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Sugar Hotel & Spa

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Traveller (143)
Room & Suite (142)
Dining (38)
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Overview
  • Excellent75%
  • Very good19%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“marc's table”(19 reviews)
“boutique hotel”(27 reviews)
“plunge pool”(15 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
All hotel details
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Reviews (384)
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All reviewsmarc's tableboutique hotelplunge poolsmall hotelmain roadmin walkbreakfast was includedgreat boutiquethe hotel staffrooms are largecomfy bedbeautiful hotelfelt very safecentral locationtable mountainwaterfrontgreenpoint
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11 - 15 of 321 reviews
Reviewed 15 January 2018

We were really disappointed with the room itself, not very clean and very small compared to other hotel with the same price. Regarding the location, it was not convenient. we had to take a taxi to reach our destination.More

Review collected in partnership with this hotel
Thank B9349TBphilipper
Response from Nkosi_Moyo, General Manager at Sugar Hotel & SpaResponded 26 January 2018

Dear Philippe, Thank you for taking time to give feedback on your recent stay here. We regret that we did not meet your expectations which is inconsistent with what we are trying to achieve here. We have taken to heart the feedback on the aspects...More

Reviewed 14 January 2018

We stayed at the Sugar Hotel at the end of December 2017 and on a positive note the people we came across that were working at the hotel were extremely friendly, professional, and helpful. They cannot be faulted. There is nothing specifically wrong with the...More

Thank awslufc
Response from Nkosi_Moyo, General Manager at Sugar Hotel & SpaResponded 26 January 2018

Dear Awslufc, Thank you for the valuable feedback. We appreciate that Team Sugar went all out and stuck to our highly regarded ethos of friendliness, professionalism and helpfulness. At this hotel we use standard beds, our entry level rooms i.e. the Deluxe Queen (Ground Floor)...More

Reviewed 8 January 2018 via mobile

This hotel has the best customer service i have ever experienced. The food is also fantastic and the rooms are very comfortable. Position is also great. I will always stay here for work and play. I managed to meet the owners and management who were...More

1  Thank David S
Response from Nkosi_Moyo, General Manager at Sugar Hotel & SpaResponded 26 January 2018

Dear David, Thank you for your review, we are glad you enjoyed your stay with us and we met your expectations. We look forward to having you here on your future stays to create more memorable experiences. Kind regards

Reviewed 24 December 2017

We stayed the first week of November for 3 nights at Sugar hotel. The staff was very welcoming. We were in a room with the pool on the deck. The room was very well done, it was quiet. We had dinner one night at the...More

Thank Liz B
Response from Nkosi_Moyo, General Manager at Sugar Hotel & SpaResponded 26 January 2018

Dear Liz B Thank you for the valuable feedback you have given regarding your recent stay here. It gives us great pleasure that you found the property meeting your expectations of a boutique hotel as per our wish to provide a world class service and...More

A TripAdvisor Member
92
Reviewed 22 December 2017 via mobile

Had a fabulous time staff were very helpful,Rooms contemporary finished to a high standard.Breakfast and dinner on the decking was excellent. Surprised few people had commented how good dinner was prior to our arrival.Out and about was easy being only 15 mins walk from V&A...More

Thank A TripAdvisor Member
Response from Nkosi_Moyo, General Manager at Sugar Hotel & SpaResponded 26 January 2018

Dear Guest Thank you for the valuable feedback you have given regarding your recent stay here. It gives us great pleasure that you found the property meeting your expectations of a boutique hotel as per our wish to provide a world class service and products...More

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Most Booked Properties in Cape Town Central, South Africa
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Room Service
Hotel Amenities
Free Parking
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Room Service
Airport Transportation
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Details
Price range
US$116 - US$249 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Cape Town Central
#20 Romantic Hotel in Cape Town Central
#26 Business Hotel in Cape Town Central
#26 Luxury Hotel in Cape Town Central
Room types
Non-Smoking Rooms
Details
Price range
US$116 - US$249 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Cape Town Central
#20 Romantic Hotel in Cape Town Central
#26 Business Hotel in Cape Town Central
#26 Luxury Hotel in Cape Town Central
Room types
Non-Smoking Rooms
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Traveller (143)
Room & Suite (142)
Dining (38)
Pool & Beach (4)
Amenities (13)
Questions & Answers
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Jane E
13 January 2018|
AnswerShow all 3 answers
Response from Nkosi_Moyo | Property representative |
Dear Jane, Thank you for your mail. Our reception is open 24 hours a day, there is always someone available to assist you. Please let us know should you want an airport to hotel transfer or taxi, we could arrange with our... More
0
Votes
fidel i
21 November 2017|
AnswerShow all 2 answers
Response from Nkosi_Moyo | Property representative |
Dear Fidel I, Thank you for your mail. I would like to let you know that we have since added a queen bed room on the ground floor that is wheelchair accessible. We have luxury apartments 800 metres from us that are 100... More
0
Votes
Omniya A
5 April 2017|
Answer
Response from Nkosi_Moyo | Property representative |
Dear Omniya A, Thank you for your enquiry. Yes there are groceries stores within 7 minutes' stroll to the right and left of our building. The world famous Victoria and Alfred Waterfront Mall is an easy 20 minutes walk from... More
0
Votes
Room Tips
"Ask to see the rooms first. The one I had, with an unusable plunge pool, was very small."
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"1 and 2 are at the front and are very spacious - not sure about others"
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"The room with the little pool on the terrace is sweet!"
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"Get a room with a dunking pool!"
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