________________________________________ Marcan Resort Hotel Oludeniz I am not somebody who writes many reviews. Normally if something is good, I will just tell my friends and relatives that I enjoyed it or didn’t. I don’t normally bother writing my experiences down on a review site. Unfortunately, I feel so strongly about this I have to write this review. It may be a long review but I have a lot to say so please stay with me. Contrary to a lot of reviews about how good this hotel is, I feel compelled to tell of my experiences with it. The overall rating of this hotel is far higher that it should be. Anybody staying in this hotel would have a similar experience to us and the ratings lower. I am also not allowed to call out what i would see as untruths. Also, I can only write a review about my experiences between 26 September and 10 October 2022 as this was the period of my stay. Six of us, ages around sixty to sixty-six went out on what we first thought was a good deal, to an all-inclusive hotel. Had I known what we were in for I would have realised that it wasn’t a good deal and wouldn’t have booked it at all. We were staying at the Marcan Resort Hotel in Oludeniz, Turkey. Good points: • The hotel was clean • The hotel looked nice • The scenery was stunning • The cakes were nice Bad points: Hotel • The safety deposit box in the room cost me £42 for two weeks and was not fastened down. I actually picked the safe up with our passports, credit cards and money in it and carried it to reception to ask them to secure it. They just laughed • The snack bar was opened for a short period every day at the same time. The opening times coincided with the pool slide coming on. This was cause of quite a dilemma in the children because they had to choose. The snack bar sold hamburgers and ice cream (not together). Only new people had burgers and nine out of ten ended in the nearest bin. The ice cream would have been nice but for the ice sprinkles mixed in it, which indicated that it had partially de-frosted at some point • One of the workers in the hotel was a bit of a vagrant. He appeared to be drunk a lot of the time. One evening he broke a glass by the children’s pool and we reported this. It was not cleaned up until well after the pool opened next day If you read on you will see why I don’t think he got his drinks from the hotel bar • The hotel brochure advertises free Wi-Fi. This is correct but it is time restricted. It cannot be used before 10am and goes off in the evening. • The evening entertainment consisted of a quiz in the dark by the pool once a week. • The day entertainment was a game of water polo every two weeks. Bar, pool Area • The drinks were watered down apart from the vinegar tasting wine which we wished was. This is the first AI hotel I have ever stayed at that people bought drinks in from outside the hotel to drink around the pool (day and night). The bar shut at 11pm which we were all grateful for. • During the time we were there, we saw no pool cleaning carried out There was a water gully around the pool with a grating on it. I noticed that under the grating was horrendously filth and smelled badly. • There was a lot of cracked and broken tiles around the pool area. One of our party cut her foot quite badly. • The bar staff had a habit of finishing the conversation that they were having with other members of staff before turning and serving customers. On one occasion it was for a number of minutes. Yes, he knew I was there. • The drinks were served in dirty glasses, covered in scratches, different flavors of lipstick and in some cases with some sort of unknown hard green/grey scum in the bottom. The best of the drink was their equivalent of watered-down Brandy. As people got to realise this it got used up faster than all the other drinks. The bar servers then started to hide it under the counter, probably for the biggest tippers. We know this because one of our party saw it being served to a man at the bar and when she asked for it was told that they had run out. When she started kicking up a fuss, the barman that was working with him said something to him in Turkish and then he served it to her but wouldn’t do it again. • The bar shuts at 11pm on the dot, unless you are willing to pay for the “special” drinks, which I did not try. Restaurant • The hot food was cold • The coffee is obtained from a machine which kept breaking. Out of our party of six, there was five cases of diarrhea ranging from mild to really bad. While we were there, we heard reports of plenty of other cases as well • There were a lot of flies in the restaurant. I don’t know how they can reduce their numbers, but I didn’t see attempts to do this • The food (except the cakes) was boring and didn’t taste very nice. Some guests did say “I can always find something to eat”. Looking for something I can eat is not what I want to do in a four star hotel! Room • As my wife and I both have mobility issues, I asked for a ground floor room. Big mistake! The one we were given was a dungeon. It exited, via our balcony, under the roof of the foyer. It was very dark during the day. Unfortunately, this changed at night. Under the foyer was lit by very bright bulbs which were turned on in the evening and stayed on all night. The curtains wouldn’t block out the light. We slept in it for two weeks! It was like sleeping on the centre spot of the pitch at Old Trafford with the flood lights on! • The shower was cold most of the time. In fact, I had only one luke warm shower in the whole two weeks. • There is a fridge in every room. Unfortunately, a few of them didn’t work including ours. The toilet in our bathroom did not stop running after it was flushed.in order to stop it you had to wait until it was full and then “dab” the button. Sometimes it would stop. As I have to get up on frequent occasions in the night (because of my advancing years) to use it this proved very inconvenient (not a pun) and if I forgot it kept us awake. • The smell in the rooms was awful. It was a bad sewerage smell. Fortunately, as a retired plumber I knew how to deal with it. It was caused by small gulley’s in all the bathroom floors which were only used in emergencies. The water in the traps evaporated over time when not used causing the gasses to leak back into the room. All that needed to be done was to pour a small amount of water into each gulley. If the chamber maids had been instructed to do this in each bathroom, there would have been no need for the people marching around the hotel in the mornings dragging their bags changing rooms. • No food or drink was allowed in the rooms. When the coffee