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Protea Hotel by Marriott Knysna Quays

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#9 of 30 Hotels in Knysna
Certificate of Excellence
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Protea Hotel by Marriott Knysna Quays
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766 Reviews from our TripAdvisor Community

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Showing 629: English reviews
Berkshire, United Kingdom
Reviewed 3 weeks ago

I have stayed with protea a lot over the years but not sure if they will be my first choice again, very surly reception staff not very welcoming did not get our stay off to a good start. Room was as expected. Good breakfast with plenty of choice. Omelette lady at breakfast very friendly and accomodating.....perhaps she she should be...

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Helpful?
Thank TRUTRAVEW
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear TRUTRAVEW, Thank you for taking the time to complete this online review in regards to your recent stay at the Protea Hotel by Marriott Knysna Quays. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the lack...

Leicester
Reviewed 3 weeks ago

We stayed here one night during a Garden route tour and found this hotel to be welcoming, clean and modern, right on the quayside with shops and restaurants a very short stroll away. The pool was refreshing on an extremely hot day, it was clean and of adequate size with plenty of sunbeds. Our room was good with all facilities...

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Helpful?
Thank Bluefox47
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Bluefox47 Thank you for posting your positive review on TripAdvisor. We were absolutely delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to...

Cape Town, South Africa
Reviewed 4 weeks ago

My wife and I recently spent another two nights at the Knysna Quays Protea Hotel. One cannot speak highly enough of this hotel. It is perfectly located, being right next to the Knysna Lagoon and just a few metres away from the Waterfront. Beautifully designed and maintained, it has a heated pool and several lounge areas where guests can simply...

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Helpful?
Thank vickyed888
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear vickyed888 Thank you so much for your positive review, we sincerely appreciate it! I am delighted to hear that the you had such a wonderful experience during your visit to our hotel. I wish to assure you that I have congratulated the TEAM for doing such an outstanding job! We hope to have the privilege of welcoming you to...

Bournemouth
Reviewed 4 weeks ago via mobile

A conveniently located hotel situated at the entrance to Knysna Waterfront within easy waking distance to Thesen Island. We parked easily in the hotel car park and received a very warm greeting at check in by a lady who was both friendly and helpful; providing leaflets and all the information we needed to ensure we had a great stay. Our...

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Helpful?
Thank jcm0
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear jcm0 Thank you so much for posting your positive review on TripAdvisor. We are very pleased that you enjoyed your time with us and Knysna. I must agree that our hotel is conveniently located on the Waterfront with easy access to many of the Garden Route's most popular restaurants, activities and attractions. We hope that you had the opportunity...

Oxford
Reviewed 4 weeks ago

The hotel is extremely well situated on the waterfront of the lagoon, with all the restaurants & shops a 1 minute stroll away from the back gate of the pool area.The pool is quite small but nicely placed with plenty of loungers. The rooms are far from spacious! but adequate. We had a really nice room with no view -...

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Helpful?
Thank GwenCOxford
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear GwenCOxford Thank you so much for reviewing the Protea Hotel by Marriott Knysna Quays. We sincerely appreciate the kind words and we are very pleased that you enjoyed your stay with us. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please do not hesitate to contact me personally for any...

Beaconsfield, United Kingdom
Reviewed 19 January 2017 via mobile

Great position on lagoon waterside by yacht marina Functional modern hotel Little atmosphere and very boring bar Lots of restaurants nearby Very touristy and not a priority if you are driving the garden route Go to East Head cafe for breakfast

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Helpful?
Thank peter s
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear peter s Thank you for your honest review regarding your recent stay with us at Protea Hotel by Marriott Knysna Quays. GUEST feedback is imperative for us to determine whether we are meeting and exceeding GUEST expectations. Your comments are therefore highly valued and we thank you for taking the time. Kind Regards Paul Fielder General Manager

UK
Reviewed 17 January 2017

A modern well designed hotel in a key position overlooking Knysna Quays. Good sized rooms with two large beds, flat screen TV and all the usual stuff one expects from a chain hotel. The hotel restaurant only does breakfast but there are plenty of places to eat nearby. Just as well as the breakfast service is awful and the staff...

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Helpful?
1Thank Charles_Orleans
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Charles_Orleans Thank you for taking the time to complete this online review. Thank you for your comments and concerns as we highly value all GUEST feedback. Please be assured that your comments have been shared with the Restaurant TEAM in order to ensure the high level of service for which Protea Hotels by Marriott are famous for will be...

