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Protea Hotel by Marriott Knysna Quays

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#9 of 29 Hotels in Knysna
Certificate of Excellence
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Protea Hotel by Marriott Knysna Quays
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714 Reviews from our TripAdvisor Community

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There are newer reviews for Protea Hotel by Marriott Knysna Quays
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Showing 587: English reviews
St Albans
Reviewed 25 October 2016

Right on the quay, new and comfortable. Plenty of restaurants nearby and lots of shops. I would recommend that everyone should visit Knysna if they are in South Africa. Their breakfasts were the best we had in our 16 day trip. Will definitely return.

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Helpful?
Thank Philip L
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Philip L Thank you for posting this online review regarding your recent stay with us at Protea Hotel by Marriott Knysna Quays. We are delighted to receive your positive comments and will be sure to share it with the TEAM. We truly value your feedback to continue meeting and exceeding GUEST expectations. We hope to welcome you back whenever...

Tel Aviv, Tel Aviv, Israel
Reviewed 24 October 2016

we stayed for one night. we got a beautiful big room facing the lagoon. the stuff was helpful breakfast was rich and tasteful. the hotel was full with groups of tourists but you could not feel it. the hotel is centrally located and we enjoyed our stay.

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Helpful?
1Thank Nilly E
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Nilly E GUESTS' perceptions of the service they receive whilst staying with Protea Hotels by Marriott is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to complete this online review regarding your recent stay with us, and to assure you...

Cape Town, South Africa
Reviewed 22 October 2016 via mobile

Somehow the website misled me to book a rate for 1 adult and when I arrived was charged R350 more for my family. Staff at the front desk just charged my card the extra without even checking with me ! Beware of Protea Marriott website misleading you and be sure that you are careful when understanding their rates Staff didn't...

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Helpful?
Thank TravellerRussellSA
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear TravellerRussellSA Thank you for your review on TripAdvisor. Please accept my apologies for the inconvenience and confusion on check-in. This experience is most definitely not the standard we strive to achieve at Protea Hotel by Marriott Knysna Quays. We continually strive to deliver excellent GUEST service and ongoing training will be done with all of our STAFF to address...

Shanghai
Reviewed 21 October 2016

This hotel has great location overlooking the waterfront where we stayed on our Garden route tour - only mistake we made was not to have stayed another night. Hotel is modern and well run, we had rooms overlooking the waterfront. Staff are friendly and efficient and guided us to where we should both eat and drink. Very good breakfast -...

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Helpful?
Thank GraemeShanghai
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear GraemeShanghai Thank you so much for your positive review on TripAdvisor. We were delighted to receive your commendations about the impressive service offered. I agree with you that our hotel is very conveniently located in the Knysna Waterfront with access to many shops, restaurants and outdoor excursions. Thank you for choosing to stay at Protea Hotel by Marriott Knysna...

Cape Town, South Africa
Reviewed 18 October 2016 via mobile

Always enjoy this hotel rooms are nice with lovely upgraded bathrooms Staff are helpful and friendly and the Breakfast is Great GREAT position for shopping at the waterfront or laze away at the nice pool which is heated

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Helpful?
Thank David A
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear David A Thank you for your online review with regards to your recent stay at Protea Hotel by Marriott Knysna Quays. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We...

Edinburgh
Reviewed 18 October 2016

Stayed for just one night as a stopover between Cape Town and safari in the Eastern Cape whilst on our honeymoon to South Africa. Nothing special but was fine for what we needed. The standard room was comfortable enough (though a noisy and draughty extractor fan in the bathroom which couldn’t be controlled in the room but thankfully stopped for...

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Helpful?
Thank Ellie31773
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Ellie31773 Thank you for your online review via TripAdvisor regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. The extractor fan is centralized and works on a timer throughout the hotel. This usually switches off at about 21h00. The extractor can...

Cape Town Central, South Africa
Reviewed 17 October 2016

Pretty hotel. Interiors are modern, clean and well maintained-apart from mattresses on beds. Opt for king room with a view. It’s worth spending a few rands more. Pity that the hotel only serves breakfast. It would be excellent if the pool bar offered some light snacks to nibble on at the pool. A variety of non-alcoholic at the pool bar...

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Helpful?
Thank Isiphiwo
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Isiphiwo Thank you for your online review regarding your recent stay with us. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated. In order for us to discuss your comments further, kindly forward your comments and/ or concerns to gm@phknysna.co.za. Sincerely Paul Fielder General Manager

Reviewed 16 October 2016 via mobile

We booked a night at the hotel due to its great location at the Waterfront and proximity to the shops and restaurants in Knysna. The staff were very kind and helpful, and the service was wonderful, especially at breakfast which was varied with a range of delicious options to choose from. However the room was a let down, from the...

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Helpful?
Thank BiParry
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear BiParry, Thank you for taking the time to write this online review in regards to your recent stay at the Protea Hotel by Marriott Knysna Quays. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Upholding our commitment to provide a memorable experience...

Ruthin, United Kingdom
Reviewed 15 October 2016

This hotel is well located and comfortable .The rooms are very well furnished and have all the required facilities including a mini kitchen. The hotel served a very good breakfast , the stall were helpful and whilst dinner was served they had an agreement with four local resteraunts which offers a discount on production of a voucher.

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Thank Heather R
Port Elizabeth, South Africa
Reviewed 13 October 2016

We stayed on the first floor in a family room. Rooms are very clean and light. We had a view of the pool and harbour. Bedding soft and comfortable. Just battled to get enough towels in our room as they only supplied for 2 towels and we were 3 guests. This was a minor problem. Lovely heated, clean pool with...

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Helpful?
Thank 0040Irma
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear 0040Irma, Thank you for sharing your experience at the Protea Hotel by Marriott Knysna Quays through this online review via TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. We have shared your comments with the TEAM to ensure that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 

Additional Information about Protea Hotel by Marriott Knysna Quays

Address: Waterfront Drive, Knysna 6571, South Africa
Region: South Africa > Western Cape > Knysna
Price Range: $156 - $308 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Protea Hotel Knysna Quays
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Knysna Quays staff and other travellers.
5 questions
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Great Missenden, United Kingdom
7 months ago
Berwick-upon-Tweed, United Kingdom
Nottingham, United Kingdom

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Questions? Get answers from Protea Hotel by Marriott Knysna Quays staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view of the harbour”
 of 5 bubbles PhilipL779, 25 Oct 2016 | Read review
“ask for waterfront rooms”
 of 5 bubbles NillyE, 24 Oct 2016 | Read review
“Request a room overlooking the waterfront”
 of 5 bubbles GraemeShanghai, 20 Oct 2016 | Read review
“Room 248 or similar King room”
  • Scatter cushions to prop mattress sides: high in the centre &
 of 5 bubbles Isiphiwo, 16 Oct 2016 | Read review
“Request sea view room.”
 of 5 bubbles HeatherR229, 15 Oct 2016 | Read review
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