machine broke and I found the drinks to be watered I was glad I smuggled in some beverage making equipment, whisky and snacks. The latter to make up for the food that I didn’t eat in the restaurant. Town • The hole in the pavement just outside the hotel caught my sister-in-law, who went down like a bag of spuds (not a small lady) and caused a lot of cuts and bruises. I realise that the hotel is not responsible for this but we were not warned about it either. Telling the guests could have saved accidents. • The road sign (at head height) in a dark area a little bit further down the road did for me. I know that I wasn’t the first as it was battered where all the heads had hit it. • The music from the various bars and clubs screamed and deafened you as they competed with each other. I know some of the youngsters like it but not everyone. • To make up for the watered-down drinks (or I should say slightly flavored water) I decided to take a walk to the local supermarket. I normally get my alcohol from one of the big local supermarkets near where I live. I must say I was shocked at the prices! A bottle of whisky should not cost twice the amount of the stuff at home. I know the pound was at a low when we were there but a small whisky on a local bar should not cost the equivalent of £7. I must add though, outside this particular town, the prices were better. • Whilst walking along the beach front a spare set of eyes in the top of the head would come in handy as this is where all the paragliders land and they need to be dodged Whilst we were there one lady did not get the opportunity to dodge as she was sitting, eating in a restaurant when one came through the roof to land on her! To sum up: I felt that this was a very poor hotel. The staff didn’t seem to care. Oludeniz is a very expensive town to stay in. I have been to Turkey a few times now. The things that have attracted me there are the weather the food and its was always good value. The only thing left now is the weather and I can go to Spain which is half the flight time and the people are nicer. Will not be going again!…
This was our 3rd time to olu deniz. 1st time at marcan, we never had any problems or complaints, we stayed for 2 weeks in late september the weather was up to 38degrees. Our room was spotless and cleaners were there every day, towels changed every 3rd day. The food was fine yes it was repetitive but expect that anywhere, even at home would have same week to week so cant fault it. Half an hour per day for icecream was a bit short, i think that should be available at meal time. Entertainment was non existent although we went out a walk most nights and visited a few bars for a couple of drinks. The hotel is very well situated to walk to the strip, shops beach. At night very quiet never disturbed by noise, close to the mosque yet never heard it. We will return as we loved it.
Just got back on Monday. Room was nice and there the good comments stop. Food and drinks were appalling. a lot of food looked like they had been regurgitated. Luke warm at best. Had to buy our own cups as there were not enough and some people were drinking their coffee out of a glass and which were not clean. The ice creams were no longer available on the last week neither was the outside grill which was minimalistic. No entertainment. Watered down lager only local vodka and brandy again watered down wine was dreadful needless to say we went and bought our own from the supermarket which we hadn't budget for. Have to say most of the staff were friendly. That aside this hotel could be so much better.
Was impressed with the hotel on arrival in a great location away from the bars nice and quite. Staff friendly and fun and good fun. pool and set up was good and the room was really modern and clean. Drinks All they offered was beer vodka and gin which were all watered down Red and white wine and Raki The rest you had to pay for and after 11 you had to pay for all Food - was ok but same day in day out Entertainment- There wasn’t any apart from a table tennis n snooker table Due to watering drinks down won’t be going again
Very happy holiday at the marcan resort i have been comeing here for the last 9 years very nice clean hotel friendly staff and good food looking forward to comeing back next year, great location for beach shopping and relaxing
This is by far the worst hotel we have ever stayed in. The food was atrocious. The hot food was cold after about 10 minutes as the food warmers were not being turned on. The only thing that was hot was the soup. All the other guests were moaning about about the food. The staff didn't seem to care about anything . We saw other guests refusing to stay at the hotel after a couple of days and then get transferred into alternate accommodation. The snack bar that opens after the main food service we saw them take out trays of cold chips that had been left out to get cold in the main restaurant and reheat them on the same hotplate they were cooking the burgers on . The all inclusive ice cream bar only opened between 1530 til 1600 . The pool side bar uses the smallest glasses in Turkey and what sort of idiots use glass around a swimming pool. They were being smashed all the time. The had plastic glasses available but were not allowed to use them as ( it used too much ) they said. Even the kids were being given glass to drink out of . They advertise nightly entertainment. In two weeks we were there they had one lady come and do a belly dance . …
Great hotel, uth nice pool area, close to the beach. very nice people working there, helpful and friendly reception crew, polite and helpful bar and restaurant staff. Entertainment guy everywhere working hard. service is great as well as food. if you are on budget but want a decent place with food it's definitely a hotel to consider.
staff were very helpful polite, and wonderful team. Bar staff workin hard. Spacial thanks for Janer hes so great and helpfull. Pool Bar have vodka beer gin turksh raki also wine brendy whiskey. the entertainment CurlyWurly was great always positive. Cant wait turn back again. Thanks for all
Absolutely amazing staff, helpful in whatever way possible, so accommodating and friendly, would definitely return here, amazing value for money, food is amazing, drinks are a tad weak but you get that in any all-inclusive, felt very safe and very welcomed, so close to shops and to the beach. very happy with our stay.
Came here for 2 weeks and the staff were very helpful and polite, the entertainment was great Food was sometimes a bit repetitive but nothing to worry much about. Always kept clean up to high standards