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Cape Town Ritz Hotel

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Cape Town Ritz Hotel
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763 Reviews from our TripAdvisor Community

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Showing 583: English reviews
London, United Kingdom
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed yesterday NEW

This is by far the worst hotel I have ever dealt with in many years of travel. We booked several months in advance of a trip to Cape town for rugby. In October they emailed us to say that due to redecoration and change in management they would be charging more for our rooms, and gave us option of accepting,... More 

Helpful?
1 Thank Anon1966363
Maidenhead, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

I stayed at the Ritz in February and it has taken me over 9 months to get the compensation for a theft from the SAFE in my room. I had 1600 Rands, £100.00 sterling and a Blue Safire and Gold ring stolen. I was fortunate that my passport was found by the side of the bed and my IPhone was... More 

Helpful?
Thank Sue K

Travellers are raving about these Cape Town Central hotels

Belgium
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 weeks ago

I have stayed at this hotel once or twice a year for the past 15 years. I always book well in advance so as to secure a good deal. I booked 13 days for Jan. 2017 in Nov. 2015 (14 months in advance) via a UK internet site I have always used. I was about to pay the final amount,... More 

Helpful?
2 Thank BelgianPeter
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Should Hotel not have had responsibility to inform my travel agent at the very least that the hotel was still closed? Hotel Should never have accepted booking. Cape Town very busy and now completely out of pocket after refusing to stay in dump they put us in to instead. Disgraceful way to treat customers.

Helpful?
1 Thank Laura C
Tirana, Albania
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 October 2016

We booked a room at the Ritz Hotel in March 2015 for a visit to Cape Town in December 2016. In October, we received an email from the hotel informing us that they would not be honoring our reservation, and that the rates had tripled, and we would be required to book two rooms. In 20+ years of international travel,... More 

Helpful?
7 Thank ruanjiaqi
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 October 2016

Booked 7 nights to see some of Cape Town's attractions .However room was not spacious,the views was great but windows were filthy ,room service was terrible cos we had to wait 2 hrs for order to arrive.This hotel caters mostly for government aided students from out of town on courses. For R1500.00 a night without breakfast we could have got... More 

Helpful?
4 Thank sandra p
Knoxville, Tennessee
Level Contributor
21 reviews
Reviewed 31 August 2016 via mobile

We stayed here for only one night but they were so attentive and took us back to our ship several times in a mercedes when we had only asked for a taxi. The hotel was clean and comfortable, the bar prices so reasonable and when we did leave by taxi we left our bag which one call from the taxi... More 

Helpful?
Thank Gail S
Port Shepstone, South Africa
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 August 2016

My ship sailed into Harbor and I was advised to spend a night in Cape Town before flying out the next day. The taxi dropped me off at the door, the entrance was welcoming with a delicious smell of freshly brewed coffee from the Coffee bar. I booked in and the manager informed me that he would, go and check... More 

Helpful?
Thank 128leila
Centurion, South Africa
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 August 2016

Had a 10-day business trip to Cape Town, was booked at the Ritz Cape Town. After reviewing the location and overall experience, was excited. Buffet breakfast was included and with free WiFi, pleasantly surprised. Stayed on 9th floor, close to elevator, large LED TV, workstation and bathroom with hand basin and shower. Travelled in May, so temps were a bit... More 

Helpful?
2 Thank Wilcot
Gauteng, South Africa
1 review
Reviewed 27 July 2016

My stay was nice and comfortable, though the room was smelling of cigarette badly, the maintenance that was going on was very distracting. The room was nice and big for one. TV kept on disconnecting. Staff was friendly and helpful.

Review collected in partnership with Amoma.com

Helpful?
Thank phumzilep2016
HotelManager076, General Manager at Cape Town Ritz Hotel, responded to this review

Dear Phumzile Thank you for the constructive feedback. I'm glad to advise that all your concerns are being addressed. The maintenance work you referred to is part of the extensive refurbishment work we're currently undertaking. Your comments on staff friendliness is appreciated. Kind Regards More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting

Additional Information about Cape Town Ritz Hotel

Address: Corner Main & Camberwell Roads | Sea Point, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $112 - $437 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cape Town Ritz Hotel 3*
Number of rooms: 216
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Also Known As:
Ritz Hotel Cape Town
Cape Town Ritz Hotel South Africa
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Questions & Answers

Here's what travellers have asked, with answers from Cape Town Ritz Hotel staff and other travellers.
36 questions
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over a year ago

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Questions? Get answers from Cape Town Ritz Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you have got one before you arrive”
 of 5 bubbles BelgianPeter, 20 Nov 2016 | Read review
“Rooms on south face Lions Head and Sea Point, north faces Robben Island”
  • TV and Workstation
  • Two 3/4 beds pushed together
  • Lions Head on left, Sea Point to right
 of 5 bubbles Wilcot, 1 Aug 2016 | Read review
“Avoid booking budget rooms. If your budget permits try to book the more modern rooms which are pricier but very comfortable.”
 of 5 bubbles M4634BEpeterm, 28 Jun 2016 | Read review
“The higher floors have the best views”
 of 5 bubbles , 9 Jun 2016 | Read review
“I was in the 8th floor. I guess its the way to go.”
 of 5 bubbles doreenm543, 30 May 2016 | Read review
5 of 5
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