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One&Only Cape Town

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Traveller (1035)
Room & Suite (478)
Dining (91)
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Overview
  • Excellent83%
  • Very good12%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“kids club”(58 reviews)
“island suite”(46 reviews)
“nobu restaurant”(43 reviews)
AMENITIES
Free Wifi
Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,814)
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1,587 results
Traveller rating
1,285
192
53
27
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1,285
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311 - 315 of 1,587 reviews
Reviewed 13 March 2017

We returned to the One & Only this year because we enjoyed our stay so much last year. We had 4 nights before our 12 day tour with Ulungele Tours and returned for 5 nights before flying back to the UK. Everyone is so friendly...More

Thank viv20162016
Response from RichardLyon_01, General Manager at One&Only Cape TownResponded 15 March 2017

Dear Viv20162016, Thank you for your review and for your loyalty to One&Only Cape Town. It was our pleasure to welcome you both before and after your 12-day tour, and we are thrilled you enjoyed both visits. It is gratifying to know that you were...More

Reviewed 12 March 2017 via mobile

This is one of the best large hotels I've stayed at. We had a beautiful room with view of Table Mountain. Large deck off of room. Excellent breakfasts and dinner. Friendly and helpful waitstaff. Appropriately named!!More

Thank Tim K
Response from RichardLyon_01, General Manager at One&Only Cape TownResponded 15 March 2017

Dear Tim K, Thank you for your kind review. We are happy your expectations were exceeded in Cape Town in terms of our beautiful views, spacious rooms and various options for dining. It is wonderful to know you enjoyed a one-of-a-kind experience at our hotel....More

Reviewed 11 March 2017 via mobile

I must commend the team for excellent service today, from Security to Management to our serving team in the Restaurant. All our guests commented on how special the felt. The food and service was amazing-special thank you Vincent and Tracey-we will be back!More

Thank Mellymos5
Response from RichardLyon_01, General Manager at One&Only Cape TownResponded 15 March 2017

Dear Mellymos5, Thank you for taking the time to review One&Only Cape Town. We are delighted that you could join us for Afternoon tea and that you and your guests felt well taken care of. Your kind words will be passed along to Vincent, Tracey...More

Reviewed 11 March 2017 via mobile

A lot worse than I expected. Beautiful scene does not make up the quality of services and cons everywhere! Definitely not going again. It was only a week business but we were so fed up just wanted to leave at the endMore

Thank Goldenpiggymummy
Response from RichardLyon_01, General Manager at One&Only Cape TownResponded 15 March 2017

Dear Goldenpiggymummy, Thank you for your feedback. It troubles me knowing that you experienced issues during your stay with us and I would like to get a lot more detail from you. Could you please contact me directly on Richard.lyon@oneandonlycapetown.com and I will reach out...More

Reviewed 10 March 2017

I am extremely fussy and hard to please as those of you who read my reviews know! I chose this hotel because of its stunning pool area and we were not disappointed! It has a larger and more sumptuous pool area than any other hotel...More

Thank Diane B
Response from RichardLyon_01, General Manager at One&Only Cape TownResponded 15 March 2017

Dear Diane B, Thank you for taking the time to share your review. We are incredibly proud of our hotel and it is heartwarming to read your incredibly positive comments. We are thrilled your expectations were exceeded, and we hope to welcome you back for...More

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Most Booked Properties in Cape Town Central, South Africa
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Breakfast included
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$570 - US$1,062 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cape Town Central
#6 Spa Hotel in Cape Town Central
#6 Family Hotel in Cape Town Central
#14 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$570 - US$1,062 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Cape Town Central
#6 Spa Hotel in Cape Town Central
#6 Family Hotel in Cape Town Central
#14 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1035)
Room & Suite (478)
Dining (91)
Pool & Beach (68)
Amenities (8)
Business Centre & Event Rooms (4)
Family and Play Areas (3)
Questions & Answers
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I-heart-my-passport
26 January 2018|
AnswerShow all 7 answers
Response from Sheccachuzal | Reviewed this property |
No. Just finished a stay here, there are stickers in the bathroom advising you to time your showers to save water but there are no restrictions.
0
Votes
Claudia D
17 October 2017|
Answer
Response from Paul B | Reviewed this property |
Yes, breakfast was included in the rate. There is an extensive buffet, I especially loved the oysters and champagne to start the experience. There is also a separate menu which lists items such as Eggs Benedict, which was... More
1
Vote
shilllashillla
18 August 2017|
AnswerShow all 3 answers
Response from evan c | Reviewed this property |
From memory standard check in is at 2pm. But depending on your travel schedule and the room you've booked, they are always more than happy to check you in earlier. Check out is a more relaxed affair in the lovely way South... More
0
Votes
Room Tips
"Loved room 421. Quiet and views of the Yacht basin, the V & A waterfront, the harbour and sunrise."
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"Go for the island rooms"
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"Table Mountain view room."
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"Choose a room looking over the canal, its a lot quieter. The higher you can get the better for the views."
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