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Pepperclub Hotel & Spa

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Pepperclub Hotel & Spa
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853 Reviews from our TripAdvisor Community

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There are newer reviews for Pepperclub Hotel & Spa
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Showing 762: English reviews
London, United Kingdom
Reviewed 2 weeks ago

I booked and paid for a 2 bedroom apartment for a 3-night stay and confirmed this over the ´phone 1 month before arrival. On arrival, I was informed that we were booked into 3 interconnecting rooms. I specifically requested an apartment as we wanted to eat-in one night, not possible with the accommodation given. The reception had no idea why...

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Helpful?
Thank H P
Cape Town
Reviewed 2 weeks ago

The visitors need to be treated equally by the staff never the less the overall reception was very welcoming and understanding and also attend to queries urgently and fairly.The noise from outside especially from long street must be dealt with

Review collected in partnership with this hotel
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Helpful?
Thank phasham
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review

Thank you for choosing the Pepperclub Hotel & Spa as your choice of accommodation and for the review. Your feedback is of great value to us. Our sincere apologies for the noise levels you experienced during your stay with us. Due to being a city centre hotel, we are faced with disturbances from time to time. However, I would like...

Reviewed 3 weeks ago via mobile

We loved this hotel! Great location, great facilities, great breakfast, very clean rooms! A real 5 star hotel! I would recommend it to everyone! Bars and restaurants are all around, so it is so convenient! Love love love it!

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Helpful?
Thank Bojana V
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review

Thank you for the wonderful review you kindly posted on TripAdvisor.Your feedback was warmly received. We are thrilled to note that you had an excellent stay with us and look forward to welcoming you back to the hotel. Kind regards,

Nelspruit
Reviewed 3 weeks ago

Excellent over all experience. Moreover I have been to the hotel a dozen times already and know my way around and am also now familiar with many staff at the front desk and the concierge as well as the conference sides.

Review collected in partnership with this hotel
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Helpful?
Thank jmaseko
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review

Thank you for taking the time to review your stay with us on TripAdvisor. Your feedback was warmly received. We are thrilled to note that you continue to have an excellent stay with us and that you are made to feel like part of the Pepperclub family during your stay with us. We look forward to welcoming you back to...

Reviewed 3 weeks ago via mobile

The view from de rooms is really bad, even when the weather is amazing, the people working here are detestable, the bedrooms are just basics. I don t understand the others reviews, I m probably used to better hotels.

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Helpful?
Thank Selim K
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review

Thank you for choosing the Pepperclub Hotel & Spa as your choice of accommodation and for the review, however we are disappointed to note your feedback especially with regards to our staff as this is not the normal feedback we receive or aim to achieve as a 5 star establishment. None-the-less, your review has been passed on to higher management...

Cape Town
Reviewed 4 weeks ago

Very nice hotel lovely staff Excellent restaurant food and service especially Yosif. The shuttle from hotel to waterfront and champs bay very nice service and lovely driver I have a comment on mini bar need more improvement and increase variety

Review collected in partnership with this hotel
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Helpful?
Thank Shosho E
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review

Thank you kindly for the lovely review you posted on TripAdvisor. Your feedback was greatly appreciated and warmly received. We are pleased to note that you had an excellent stay with us and enjoyed the facilities we have to offer. Thank you for the compliments on our staff. Rest assured that your feedback has been passed on to the team...

manchester
Reviewed 4 weeks ago

my first trip to CT , although I was on business I wanted to see stuff , from this hotel I could walk to markets and all the shops .I felt local but safe .Loved everything about it , the sun beds in the health club do not sit in the sun so if you want to sunbathe forget it...

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Helpful?
Thank storm2626
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review

Thank you for taking the time to review your stay at the Pepperclub Hotel & Spa on TripAdvisor. Your feedback was warmly received. We are pleased to note that you had a lovely stay with us and enjoyed the location of the hotel. We really are privileged to be surrounded by some of Cape Towns top tourist attractions. It is...

