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The Westin Cape Town

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The Westin Cape Town
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2,083 Reviews from our TripAdvisor Community

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Showing 1,768: English reviews
bristol
Reviewed yesterday NEWvia mobile

Great location, decent sized room, very clean, excellent staff. Bar Food is a little limited. Nice restaurant on 19th floor, decor there is very bland but the view makes up for it. Outside pool is small but still adequate for a post flight dip. WIFI was very good.

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Helpful?
Thank 1obears
London, United Kingdom
Reviewed 2 days ago NEW

We highly recommend this hotel. It's perfectly located to explore the city. It's near to the harbour and waterfront, but away from the crowds and traffic. It's within walking distance, but there's a half hourly shuttle service to and from the harbour throughout the day and evening. It also has good access to the central city area. It's bright and...

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Helpful?
Thank crosby_family
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear crosby_family, Thank you for sharing your experience following your recent stay with us. We appreciate your recommendations and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Be Well...

Nairobi, Kenya
Reviewed 3 days ago NEWvia mobile

I stayed here from Feb 3-12, 2017. The in-room dining staff do not bring change until one follows up severally, and one failed to do so completely. Self-tipping seems a norm for them. However, what irks me most is how, after I mentioned to guest relations that someone tampered with my personal belongings, they did nothing about it, and thereafter...

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Helpful?
Thank OliveWahu
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear OliveWahu, Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. Kind Regards, Michael Liffmann

Herndon, Virginia
Reviewed 5 days ago NEW

Stayed here 4 nights on quick vacation to Cape Town. I was concerned this would feel too much like a business hotel but although the hotel is definitely structured as a business hotel, I felt very comfortable here on holiday. CONS: - Fairly drab looking from the outside - Not a lot of section in restaurants - Average room service...

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Thank Justin S
Johannesburg, South Africa
Reviewed 5 days ago NEW

Arrived after a ten hour flight from Paris and as in the the last three times where I was hosted here, same antipathy at reception , same discard for the client, poor room allocated , keys didn't work and the room is for handicapped..I promise it will be the last time...

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Helpful?
Thank Ibassane
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Ibassane Thank you for the comments regarding your stay at The Westin Cape Town. We appreciate your comments regarding your overall experience during your stay. Please accept our sincere apologies if it didn’t live up to your expectations. Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon...

Hillerod, Denmark
Reviewed 5 days ago NEWvia mobile

A very disapointing meal. Ordered king prawn tempure. Got dry FULL prawns with head and only partly peeled prawns in dow. Totally uneatably. They were also dry and not realy fresh. Waiter and chef were nice - removed them from the bill. But they will not see me again in this restaurant.

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Helpful?
Thank Leif C
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Leif C Thank you for your review on Thirty 7 restaurant at the Westin Cape Town. We appreciate your comments regarding your recent meal. Please accept our sincere apologies if it didn’t live up to your expectations. Feedback from our guests allow us to continually improve services offered and is noted. Be well, be Westin Michael Liffmann

Cape Town, South Africa
Reviewed 5 days ago NEW

We would like to thank Shahiema and everyone else that assisted on that day. We were impressed from the moment we arrived at the hotel. Everything about the hotel / spa / staff was exceptional. We could not be happier with Shehiema’s professionalism and especially her communication skills and her friendly manner which all made for a great experience. Thanks...

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Helpful?
Thank nastachanaidoo
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear nastachanaidoo Thank you for the amazing review of the Heavenly Spa at The Westin Cape Town. Your positive comments inspire us to create an even better experience for our guests, as each of our signature offerings has been designed with a better you in mind. Be well, be Westin Michael Liffmann

Reviewed 5 days ago NEW

I stayed at the Westin for four days with my two friends in February. Apart from the amazing view of the Cape coast from the room, I did not find anything exciting about the hotel. The rooms did not have coffee/tea making facilities. The food from the restaurant was average and a few staff members were very rude to us....

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Helpful?
Thank Changwe K
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear Changwe K Thank you for your review on the Westin Cape Town We appreciate your comments regarding the service you received during your recent stay. Please accept our sincere apologies if it didn’t live up to your expectations. Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon...

Roodepoort, South Africa
Reviewed 6 days ago NEW

Efficient staff, friendly welcome, superior rooms, overall the best experience on a business trip and I can recommend the Westin to anyone having to travel to Cape Town for business. The Spa opens up early enough for a quick massage before a busy day. I have not stayed at this hotel on holiday, but with all the services offered by...

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Helpful?
Thank JeanetteOosthuizen
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear JeannetteOosthuizen Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,...

Reviewed 6 days ago NEWvia mobile

I spent 2 nights in a business meeting, I think the location is a bonus for this hotel, well maintained and friendly staff I didn't like the cleanness of the guest rooms and the room service was slow and inadequate It's recommended to business trips and scientific meetings

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Helpful?
Thank goronfolah
The_Westin_Cape_Town, Manager at The Westin Cape Town, responded to this review

Dear goranfolah Thank you for you review on our hotel. We appreciate your comments regarding In Room Dining during your recent stay. Please accept our sincere apologies if it didn’t live up to your expectations. Feedback from our guests allow us to continually improve services offered and is noted. We hope that you will return soon to let us showcase...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set in one of the most popular destinations in the world, at the gateway to the historic V&A Waterfront, The Westin Grand Cape Town Arabella Quays is only minutes away from excellent shopping, vibrant city night life, historical monuments and museums, iconic Table Mountain, and the pristine beaches of Clifton and Camps Bay. The hotel offers unlimited complimentary shuttle transfers to the V&A Waterfront. ... more   less 

Additional Information about The Westin Cape Town

Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $315 - $710 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Cheap Tickets and Agoda so you can book your The Westin Cape Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin
The Westin Cape Town South Africa
Hotel Style:
#9 Spa Hotel in Cape Town Central
#16 Business Hotel in Cape Town Central
#17 Family Hotel in Cape Town Central
#24 Luxury Hotel in Cape Town Central
#25 Romantic Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Cape Town staff and other travellers.
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Questions? Get answers from The Westin Cape Town staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Insist on the view to the port”
 of 5 bubbles Ibassane, 15 Feb 2017 | Read review
“Stay there but eat elsewhere.”
 of 5 bubbles changwek, 15 Feb 2017 | Read review
“All the rooms are superior.”
 of 5 bubbles JeanetteOosthuizen, 14 Feb 2017 | Read review
“The Starwood Preferred Guest floor was lovely. Sea or city views are on offer and both are good!”
 of 5 bubbles fadabing, 6 Feb 2017 | Read review
“Insist on an upper floor”
 of 5 bubbles MARKL55_55, 4 Feb 2017 | Read review
5 of 5