Pretoria, South Africa
Reviewed 17 January 2017

Great location in the Waterfront. Room was neat and clean with King size bed and decently sized. Bathroom was modern and a good size. Very happy. Only disappointment is that we had to pay for parking on the hotel premises not cool...

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Helpful?
Thank Chris_Strauss
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Chris_Strauss Thank you for your valued feedback regarding your recent stay with us at Protea Hotel by Marriott Knysna Quays. We are delighted to hear that you had a great stay with us. We trust that you enjoyed the rest of your travels. Kind Regards Paul Fielder General Manager

Cape Town, South Africa
Reviewed 12 January 2017

Great location, breakfast was superb. Pool area is great Internet station was a nice surprise, free WiFi Easy walk to eating places and Theesen island. Noisy at times though. Plumbing in bathroom needs attention.

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Helpful?
Thank BeBoldCT
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear BeBoldCT Thank you for this online review regarding your recent stay with us. We are delighted to receive your positive comments as well as pointing out your areas of concern. Thank you for mentioning the plumbing, we have looked into it already. We trust you enjoyed the rest of your travels. Kind Regards Paul Fielder General Manager

Upton Grey, United Kingdom
Reviewed 10 January 2017 via mobile

I guess it was inevitable that charming and pretty Knysna would suffer from such hotels.This caters for coach loads of tourists. Modern, light , airy--all that but even the location on the waterfront marina doesn't lift this from the ordinary. Staff a bit unwelcoming. Little or no atmosphere. Food not sampled as there are restaurants close by. Stay in a...

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Helpful?
1Thank Telthebiker
GeneralManagerKnysna, General Manager at Protea Hotel by Marriott Knysna Quays, responded to this review

Dear Telthebiker Thank you for taking the time to write an online review regarding your recent stay with us at Protea Hotel by Marriott Knysna Quays. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Your interest and concern are much appreciated. Sincerely, Paul...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
One of the best hotel locations in South Africa, the Protea Hotel by Marriott Knysna Quays enjoys a spectacular perspective of the popular coastal town of Knysna. The hotel is nestled in the heart of the Garden Route and offers you a unique GUEST experience with premium accommodation accentuated with scenic beauty and natural surrounds. Renowned as the perfect holiday destination, the Protea Hotel Knysna Quays is set on the Knysna Quays Waterfront with the lagoon at your doorstep. This stylish property is suited to both leisure and business travellers alike with sheer comfort assured. Make the most of the wide array of choice facilities at Protea Hotel Knysna Quays, including a breakfast restaurant, a heated outdoor swimming pool, free internet service, conference facilities and a wellness therapist for rejuvenating massages and aromatherapy treatments. A unique dining experience is promised for every meal with four restaurants available on the Knysna Quays Waterfront where guests can sign the meal charges to their room account and settle the charge upon departure. ... more   less 

Additional Information about Protea Hotel by Marriott Knysna Quays

Address: Waterfront Drive, Knysna 6571, South Africa
Region: South Africa > Western Cape > Knysna
Price Range: $155 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Protea Hotel by Marriott Knysna Quays 3.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Protea Hotel Knysna Quays
Hotel Style:
#5 Business Hotel in Knysna
#11 Family Hotel in Knysna
#15 Romantic Hotel in Knysna
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Knysna Quays staff and other travellers.
7 questions
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Sandton, South Africa
2 months ago
Great Missenden, United Kingdom
9 months ago
Berwick-upon-Tweed, United Kingdom

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Questions? Get answers from Protea Hotel by Marriott Knysna Quays staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room over viewing the quayl”
 of 5 bubbles chrisjhirst, 13 Feb 2017 | Read review
“Oversee pool area”
 of 5 bubbles 571AlanC571, 4 Feb 2017 | Read review
“Ask for room with a balcony.”
 of 5 bubbles SvB-CvB, 1 Feb 2017 | Read review
“2nd floor marina view”
 of 5 bubbles U1103LValana, 1 Feb 2017 | Read review
“Book a Lagoon bedroom but I would avoid being above the swimming pool which hums at night.”
 of 5 bubbles 3645Goldie, 29 Jan 2017 | Read review
5 of 5