a special treat. The lobby, grounds and facilities are excellent, but the room (433) was such a disappointment ... It is dated and the bathroom seriously needs a revamp. The revamped vacation...

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3Thank Linmic16
Potchefstroom, South Africa
Reviewed 10 August 2015 via mobile

I am writing this review as a frequent guest to the Palace of the Lost City. I have always enjoyed my stay here, but this time I have a few concerns. We arrived at the Palace on Saturday, 8 August 2015 & it was chaos. The staff member who booked the car in was rather incompetent as we had to...

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5Thank Christoff_Bothma
Reviewed 9 August 2015 via mobile

It remains an experience to stay at the Palace of the Lost City. It is unique in every sense, and may I add that nothing is spared in terms of luxury to its guests. The food and service is as one would except for this kind of price and with plenty of other restaurants within the sun city complex to...

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2Thank Shawn S

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace of the Lost City hotel in South Africa lavishes its guests with 5-star service. From the distinctive grandeur of the African Suite to the King Suite with its unforgettable maple paneling, delicately coloured ceilings and stunning views over the Lost City. Each room of this Sun City resort offers royal hospitality situated close to the Valley of the Waves and a short drive away from Johannesburg. ... more   less 

Additional Information about The Palace of the Lost City

Address: Sun City Resort off the R556, Sun City 0316, South Africa
Region: South Africa > North-West Province > Sun City
Price Range: $357 - $656 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 335
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Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
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Questions & Answers

Here's what travellers have asked, with answers from The Palace of the Lost City staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I took three pool view rooms for our group. Quite a good choice and nice view. Also has a mini balcony which was nice.”
 of 5 bubbles Charlie00001, 16 Jan 2017 | Read review
“Superior Suite overlooking the pool”
 of 5 bubbles 840alanp, 11 Jan 2017 | Read review
“Ground rooms might expose you to visitors walking past.”
 of 5 bubbles wernerd983, 9 Jan 2017 | Read review
“Avoid until under new management”
  • Door handle fell off last century by the looks of it
 of 5 bubbles tfds84, 8 Jan 2017 | Read review
“5th floor overlooking pool”
 of 5 bubbles Geordiejock2014, 6 Jan 2017 | Read review
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