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Sheraton Buenos Aires Hotel & Convention Center

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Sheraton Buenos Aires Hotel & Convention Center
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1,721 Reviews from our TripAdvisor Community

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Showing 636: English reviews
Frankfurt, Germany
Reviewed 4 days ago NEWvia mobile

Decent business hotel with central location. The rooms are good sized, but have passed their best years and especially the bathrooms need renovation. Also, no coffee/ water boiler or shoe shine sponge in the room. Service and breakfast were okay, but overall too expensive for the aged room.

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Helpful?
Thank nweingaertner
Dallas, Texas
Reviewed 4 days ago NEW

Needs a facelift. My room had worn carpets. Bed was clean and comfortable. The employees provide good service. Location is central and accessible to most of the city. The desk chair was broken, but I alerted a nearby housekeeper and she immediately brought another. Decent breakfast in the Executive Lounge. Lobby bar and public areas are OK. Overall, not what...

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Helpful?
Thank DFWSteve
Espoo, Finland
Reviewed 1 week ago

nice Sheraton in Buenos Aires, location adequate. lobby bar with ecellent Sheraton Burger, but ... for my the other Sheraton in BA offers better service and suerior location (but it was full - for good reason? ). as I was arriving late from airport and hugry like a wolf, I wanted to ahve a snack in the lobby bar. opted...

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Helpful?
Thank none006
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear none006, Thanks very much for shearing your experience with us. We really appreciate your comments; all the feedback we can get from our guests help us to improve our services. We hope to see you in a near future.

London
Reviewed 1 week ago

I stayed at Sheraton Buenos Aires Hotel next to the conference centre. After a long haul trip from London I arrived in Buenos Aires mid-day but the room was not ready. This was despite my host requesting an early check-in. Room was not comfortable, with a tired look due to poor quality, cheap furniture in the room. For a Sheraton...

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Helpful?
Thank Saman_W
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for taking the time Saman_W. We base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. We deeply apologize that your last stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and the quality they should have. We...

São Paulo, São Paulo, Brazil
Reviewed 1 week ago via mobile

It was the first time I saw people having to wait to sit for breakfast. So that would be the main point of improvement needed. The place is also far from the lobby, which is inconvenient. The rooms are fine, but would expect more from Sheraton - quite outdated and simple for the price. The lobby and overall building is...

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Helpful?
Thank Luzia L
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Luzia L, First of all I would like to thank you for choosing our hotel for your last stay in Buenos Aires, also we would like to take this opportunity to thank you for taking part of your valuable time in letting us know your comments about the service issues you met during your last stay at the Sheraton...

Reviewed 1 week ago via mobile

Stayed here during my trip to BA. I was upgrade to Junior Suite, which had an amazing view of ferry terminal and river. Front desk staff were very helpful. Lounge and breakfast buffet were great. Lobby looks good, however rooms needs renovation. Overall will recommend.

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Helpful?
Thank KSeven T
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear KSeven T, Thanks very much for shearing your experience with us. We are very glad to know that you have enjoyed our services and you have had a wonderful stay. We hope to see you soon.

Sao Paulo, SP
Reviewed 1 week ago

Good convention center and lobby personnel. But there are some issues to be solved: - room conditions - tobacco odor in the corridor - food. Location is awesome and parking is not so expensive. It could be better....

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Helpful?
Thank Michael P
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear Michael P, Thanks very much for shearing your experience with us. We really appreciate your comments; it is our objective to work on them in order to continue improving our services. Thank you again for your valuable feedback and I do hope to be able to welcome you back to our hotel.

Edmonton, Canada
Reviewed 3 weeks ago

I checked in to the Sheraton Hotel & Convention Center on November 6th, 2016 until November 11, 2016. Upon check in at the Club Level we were advise to check in at the main level which was nice. We had a room that was not renovated but OK, the A/C was very loud and the entrance to the washroom was...

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1Thank John-Josee2016
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Dear John-Josee2016 thank you very much for your feedback. We were delighted to hear that you had a wonderful stay with us at Park Tower. It was nice to hear that you have enjoyed all our facilities. Otherwise I will share your comments about the service and rooms condition with our management, all the feedback we can get from our...

Sao Paulo, SP
Reviewed 3 weeks ago

This hotel is very impressive at the first step in due to the great location and stunning lob / reception. It is giant with a small mall, lobby bar and so on. Huge and nice reception with modern decoration. But wait until get to your room, it is awful to expect a Sheraton standard room and to get a very...

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Helpful?
Thank FELIPE V
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for taking the time FELIPE V. we base our training and investments upon guest’s comments like yours. Therefore we treasure this information very much. We deeply apologize that your last stay with us was not as comfortable as should be. We did not meet your expectations regarding the room conditions and the quality they should have....

Guadalajara Metropolitan Area, Mexico
Reviewed 3 weeks ago

It is the second time I stay here, the location is great near to everything by walking, or the train, and the personal is very nice. The room is good enough, comfortable bed and nice space. I got view to the river and it was very nice. If you get breakfast included it is very good as well, including hot...

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Helpful?
Thank Almis T
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you very much for your feedback. We were delighted to hear that you had a wonderful stay with us at Sheraton. It was nice to hear that you have enjoyed all our facilities. Otherwise I will share your comments about the bar with our Food&Beverage manager, all the feedback we can get from our guests help us to improve...

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Staying in Retiro

Neighbourhood Profile
Retiro
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighbourhood is never truly at rest. One minute you are walking down a street dotted with ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Buenos Aires Hotel & Convention Center

Address: Calle San Martin 1225 1275, Buenos Aires C1104AKC, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Retiro
Price Range: $213 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Buenos Aires Hotel & Convention Center 4.5*
Number of rooms: 742
Reservation Options:
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Also Known As:
Sheraton Buenos Aires Hotel Buenos Aires
Sheraton Buenos Aires Hotel And Convention Center
Buenos Aires Sheraton
Hotel Style:
#29 Spa Hotel in Buenos Aires
#63 Family Hotel in Buenos Aires
#70 Luxury Hotel in Buenos Aires
#94 Romantic Hotel in Buenos Aires
#96 Business Hotel in Buenos Aires
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Buenos Aires Hotel & Convention Center staff and other travellers.
9 questions
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Denver, Colorado
over a year ago
Sparks, Nevada

See all questions (9)

Questions? Get answers from Sheraton Buenos Aires Hotel & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms 2120 and 2119. They are immediately under the Executive Lounge on the 22nd floor. Noisy.”
 of 5 bubbles DFWSteve, 6 Dec 2016 | Read review
“If you need early check-in make sure the booking staff do understand and note down your request.”
 of 5 bubbles Saman_W, 1 Dec 2016 | Read review
“Ask for a non smoking floor”
 of 5 bubbles X8515BCmichaelp, 28 Nov 2016 | Read review
“Ask for Club Lounge level renovated rooms and city view with the clock.”
 of 5 bubbles John-Josee2016, 18 Nov 2016 | Read review
“Ask for renovated room - Stay away from the old rooms!”
 of 5 bubbles FelipeVicari, 17 Nov 2016 | Read review
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