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Protea Hotel by Marriott Cape Town North Wharf

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Protea Hotel by Marriott Cape Town North Wharf
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308 Reviews from our TripAdvisor Community

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Showing 282: English reviews
Start your review of Protea Hotel by Marriott Cape Town North Wharf
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Reviewed 1 week ago

I stayed at the Protea North Wharf Hotel in Cape Town for the first time in March 2016 while attending a conference at the CTICC. I found the location, staff and facilities so impressive that I promised to stay at the hotel next time I visited Cape Town. So I did. My family and I spent 3 nights at the...

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Helpful?
Thank Joshua I
Chennai (Madras), India
Reviewed 3 weeks ago

Service was overall good, and the hotel is situated in a nice area. However, I faced an inconsistent recognition of my Marriott Platinum benefits. I was not offered free breakfast, for example, which is a standard benefit for Platinum members. When asked about this discrepancy, the hotel staff noted, "We are still going through the merger process with Marriott." I...

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Helpful?
Thank expatbrewing
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review

Dear Expatbrewing Thank you so much for taking the time to share your review post your stay. We appreciate the comments to the good service and great location. I too am disappointed with the reply you received from the team, and we will be sure to have refresher training on the benefits. We value all Marriott Reward Members but regrettably,...

South Of England
Reviewed 3 weeks ago via mobile

My wife and I are perfectionists. We stayed at the Protea North Wharf in Cape Town for 10 nights...for us it was 'perfect' in every respect. The location (an easy walk to the V&A and the Cape Quarter), the spacious apartment-style rooms with kitchen & washing facilities, the roof top pool, and the charming staff lead by Leigh Morrison. Her...

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Helpful?
Thank Beaulieu99
Montreal, Canada
Reviewed 3 weeks ago

Walking distance to waterfront and green market! This hotel is very convenient and central! Very spacious room! Only minor drawback...was that tiny ants concentrated in one of the 2 bathrooms. The cleaning lady took care of them...The personnel is very nice

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Helpful?
Thank Celine G
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review

Dear Celine G, Thank you for taking the time to give us feedback on your experience. We hope to welcome you back on your next visit to Cape Town. Kind regards, Leigh Morrison

Durban, South Africa
Reviewed 4 weeks ago

This was honestly one of the best Protea Hotels I have ever stayed at. The staff are friendly and extremely helpful. The room was beautifully furnished, with every possible facility to make your stay comfortable and pleasant. Fully fitted kitchen with laundry facilities in room. Absolutely SPACIOUS and comfortable lounge and dining area. The bedroom was lovely with crisp linen...

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Helpful?
1Thank kh012015
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review

Dear kh012015 Thank you for your kind feedback. We take extreme pride in our service and am very proud to have heard about your positive experience. We look forward to welcoming you back to your home away from home on your next visit to Cape Town. Warm regards, Leigh Morrison

Pretoria, South Africa
Reviewed 4 weeks ago via mobile

Difficult to find. Lack of signs. Limited under cover parking. Phone not working. Limited TV channels. No CNN. Spacious but lacks basics like drying cloths, cleaning material for well stocked kitchen. Lovely linen and friendly staff. Not their fault management skimps on the small items like wash cloths in the bathroom too.

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Helpful?
Thank COS80919
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review

Thank you for taking time to write us a review. All points have been duly noted and actions are already in place to improve. We appreciate the feedback. Kind regards, Leigh Morrison

Reviewed 4 weeks ago via mobile

We got an appartement, large in size and convenient. Good location on the lower end of Long street area and to the waterfronts. If you prefer walking, you can reach most downtown poi's within minutes.

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Helpful?
Thank Sandro F
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review

Dear Sandro F, Thank you for your review:) We hope to welcome you back soon. Best regards, Leigh Morrison

omaha
Reviewed 4 weeks ago

Loved how central this hotel is,the staff was very professional and was able to assist us in everything we needed ,also very close to where the red city sightseeing tour buses stop ,if your not familiar with the area it is a very affordable and easy way to get around in cape town.

