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Emperador Hotel Buenos Aires

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Emperador Hotel Buenos Aires
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1,030 Reviews from our TripAdvisor Community

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Showing 398: English reviews
Darwin
Reviewed 18 March 2013

This hotel has the appearance of a 4 star hotel but with zero star service. We have never before experienced such indifference and total lack of service by reception staff. We were lied to by a Natalia about when our luggage (which had been left in the left luggage room because we arrived before our room was ready) would be...

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Helpful?
Thank Tropiglo
JorgeMarginet, e-Commerce Manager at Emperador Hotel Buenos Aires, responded to this review

Dear Guest, Thank you for your comments about your stay at Emperador Hotel Buenos Aires. We always do appreciate to receive feedback from our clients as it helps to continuously improve our service and quality standards. We apologize if you had a bad experience on your recent stay. We take your feedback seriously to discuss with our team in order...

Charlotte, North Carolina
Reviewed 15 March 2013

We stayed four nights in this hotel, which was well located near restaurants, a mall and a bank. The hotel is supposed to be a 5 star hotel, and does have a very nice breakfast room overlooking a garden, but we found the service to be a little slow and indifferent. - Robert

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Helpful?
Thank Musicrack
JorgeMarginet, e-Commerce Manager at Emperador Hotel Buenos Aires, responded to this review

Dear Guest, Thank you for your comments about your stay at Emperador Hotel Buenos Aires. We read with great pleasure that you enjoyed your stay with us. We always do appreciate to receive feedback from our clients as it helps to continuously improve our service and quality standards. All of our hotel department were really so proud to hear what...

London
Reviewed 13 March 2013

Nothing special. Has a business hotel feel to it. Nice location. Arrived early, at 12pm with a small child after 14 hours flight. The staff was quite indifferent to our pleads to give us room earlier but they eventually found us room when the child kicked the fuss because he was so tired. Definitely not the service one would expect...

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Helpful?
Thank DanieleLondon
JorgeMarginet, e-Commerce Manager at Emperador Hotel Buenos Aires, responded to this review

Dear Guest, Thank you for your comments about your stay at Emperador Hotel Buenos Aires. We always do appreciate to receive feedback from our clients as it helps to continuously improve our service and quality standards. We apologize if you had a bad experience on your recent stay. We take your feedback seriously to discuss with our team in order...

Pompano Beach, Florida
Reviewed 6 March 2013

I was advised by the hotel staff that this was a 5 star hotel. It is not. I wrote several emails to them they never responded. Staff provided inaccurate information while staying at hotel. I stayed two different times within 2 weeks. I found different items in my room each time. No consistency here. I read some reviews that indicated...

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Helpful?
Thank CaptainKyle
JorgeMarginet, e-Commerce Manager at Emperador Hotel Buenos Aires, responded to this review

Dear Guest, Thank you for your comments about your stay at Emperador Hotel Buenos Aires. We always do appreciate to receive feedback from our clients as it helps to continuously improve our service and quality standards. We apologize if you had a bad experience on your recent stay. We take your feedback seriously to discuss with our team in order...

Sao Paulo, SP
Reviewed 20 February 2013

I come very frequently to Emperador. Location is good (not walking distance to Puerto Madero), rooms and outside garden are beautiful, but are becoming old. Some floors smell cigars so be careful to ask for a non - smoking area. Breakfast is average. The advantage is that you have good restaurants nearby. Internet is not free and very expensive, so...

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Helpful?
Thank Marcelo_Scarcelli
JorgeMarginet, e-Commerce Manager at Emperador Hotel Buenos Aires, responded to this review

Dear Guest, Thank you for your comments about your stay at Emperador Hotel Buenos Aires. We always do appreciate to receive feedback from our clients as it helps to continuously improve our service and quality standards. We are happy you liked our good location as well as our beautiful rooms. In regards about your comments I´m glad to inform you...

Stevenage, UK
Reviewed 18 February 2013

Recently stayed before and after a trip to Antarctica. Great service, central and safe location, good food and comfortable well appointed rooms. The front desk staff were friendly and helpful especially when we were delayed and needed help. We would definitely return. The cold beer was especially good at the end of a long trip.

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Helpful?
Thank JandB39
JorgeMarginet, e-Commerce Manager at Emperador Hotel Buenos Aires, responded to this review

Dear Guest, Thank you for your comments about your stay at Emperador Hotel Buenos Aires. We read with great pleasure that you enjoyed your stay with us. We always do appreciate to receive feedback from our clients as it helps to continuously improve our service and quality standards. We are happy you liked our great service as well as our...

Miami, Florida
Reviewed 13 February 2013

The rooms are very nice, the bathroom is superb, the gym is very good and the breakfast is fantastic. However if you are unlucky and there is group check in/out before you, relax and try to enjoy the waiting...can be long. The localization is a little away from the main tourist attractions and restaurants.

