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BEST WESTERN PLUS Mesa

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#11 of 57 Hotels in Mesa
Certificate of Excellence
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BEST WESTERN PLUS Mesa
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331 Reviews from our TripAdvisor Community

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Showing 323: English reviews
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Ferndale, Washington
Reviewed 3 days ago NEW

Would I stay at that property again no! The front desk was giving out rooms that were already taken by other people. A guy came down and went to his room and somebody was already in there. As I'm standing in the lobby somebody else came in and they were going to give my room to somebody. Glad I was...

Review collected in partnership with Best Western
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Helpful?
Thank kimkrey7
Chris S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

I am so sorry that your experience with us was so miserable. Getting off to a bad start at the front desk doesn't help the overall experience. Slow drains are truly a nuisance, but an easy fix. I was wondering if you had reported that to the front desk your first day so we could get that resolved? Sorry about...

chicago, Armenia
HOTEL’S FAVOURITE REVIEW
Reviewed 6 February 2017

we stayed here while visiting friends and found it to be excellent. Close to highway yet quiet. We stayed on the parking lot side but never heard to much noise. The breakfast had a lot of variety and fresh oranges that could have easily been picked that day.

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Helpful?
Thank Pauline A
About Hotel's Favourite Review
Chris S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

Thank you so much for this really nice review. I have shared it with the staff. We are working so hard to make sure every guest has an exceptional experience every time. I am glad to see we succeeded with you. Please come back next time you are in Mesa.

Palm City, Florida
Reviewed 4 days ago NEW

The hotel was quite nice for the price....the rooms were clean and comfortable, and the staff was very nice! It was also quite quiet at night. The only issue I have is with the breakfast area. It is VERY crowded and just not laid out right....a real hassle just to get up to the food line. I did not see...

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Helpful?
Thank KATHRYN M
Chris S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

I am so glad you had a good stay. We will be addressing the breakfast area next month, I am sorry you had to suffer through the last days of cramped spaces. We appreciate your business and look forward to seeing you again real soon.

Bakersfield, California
Reviewed 4 days ago NEW

My family and I had a wonderful stay! The room was very nice and the front desk person was extremely courteous. The pool was heated and was oh so nice on the body. The hotel is close to different restaurants and shopping. We did some antiquing around the town!

Review collected in partnership with Best Western
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Helpful?
Thank michellepD696IM
Chris S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

Thank you so much for the great review. Social media is so important to getting guests to stay in our hotel and your great review will helps us a lot. We hope to see you again real soon. Happy traveling.

Portland, Oregon
Reviewed 4 days ago NEW

The rooms here are what you would expect at a BW. The service is not. The staff didn't even try to explain their utterly opaque wifi login - they just said bring your device to the front desk. Not a good beginning. Then it wouldn't stay connected and I had to take it back to the desk. Finally talked to...

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Helpful?
Thank Bob N
Chris S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

I am so sorry your were so frustrated with your stay. We did install all new equipment and we doubled our bandwidth to try and resolve all internet issues. We are going to continue to work with our IT company to make sure your experience is not duplicated. I am sorry if I did not follow up on your move....

Reviewed 5 days ago NEW

All was good and as expected and reasonable prices, we would recommend it, the only issue, which can be a big deal during hot Arizona weather, was the pool and hot tub were not real clean, the pool was slightly cloudy and there was sand like grit and debris in the hot tub. We did still use both, so it...

Review collected in partnership with Best Western
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Helpful?
Thank maureenf343
Chris S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

I am glad that your stay was relatively satisfactory. We know the pool was cloudy. We just couldn't keep up with all of the kids that weekend. We shocked the pool twice. By Monday it was fine. We will have to come up with a better idea next season to make sure we keep the pool crystal clear throughout the...

Aurora, United States
Reviewed 6 days ago NEW

This location has an amazingly helpful staff. They are fully aware that how people are taken care of makes them want to come back. We were in town for a large baseball tournament and the hotel was at capacity. However, the staff made us feel like we were their only guests at times.

