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31/12/2017 01/01/2018
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    One&Only Cape Town

    Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
    011 27 21 431 5888
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    31/12/2017 01/01/2018
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    Traveller (924)
    Room & Suite (391)
    Dining (91)
    Overview
    • Excellent83%
    • Very good12%
    • Average3%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “kids club” (56 reviews)
    “island suite” (46 reviews)
    “nobu restaurant” (43 reviews)
    Free Wifi
    Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from One&Only Cape Town
    Special Offer: 15% Early Bird Offer
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    Rooms
    31 Dec1 Jan
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (1,683)
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    271 - 275 of 1,474 reviews

    Reviewed 9 January 2017

    Location was perfect, as was the rest of the resort. Food and service exceptional. However what makes this resort, are all of the staff, particularly those working around the pool and in F & B. Could not recommend this resort enough.

    Review collected in partnership with this hotel
    1  Thank JamesE1978
    Response from Richard_Lyon_2, General Manager at One&Only Cape TownResponded 13 January 2017

    Dear JamesE1978, Thank you for choosing One&Only Cape Town and for sharing your experience. I am delighted that you enjoyed your stay. Next time you find yourself planning a trip, we hope you will consider returning for another memorable trip. Sincerely, Richard Lyon General Manager

    Reviewed 9 January 2017 via mobile

    We booked more or less a year back with the One and Only Cape Town for a weekend and paid over R80,000 to secure our booking. My husband phoned days in advance to postponed our booking by a week, due to a family emergency. The...More

    4  Thank zelnaf2016
    Response from Richard_Lyon_2, General Manager at One&Only Cape TownResponded 13 January 2017

    Dear zelnaf2016, Whilst we were obviously sorry to hear about the circumstances that caused you to cancel your booking with us during our peak season, I do feel your accusation of unethical behavior is extremely unfair. We complied completely with the terms and conditions that...More

    Reviewed 9 January 2017 via mobile

    Spacious rooms with a view of Table Mountain are highlights of the hotel. Lovely treats including dried fruit, wine and artisanal chocolate are the perfect welcome amenity. Common areas are comfortable and gorgeous. If your Cape Town plans include exploring the Waterfront, the hotel is...More

    Thank conundrum33
    Response from Richard_Lyon_2, General Manager at One&Only Cape TownResponded 13 January 2017

    Dear conundrum33, Thank you for sharing your feedback. We are thrilled you enjoyed our resort. Thank you for your feedback regarding the concierge. Should you find yourself back in Cape Town, we would be honored to provide a truly five-star stay if you would consider...More

    Reviewed 8 January 2017

    Seems you've seen it all thwn this hotel pops up, wow a dream come true, aint life just full of surprises. A beautiful spa, with the friendliast staff. Had a drink at the hotel, and enjoyed a specal young man Chris Burger singing some lively...More

    Thank Estelle D
    Response from Richard_Lyon_2, General Manager at One&Only Cape TownResponded 13 January 2017

    Dear Estelle D, Thank you so much for your kind review. We are delighted you enjoyed your stay. We would love to welcome you back one day. Sincerely, Richard Lyon General Manager

    Reviewed 7 January 2017

    Service levels no different to any number of faceless chain hotels but price with a price tag that will make it rankle. Get used to your orders or requests being forgotten and don't expect anything beyond the minimum. In a great location.More

    Review collected in partnership with this hotel
    Thank 1FussyTraveller
    Response from Richard_Lyon_2, General Manager at One&Only Cape TownResponded 17 January 2017

    Dear L1FussyTraveller, Thank you for your honest review. We are disappointed to hear about the challenges that you faced during your time with us. We pride ourselves on exceptional service and regret any areas in which we failed to meet your expectations. Should you find...More

    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Breakfast included
    • Business Centre with Internet Access
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Outdoor pool
    Details
    • Price range
    • US$566 - US$3,248 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Spa Hotel in Cape Town Central
    • #5 Business Hotel in Cape Town Central
    • #6 Family Hotel in Cape Town Central
    • #13 Luxury Hotel in Cape Town Central
    • #18 Romantic Hotel in Cape Town Central
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 131
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Priceline, Travelocity, Booking.com, Agoda, Hotwire, Hotels.com, Expedia, Cancelon and TripOnline SA so you can book your One&Only Cape Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • South Africa >
    • Western Cape >
    • Cape Town >
    • Cape Town Central
    • Also Known As
    • One And Only Cape Town ,
    • One&Only Cape Town Hotel Cape Town Central ,
    • One&Only Cape Town South Africa
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    Traveller (924)
    Room & Suite (391)
    Dining (91)
    Pool & Beach (64)
    Hotel & Grounds (516)
    Bathroom (70)
    Business Centre & Event Rooms (4)
    Family and Play Areas (3)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Claudia D
    17 October 2017|
    Answer
    Response from Paul B | Reviewed this property |
    Yes, breakfast was included in the rate. There is an extensive buffet, I especially loved the oysters and champagne to start the experience. There is also a separate menu which lists items such as Eggs Benedict, which was... More
    1
    Vote
    shilllashillla
    18 August 2017|
    AnswerShow all 3 answers
    Response from evan c | Reviewed this property |
    From memory standard check in is at 2pm. But depending on your travel schedule and the room you've booked, they are always more than happy to check you in earlier. Check out is a more relaxed affair in the lovely way South... More
    0
    Votes
    Amidave
    9 February 2017|
    AnswerShow all 10 answers
    Response from 69tiger888 | Reviewed this property |
    I was booked into an island room. Very nice. No view. Next day I move to mountain room. Nature is best
    2
    Votes
    Room Tips
    "Room 101 looks onto the waterway, very quiet and tranquil"
    Read review
    "Good views of Table Mountain"
    Read review
    "Request a room with a Marina and Table Mountain view"
    Read review
    "On the island"
    Read review
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