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Helpful?
Thank Dolph L
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review

Dear Dolph L, We are so glad you that had a great stay! We hope you are coming back soon to visit Cape Town. Thank you! Warm regards, Leigh Morrison

glasgow
Reviewed 4 weeks ago

We recently spent 5 nights here. The location is great, 15 minute safe walk to the V&A. The accommodation is outstanding with loads of space including a lounge area and full kitchen facilities. We had a number of issues (all of which were outwith the direct control of the staff onsite) which were never satisfactorily resolved but Zilungile and her...

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Helpful?
Thank ayecee
GM-PHNW, General Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review

Dear Ayecee, Thank you for taking the time to write us a review. We are glad that your overall stay was positive. We are continuously striving to improve all aspects of our property and will pass on the message of thanks to the front office TEAM. Best regards, Leigh Morrison General Manager

Sao Paulo
Reviewed 19 January 2017

Quality of employees very poor, they don't give you right information to get arround, the map of the hotel very confusing. When we checked in we had double room and there was a guest in the room, the manager on duty didn't know how to deal, at the same time many complaints from other guests at the reception. Needs urgently...

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Helpful?
1Thank AlejandroGeis
GM-PHNW, Guest Relations Manager at Protea Hotel by Marriott Cape Town North Wharf, responded to this review

Dear AlejandroGeis, We are so sorry to hear about your experience. This is the first time of us hearing about this incident at our property. It is certainly not the standard of service we strive for. Please could you contact me directly in order for us to investigate thoroughly. My email is daniel.sher@proteahotels.com Kind regards, Daniel Sher

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Protea Hotel North Wharf, Waterfront is a 4 star hotel within walking distance of the Victoria & Alfred Waterfront, Cape Town CBD and the Cape Town International Convention Centre. Its secure, central city location makes it ideal for conference, business and leisure travellers wanting to explore Cape Town and its surrounds. Even a beach holiday in Cape Town is possible from this ideal location. Offering luxury apartment style accommodation in the heart of Cape Town City in the form of spacious apartments and suites, the Hotel also has 2 Penthouse Suites with stunning views of the sea. All rooms have full self-catering options. Eat breakfast like a king at the North Wharf Restaurant, where a full English breakfast buffet is served daily. Light meals are also available during the day. There is also Col'cacchio Restaurant on our doorstep to serve lunch, dinner and room service, which is well known for their delicious pizzas. Bill back arrangements have been made between the hotel and Col'Cacchio for our in-house GUESTS. For those who enjoy their exercise we have a 24 hour gym as well as a pool on the roof top. ... more   less 

Additional Information about Protea Hotel by Marriott Cape Town North Wharf

Address: 1 Lower Bree Street, Cape Town Central 8002, South Africa (Formerly Protea Hotel North Wharf Waterfront)
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range: $214 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Cape Town North Wharf 4*
Number of rooms: 58
Reservation Options:
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Also Known As:
Protea Hotel Cape Town
Protea Hotel By Marriott Cape Town North Wharf South Africa
Hotel Style:
#7 On the Beach Hotel in Cape Town Central
#28 Family Hotel in Cape Town Central
#29 Business Hotel in Cape Town Central
#34 Romantic Hotel in Cape Town Central
#56 Luxury Hotel in Cape Town Central
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Cape Town North Wharf staff and other travellers.
7 questions
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Questions? Get answers from Protea Hotel by Marriott Cape Town North Wharf staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms have lovely balconies with a fantastic view.”
 of 5 bubbles kh012015, 29 Jan 2017 | Read review
“Check the air con, it can be noisy and the Internet which didn't work in 406 !”
 of 5 bubbles ayecee, 23 Jan 2017 | Read review
“Higher floors have less A/C unit noise”
 of 5 bubbles GoniweNA, 6 Jan 2017 | Read review
“Not sure,I suspect it's what's available.”
  • See what I mean about the furniture
 of 5 bubbles ianhD9743QL, 1 Jan 2017 | Read review
“God afstand til Waterfront & Conference Center”
 of 5 bubbles RBuch_DK, 7 Oct 2016 | Read review
5 of 5