Review collected in partnership with Best Western
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Helpful?
Thank timothycB1145MW
Chris S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

Wow, very nice comments in deed. We do have to work a little harder in March will all of the baseball going on, I am glad you experience wasn't affected by all the chaos. Thanks for choosing us, hope to see you again.

Norman, Oklahoma
Reviewed 1 week ago NEW

We were on a trip for spring training, the stay was very enjoyable and they made my family and our friends more then welcome. Staff was friendly, stay was very good value for the money, recently remodeled hotel and best one we stayed in during our trip.

Review collected in partnership with Best Western
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Helpful?
Thank H9401XVmattm
Chris S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

Thanks so much for your generous comments and encouragement. They go a long way in motivating our staff to do even better. Hope to see you next time you are in Mesa.

Arizona
Reviewed 1 week ago

This was a nice surprise at the last minute. The staff got my in near an elevator – I use a cane. The room was lovely and comfortable. When staying in the southern Phoenix area, this is the place. Excellent

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Helpful?
Thank Dean S
Chris S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

Thanks so much for your generous compliments and the nice review. We are also glad you chose us and look forward to seeing you in the futures.

Lancashire
Reviewed 1 week ago

Arrived to find bedding soiled. Called manager, who apologised. We told him it wasn't the quality we expected from Best Western. We even found a 'key card' in the bed from a previous guest, so we new the bedding had not been touched. The manager said he'd spoken to staff about these sort of things, so they clearly new there'd...

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Helpful?
Thank endtoenderLancashire
Chris S, General Manager at BEST WESTERN PLUS Mesa, responded to this review

I am so sorry that your stay was totally unsatisfactory. Please do not hold the brand responsible for the condition of your room. Best Western is a great hotel chain and they expect nothing but the best from us. We strive hard every day to make sure every room is in perfect order for every guest. We failed you and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN PLUS Mesa Hotel offers an enticing and well-appointed solution to all of your travel needs. Our spaces and amenities are ideal for travelers that are looking for a home away from home during their stay. With a variety of room types and smart offerings, you are sure to enjoy a rewarding experience, every time. From a free hot breakfast each morning to plush bedding in every room, The BEST WESTERN PLUS Mesa Hotel is perfect for business travel, leisure stays, and everything in between! ... more   less 

Additional Information about BEST WESTERN PLUS Mesa

Address: 1563 S Gilbert Rd, Mesa, AZ 85204-6007 (Formerly Hampton Inn Phoenix/Mesa)
Region: United States > Arizona > Central Arizona > Mesa
Price Range: $87 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Mesa 2.5*
Number of rooms: 115
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Travelocity, Priceline and Best Western so you can book your BEST WESTERN PLUS Mesa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Phoenix/Mesa Hotel Mesa
Hampton Inn Mesa
Mesa Hampton Inn
Hotel Style:
#4 Best Value Hotel in Mesa
#5 Family Hotel in Mesa
#7 Romantic Hotel in Mesa
#7 Business Hotel in Mesa
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Mesa staff and other travellers.
7 questions
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Mountainair
Chicago, Illinois
over a year ago
Villa Park, Illinois
6 months ago

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Questions? Get answers from BEST WESTERN PLUS Mesa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there are 4 floors, we choose 4th for the quiet.”
 of 5 bubbles Indianatraveler442, 22 Jan 2017 | Read review
“Third floor rooms are VERY quiet.”
 of 5 bubbles tigerized, 15 Dec 2016 | Read review
“Stay at BW Superstitious!”
 of 5 bubbles 538frand, 7 Dec 2016 | Read review
“There is a good clean Hilton property only 3 miles from this hotel. Stay there instead.”
 of 5 bubbles KenMesa, 24 Aug 2016 | Read review
“ask if the pool is done”
 of 5 bubbles 196stephanies, 4 Jun 2016 | Read review
5 of 5