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Helpful?
Thank william w
JorgeMarginet, e-Commerce Manager at Emperador Hotel Buenos Aires, responded to this review

Dear Guest, Thank you for your comments about your stay at Emperador Hotel Buenos Aires. We always do appreciate to receive feedback from our clients as it helps to continuously improve our service and quality standards. We are happy you liked our breakfast service as well as our nice and large rooms. In regards about the check in/out process rest...

england
Reviewed 6 February 2013

I recently stayed at this hotel for a total of 3 nights while en route to a holiday. It was booked by the tour operator as part of a package.The staff were generally attentive and helpful to us. Unlike other reviewers I didn't use internet/wifi or pool & gym so no comment. I wasn't offered a welcome drink of any...

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Helpful?
Thank olivek07
JorgeMarginet, e-Commerce Manager at Emperador Hotel Buenos Aires, responded to this review

Dear Guest, Thank you for your comments about your stay at Emperador Hotel Buenos Aires. We read with great pleasure that you enjoyed your stay with us. We always do appreciate to receive feedback from our clients as it helps to continuously improve our service and quality standards. We are happy you liked our spaceous and confortable rooms as well...

Little Rock, Arkansas
Reviewed 27 January 2013

Stayed at this hotel before and after a trip to the Antartic. I was very pleased with the location, not far from several nice dining options and a mall if interested in shopping. Check in was smooth and my room was clean and fresh. Well stocked minibar with the usual high prices. Very nice bathroom with separate tub/shower. The breakfast...

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Helpful?
Thank whippetguy
JorgeMarginet, e-Commerce Manager at Emperador Hotel Buenos Aires, responded to this review

Dear Guest, Thank you for your comments about your stay at Emperador Hotel Buenos Aires. We read with great pleasure that you enjoyed your stay with us. We always do appreciate to receive feedback from our clients as it helps to continuously improve our service and quality standards. We are happy you liked our spaceous rooms as well as our...

Reviewed 24 January 2013

Nice bldg, atrocious service. Internet is us18 per day, and does not work anyway. Pool? Sure, but its not open. Gym? Same. "Would you like a free welcome drink at the bar?" Sure you would, so you walk to the bar. "But no cocktails, just beer and wine," says the waiter. Okay, I'll have a Stella. "No just local beer."...

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Helpful?
3Thank wbneel
JorgeMarginet, e-Commerce Manager at Emperador Hotel Buenos Aires, responded to this review

Dear Guest, Thank you for your comments about your stay at Emperador Hotel Buenos Aires. We always do appreciate to receive feedback from our clients as it helps to continuously improve our service and quality standards. In regards about your comments we are truly sorry you didn’t have an enjoyable experience. Rest assure that we will take all the necessary...

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Staying in Retiro

Neighbourhood Profile
Retiro
Exquisite palaces and luxurious apartment buildings combine with art galleries and exclusive boutiques to make Retiro the perfect spot for those who enjoy sophistication. However, the non-stop foot traffic to and from Retiro train and bus terminals, accompanied by the myriad of trucks leaving and arriving at the port, mean this neighbourhood is never truly at rest. One minute you are walking down a street dotted with ornate mansions and luxurious shop windows and the next you find yourself surrounded by a sea of people racing to catch their train or bus. It is this juxtaposition of never-ending comings and goings and quiet, elegant luxury that defines Retiro, as well as Buenos Aires, a city where sharp contrasts are all around.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Emperador Hotel Buenos Aires is located on the Avenida del Libertador, only a few steps away from the renowned Avenida 9 de Julio, close to the art galleries and museums district, a top restaurant area, shopping malls, and in the elegant neighborhood of Recoleta with easy access to Puerto Madero Harbor.An excellent choice of hotels in Buenos Aires, Argentina, Emperador Hotel Buenos Aires offers a strategic location convenient for business and leisure travelers and offering excellent standards of service, accommodations and amenities.Our Buenos Aires, Argentina hotel is a perfect choice for meetings, conventions, social events, and weddings ... more   less 

Additional Information about Emperador Hotel Buenos Aires

Address: Avenida del Libertador 420, Buenos Aires C1001ABR, Argentina
Region: Argentina > Capital Federal District > Buenos Aires > Retiro
Price Range: $224 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Emperador Hotel Buenos Aires 4.5*
Number of rooms: 265
Reservation Options:
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Also Known As:
Emperador Buenos Aires
Buenos Aires Emperador Hotel
Hotel Style:
#20 Business Hotel in Buenos Aires
#35 Luxury Hotel in Buenos Aires
#50 Romantic Hotel in Buenos Aires
#52 Family Hotel in Buenos Aires
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Questions & Answers

Here's what travellers have asked, with answers from Emperador Hotel Buenos Aires staff and other travellers.
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Questions? Get answers from Emperador Hotel Buenos Aires staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The garden view rooms are quieter though even the street-side rooms have thick soundproof windows.”
 of 5 bubbles DariusLA, 10 Mar 2017 | Read review
“Libertador view (You can see the fabulous train station and beyond)”
 of 5 bubbles Paul1640, 9 Mar 2017 | Read review
“Request higher floor rooms to minimize street noise.”
 of 5 bubbles peterk358, 2 Feb 2017 | Read review
“Rooms facing the garden are much quieter.”
 of 5 bubbles matta122, 4 Jan 2017 | Read review
“Ask for a room at the back of the hotel as it is situated on an extremely busy road - 8 or 10 lanes!”
 of 5 bubbles Jan_O_Essex, 27 Dec 2016 | Read review
5 of 5