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Checked in yesterday and after a fairly long process to get checked in, I finally arrived to my room and I must say I was surprised how worn down the room and furniture was (see picture as an example). Furthermore, the noise from the traffic...More
Thank Andreas L
Response from Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention CenterResponded 10 March 2018
Dear Andreas L, we are very sorry to hear about your experience in our hotel. Your feedback is very important for us in order to continue improving our services. I have addressed your comments and concerns in your profile and I have shared your review...More
I was last here about 9 months ago and wrote a favourable review but I am afraid it has gone downhill. Two major concerns were the wifi, which kept dropping out incredibly frequently, and the check in procedures . Most European flights arrive in the...More
Response from Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention CenterResponded 8 March 2018
Dear idandb, I reviewed your comments regarding your stay with us at the Sheraton Buenos Aires. We do take all comments seriously and appreciate all the feedback we can get. I do apologize for the check in experience and the WIFI. I have addressed your...More
Despite being part of the Sheraton chain, this hotel is subpar compared to the vast majority of hotels in this chain worldwide. Arriving late morning after an overnight flight, I was told to wait until 15:00 to check in. When I returned at 15:15, I...More
Thank David H
Response from Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention CenterResponded 6 March 2018
Thank you for taking the time to share your recent experience at the Sheraton Buenos Aires Hotel & Convention Center with us.
I am very sorry to hear about your check in experience. With aspiration to always exceed guest expectations, we have unfortunately fallen short...More
I’ve stayed at a number of Sheratons over the years. This one is “meh” at best. The shower had more water coming out of the faucet than the head. The solar chargers our front for cell phones is great but they don’t work. For the...More
Response from Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention CenterResponded 3 March 2018
Dear ThereBeBears, thank you for taking the time to share your thoughts regarding this issues. We appreciate you bringing it to our attention. We will share your message appropriately with the departments involved. Our Management team is working in remodeling projects.
On the other hand,...More
Sheraton BA reminds of what happens when you don't change with time. The rooms are very basic with only one plug point. The lighting in the room is pretty mediocre making the room look pretty dull. Basic amenities like an iron and ironing board are...More
Thank Praveen K
Response from Yanina C, Gerente at Sheraton Buenos Aires Hotel & Convention CenterResponded 2 March 2018
Dear Praveen K, I totally understand your disappointment about your stay with us. I assure you that our Management team is working in remodeling projects. I have documented your comments and we will review the details to ensure your concerns are addressed. This documentation serves...More
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighbourhood is never truly at rest. One minute you are walking down a street dotted with
ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.