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One&Only Cape Town

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1,392 Reviews from our TripAdvisor Community

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Showing 1,224: English reviews
Kuala Lumpur, Malaysia
Reviewed 5 February 2016 via mobile

Stayed at the O&O for 5 nights. Was upgraded to a suite at no cost for 2 nights. Room was great and services above expectation. However on moving back to my original room as the suite was booked we had a problem with a foul smell from the bedding. Long story short was that the head of housekeeping was called...

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Helpful?
Thank Shabir G
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Shabir, Thank you for taking the time to review your recent stay at One&Only Cape Town. I am very sorry that although the service exceeded your expectations, your stay was marred by an unfortunate oversight. We do hope that you will afford us the opportunity to welcome you back to One&Only if you do indeed return to Cape Town....

Munich, Germany
Reviewed 3 February 2016

My husband and I come to Cape Town every year, this was our first stay at the one and only. The day we Checked in we felt like Royalty. We arrived early and the lovely young lady Tazmeen explained to us that check in was only at 14h00, within minutes we received our room. Exceptional service from front staff and...

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Helpful?
Thank abt35
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear abt35, Thank you for choosing to stay at One&Only Cape Town. I have thanked Tasneem for making your stay all the more memorable and she will be highlighted at our next Colleague Appreciation party. I hope that we will have the opportunity to welcome you back to the resort soon. Sincerely, Dale Parkington, Resort Manager

London, England, United Kingdom
Reviewed 1 February 2016 via mobile

Had an amazing spa day today, really lovely, worth every penny (or Rand in this case) for the treatment and use of facilities, the staff were lovely, however I felt a bit let down when the product I wanted to buy after my treatment from the men's Espa range was grossly overpriced in comparison to the buy direct price( UK...

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Helpful?
Thank Kris212
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Kris212, Thank you very much for sharing your Spa review. Our Spa team join me in thanking you for your gracious feedback. Our ESPA range is imported by us from the UK and is of course subject to freight and duties which unfortunately does mean the price is substantially higher than in England. I am glad that you do...

Reviewed 30 January 2016 via mobile

What a place. Wifi isn't free and can be difficult to access. Food and drink in the lobby is amazing with some of the best cocktails I have ever enjoyed! They also were happy to out the Rugby on for us Aussies during the World Cup even though South Africa were out!! Breakfast at the buffet is among the best...

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Helpful?
Thank TimMiggins
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Tim, Thank you for sharing your review. I’m sorry that the Wi-Fi was a frustration during your stay, we have now introduced free Wi-Fi and a new rugby strategy in preparation of your next visit. The Espresso Martinis are ready and waiting. Best regards, Dale Parkington, Resort Manager

Reviewed 29 January 2016

We enjoyed our stay with family and friends. The location is ideal (although very busy over Christmas and New year with the traffic being a bit of a nightmare). The pool area is exceptional and the staff excellent. The rooms are very spacious with great views and facilities.The gym is large and very well equipped, and conciege very helpful.The spa...

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Helpful?
Thank Sandy P
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear Sandy, It sounds like your family had an amazing vacation in Cape Town and we are thrilled to know that we contributed to making this an unforgettable trip for you. Thank you for highlighting the tardy service you encountered in the lounge, we are addressing this with our colleagues and bolstering up the staffing levels, I’m sure that you...

London, UK
Reviewed 28 January 2016 via mobile

This is truly what a 5 star international hotel should look like. From the moment you walk into the complex you are struck by the class of the operation. Every detail is attended to, the place even has its own scent! There is little to fault this hotel for. The rooms are gorgeous and enormous, the bathrooms are to die...

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Helpful?
Thank JaxLondon_UK
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear JaxLondon_UK, Thank you for taking the time to let us know that you had such a great experience at the Resort and thank you for choosing to stay at One&Only Cape Town. I hope that we will have the opportunity to welcome you back soon. Kind regards, Dale Parkington, Resort Manager

Shanghai, China
Reviewed 28 January 2016

Stayed here for 3 nights in early January at the end of our Christmas/NY holidays. This is a big and lovely hotel with great service throughout and a good location at the end of the V&A Waterfront. The rooms are lovely and comfortable (although not as impressive looking as their location in Australia). FABULOUS shower and comfortable beds. Only had...

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Helpful?
Thank KSJones1
Dale_Parkington12, Manager at One&Only Cape Town, responded to this review

Dear KSJones, Thank you very much for sharing your complimentary review following your recent stay at the Resort. I am so pleased to read that you were blown away by the resort and more importantly that you found the service to be exceptional. I will be sure to thank Feroz in particular for his personable hospitality and hope that the...

Warwickshire
Reviewed 24 January 2016

Visited the One & Only this Sunday for their Sunday buffet. We do not normally "trust" hotels to produce decent food but given their reputation, put that aside and went. The starter selection was very mediocre and lacked conviction by the kitchen; mains were average but the vegetables noticeably tired followed by the desserts, mainly set out for those with...

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Helpful?
Thank gordonthegopher
Dale_Parkington11, Manager at One&Only Cape Town, responded to this review

Dear Gordonthegopher, thank you for your feedback. I really am sorry that we were unable to deliver on your expectations of our Sunday Lunch. I would very much like the opportunity to welcome you back and show you a true Reuben’s experience, please contact me at dale.parkington@oneandonlycapetown.com should you wish to visit us again. Sincerely, Dale Parkington, Resort Manager

Centurion
Reviewed 23 January 2016 via mobile

From arriving to departure everything on point . island rooms fantastic and the breakfast spread at Reubens great . Staff are extremely friendly and very efficient all over . The pool to spa facilities and treatments superb. A great place to stay close access to the waterfront as well as beaches easily accessible.

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Thank Ferhana C
Dale_Parkington11, Manager at One&Only Cape Town, responded to this review

Dear Ferhana, Thank you for sharing your review on your One&Only Island Experience. It’s always a pleasure to receive such positive feedback about our facilities and colleagues, I will definitely pass them along to the team. We look forward to having you back again soon. Sincerely, Dale Parkington, Resort Manager

Sofia, Bulgaria
Reviewed 22 January 2016

One and Only Cape Town did not disappoint. For sure it deserved the 5 star rating and met our expectations. We stayed there for 9 days in January 2016 with our 16-month baby boy in a Premier Marina Table Mountain Room. What I find the most fascinating about the hotel is the level of service. It all started well even...

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Helpful?
2Thank ivo_k
Dale_Parkington11, Manager at One&Only Cape Town, responded to this review

Dear Ivo, Thank you for taking the time to write such a detailed review. I will be sure to share your compliments with all our colleagues with a special mention of Feroz, Madnee and Nigel from our Concierge. 2016 will indeed see the arrival of our new larger HD screens, I do hope you will return to enjoy this exciting...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 

Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $782 - $3,094 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Reservation Options:
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa
Hotel Style:
#5 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#14 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from One&Only Cape Town staff and other travellers.
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Questions? Get answers from One&Only Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Love rooms with view of TablevMountain”
 of 5 bubbles LovesRestaurants2014, 22 Jan 2017 | Read review
“Island Suites are very spacious and very quiet.”
 of 5 bubbles richard_s_NZ, 19 Jan 2017 | Read review
“Choose a mountain view room”
 of 5 bubbles 226mauricea, 16 Jan 2017 | Read review
“High floor with view of table mountain”
 of 5 bubbles 69tiger888, 15 Jan 2017 | Read review
“You ever have water wiew or tabletop mountain wiew.”
 of 5 bubbles drbradleyf, 11 Jan 2017 | Read review
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