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Sheraton Buenos Aires Hotel & Convention Center

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1,817 Reviews from our TripAdvisor Community

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Showing 667: English reviews
Bottmingen, Switzerland
Reviewed 6 August 2013

from this experience is more politcal than just writing a bad review. Do or can multinational companies invest in their assets in Argentina at all? I have my doubts. During my 2 nights stay I changed the room 4 times. In the first the key didn't work. In the second the door didn't properly close and the Internet didn't work....

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Helpful?
Thank DMS1995
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

First of all I would like to thank you for choosing our hotel for your last stay in Buenos Aires, also we would like to take this opportunity to thank you for taking part of your valuable time in letting us know your comments about the service issues you met during your last stay at the Sheraton Buenos Aires Hotel...

Tampa, Florida
Reviewed 4 August 2013

The hotel is located near Avenue Florida. Great shopping, food and entertainment. The staff was extremely helpful and my lack of Spanish was not a problem. The room was very clean, the sauna and pool were a bonus. Several restaurants inside the hotel to chose from ( if you are too tired to go out after a long flight.) It...

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Helpful?
Thank marni m
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

We read your review and are very happy to know you enjoyed your time at the Sheraton Buenos Aires and we hope to see you again very soon for your next stay in Buenos Aires!

London, United Kingdom
Reviewed 4 August 2013

This hotel is in an awful location. It sits on an island surrounded by busy roads. All you can hear is traffic. When the traffic stops you then hear the noise from the train station opposite. Honking cars and hooting trains all day long. There is no escape on either side of the hotel. The rooms are basic and dated....

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Helpful?
Thank Tony R
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you for your feedback and taking the time to post your comments, it is our objective to work on them in order to continue improving our services. Constructive support from our guests is extremely important for us when trying to improve our quality and take measures in those areas which so require.

Tijuana
Reviewed 1 August 2013

The hotel is like any other large hotel in a large city. Its location is central, but one still has to walk 2-3 blocks to be in a commercial area. Charging US$15 per day for Internet that is choppy and slow is an insult. "Free" Internet in the lobby is also slow and timed (30 min - 2 h) Service...

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Helpful?
Thank blaueskaefer
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

I reviewed your comments regarding your stay with us at the Sheraton Buenos Aires. We do take all comments seriously and appreciate all the feedback we can get. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments because we are...

Sao Paulo, SP
Reviewed 29 July 2013

I stayed 3 nights at Sheraton and this one is a point out of the curve. Historically Sheraton services are always good and friendly but in my last stay in Buenos Ayres the front desk attendees were rude and didn't show any care about the customers. In the restaurant during lunch or dinner waiters didn't were taking too long to...

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Helpful?
Thank Marcos_Basso
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

First of all I would like to thank you for choosing our hotel for your last stay in Buenos Aires, also we would like to take this opportunity to thank you for taking part of your valuable time in letting us know your comments about the service issues you met during your last stay at the Sheraton Buenos Aires Hotel...

Reviewed 23 July 2013

Room and toilet are not properly clean and curtains should be properly fitted to offer a full blackout while sleeping. Broken shower and inoperative AC Guest services takes ages to respond to customer's request even during the night. Staff does not appreciate DND sign when customers are sleeping. Friendly staff at check in

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Helpful?
Thank Talal H
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

We would like to take this opportunity to thank you for taking part of your valuable time in letting us know your comments about the issues you met during your last stay at the Sheraton Buenos Aires, constructive support from our guests is extremely important to us, and help us to work on our weaknesses.

Westminster, CO
Reviewed 18 July 2013

I have stayed at this hotel several times. First off, its location is ideal to my business. Always a plus. The hotel is near the waterfront, presidential palace, and other nice areas. Lobby is very welcoming and accommodating. I've repeatedly had an excellent check in experience. I found the bar to be welcoming and a nice place to relax. Rooms...

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Helpful?
Thank valor155
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

We were delighted to hear that you had a wonderful stay with us at Sheraton. It was nice to hear that you have enjoyed all our facilities. Thank you so much for staying with us and we hope to see you in a near future.

Reviewed 11 July 2013

This place is tired and shows it. Staff are not attentive and service erratic at best. Shower leaked and room a touch shabby but the bed was comfortable. I asked for a room without a connecting door and am told it was but then find the dreaded extra door when I go in.... Slightly surprised that Sheraton have not controlled...

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Helpful?
Thank johnsuggestions
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thank you for your feedback and taking the time to post your comments. We really appreciate them; it is our objective to work on them in order to continue improving our services.

Bogota
Reviewed 7 July 2013 via mobile

Have been staying there for a month . Location is great for business. Rooms are ok beds pretty comfortable and though huge building it is pretty calm all week long. Breakfast is retry standard. Make sure gym is included in your price all they'll charge it as an additional health club fee.

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Helpful?
Thank CEBV
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

Thanks very much for all of your comments. We really appreciate them. We hope to have you with us again.

London, United Kingdom
Reviewed 6 July 2013

What made me give this hotel a good rating was their excellent attention to guest services. I had a problem with wifi reception and within minutes of reporting the problem, a member of staff came to me room and resolved the issue. I asked for an iron and ironing board and again these arrived within minutes of my request being...

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Helpful?
Thank Seb322
Yanina C, Manager at Sheraton Buenos Aires Hotel & Convention Center, responded to this review

We were delighted to hear that you had a wonderful stay with us at Sheraton. It was nice to hear that you have enjoyed all our facilities. Thank you so much for staying with us and we hope to see you in a near future.

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Staying in Retiro

Neighbourhood Profile
Retiro
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighbourhood is never truly at rest. One minute you are walking down a street dotted with ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Buenos Aires Hotel & Convention Center

Address: Calle San Martin 1225 1275, Buenos Aires C1104AKC, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Retiro
Price Range: $199 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Buenos Aires Hotel & Convention Center 4.5*
Number of rooms: 742
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Also Known As:
Sheraton Buenos Aires Hotel And Convention Center
Sheraton Buenos Aires Hotel Buenos Aires
Buenos Aires Sheraton
Hotel Style:
#32 Spa Hotel in Buenos Aires
#63 Family Hotel in Buenos Aires
#73 Luxury Hotel in Buenos Aires
#94 Romantic Hotel in Buenos Aires
#95 Business Hotel in Buenos Aires
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Buenos Aires Hotel & Convention Center staff and other travellers.
12 questions
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Denver, Colorado
over a year ago
over a year ago
Sparks, Nevada

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Questions? Get answers from Sheraton Buenos Aires Hotel & Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a gorgeous room, slept peacefully. didn't notice outside. Spent litlle time in room!”
 of 5 bubbles Tracey528, 19 Mar 2017 | Read review
“We enjoyed the view of the park - higher floors may have better views of the water as well.”
 of 5 bubbles 451jeanned, 2 Feb 2017 | Read review
“Excellent access to elevators - room had beautiful view”
 of 5 bubbles marilynkamburis, 29 Jan 2017 | Read review
“Upper floors are quiet. Ask view to La Plata”
 of 5 bubbles danielapV7933LK, 28 Jan 2017 | Read review
“Ask them...I prefer my view to the River!”
 of 5 bubbles Y3350LYjosem, 3 Jan 2017 | Read review
5 of 5