Tzaneen, South Africa
Reviewed 4 weeks ago via mobile

This is advertised as a 5 star facility. This it is not. My room was large and comfortable but the finishes were cheap and the design is poor. Breakfast was average and we had one dinner which was good.There is a gym and pool but no business center. The noise level from the streets is disturbing even with the windows...

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Helpful?
Thank aldor737
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review

Thank you for choosing the Pepperclub Hotel & Spa as your choice of accommodation and for reviewing your stay with us on TripAdvisor. Your feedback is of great value to us. Our sincere apologies for the noise levels you experienced during your stay with us. Due to being a city centre hotel, we are faced with disturbances from time to...

London, United Kingdom
Reviewed 21 March 2017

Great location just off Long St, perfect for meeting friends in the evening. Room and bathroom was beautiful with stunning views of Table Mountain. Other people have mentioned noise from Long street being a problem but I'm a very heavy sleeper so not an issue. Breakfast was great. Would of rated this hotel excellent but on the final day staff...

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Thank adele_bromb
Cape Town
Reviewed 21 March 2017

The noise from outside its too much an preventing from going to sleep and had disturbed nights. The insulation from outside is bad, and the music from bars near by make it too complicated to fall asleep.

Review collected in partnership with this hotel
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Thank joaop436

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Bound by Loop, Long, Pepper and Bloem Street, Pepperclub Hotel & Spa is situated in the heart of bustling Cape Town and at the foot of renowned Table Mountain and Lions Head. The hotel not only offers the ideal location, but also five star comfort and personalised service to suit the needs of both leisure and business travellers. Inspired by New York's chic interiors, the hotel consists of 210 generously appointed suites, all of which include spectacular views of Cape Town. Facilities at the hotel include, among others, the intimate Odeon cinema, a fully-equipped gymnasium and a swimming pool with panoramic views. Cayenne Spa, tucked away on the 8th floor of the hotel, offers sanctuary for guests with its modern aura and eclectic menu of modern treatments. Located on the ground floor is Pepperclub's exclusive Paparazzi Bar & Lounge and in-house restaurant, Sinatra's, which combines a stylish and modern setting with a menu inspired by European continental cuisine. The hotel also offers guests scheduled complimentary shuttles to the V&A Waterfront and Camps Bay, home to one of South Africa's most beautiful and picturesque beachfronts. It is here that you will also find our beach club facilities. Hotel guests will have exclusive VIP access to the beach club's showers, private lockers and changing and restroom facilities. ... more   less 

Additional Information about Pepperclub Hotel & Spa

Address: Cnr Loop and Pepper Street, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $207 - $487 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pepperclub Hotel & Spa 5*
Number of rooms: 195
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Hotels.com, Agoda, Priceline, Cheap Tickets, TripOnline SA, getaroom.com and HotelQuickly so you can book your Pepperclub Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pepper Club Luxury Hotel Cape Town Central
Pepper Club Luxury Hotel And Spa
Pepperclub Hotel & Spa Cape Town, South Africa
Hotel Style:
#21 Spa Hotel in Cape Town Central
#39 Business Hotel in Cape Town Central
#43 Luxury Hotel in Cape Town Central
#48 Family Hotel in Cape Town Central
#50 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Pepperclub Hotel & Spa staff and other travellers.
9 questions
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Questions? Get answers from Pepperclub Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor”
, 25 Apr 2017 | Read review
“Agoda will mess up what grade of room you reserve. There are multiple options to choose from. Agoda only gives one.”
O4874OPjacobb, 19 Apr 2017 | Read review
“Our room on the 11th floor (I think south side) was quiet almost all the time and had a great view of Table Mountain.”
marilynsJ7342EW, 4 Mar 2017 | Read review
“Try higher level rooms not facing east for reduced noise level”
Kungfupachang, 12 Feb 2017 | Read review
“avoid rooms on Long street side of the hotel”
ncoutroulis, 7 Feb 2017 | Read review
5 of 5