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Sanctuary Camelback Mountain

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Sanctuary Camelback Mountain
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1,550 Reviews from our TripAdvisor Community

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Showing 1,533: English reviews
Lake Havasu City, Arizona
Reviewed 8 January 2015

This was my 2nd trip to the Sanctuary in the past few months and once again I loved it! The rooms may be a bit old, but they are luxurious with great amenities. Some of the special touches include: Kuerig coffee maker, turn down service with bottles of water, sea salts for the bath, and floaties in the pool. I...

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Thank PackGuru
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to return and take advantage of our special Meditation Retreat. It is always a huge compliment when our guests choose to return, so thank you. We are very happy that your most recent experience was so wonderful. It is great to hear that everyone on our spa team provided such fantastic service throughout your visit. We...

Newmarket, Ontario, Canada
Reviewed 8 January 2015

I'm shocked that there were any 1 star ratings for this spa. I came here for a Meditation Retreat and it far exceeded my expectations. The meditation leader, Sarah McLean, was amazing and approachable. Barbara, from the Spa, was so kind and helpful. I couldn't believe how friendly the staff were. even the groundskeepers would say hello. The spa treatments...

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Thank wcollier1964
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

We are delighted to hear you had such a wonderful time at the most recent Meditation Retreat with Sarah. It is such a unique experience and we are glad you were able to attend. We are glad that Barbara and the rest of the staff provided such superb service during your visit. It is great to hear that your spa...

Tempe, Arizona
Reviewed 8 January 2015

Just a short drive from home but we felt like we were transported to Paradise! Being away from our normal routine in this setting .. logs on the fire, beautiful dinning setting and wonderful spa facility...right up our alley! Take the drive ..you'll thank yourselves!

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Thank BuffieA
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to stay with us and taking the time to write a review about your experience. We are glad to hear you had such a wonderful stay-cation. It is always an honor when locals consider us for a relaxing escape. Thank you so much for recommending us and we hope to see you back in again next...

San Diego, California
Reviewed 8 January 2015

If you are looking to "get away", this is the resort for you. Nestled at the bottom of Camelback Mountain, this modern yet rustic resort caters to those who love to lay low but provide all of the ammenities of a 5 star property. From the second you drive onto the property you are greeted by the best service staff...

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Thank saratravels1
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to stay with Sanctuary and taking the time to write a review about your stay. We are delighted that you and your family had such a relaxing, wonderful stay. It is great to hear that our staff took such good care of you from the moment you arrived. We are glad you were able to take...

Houston, Texas, USA
Reviewed 6 January 2015

Stayed at this hotel for a wedding. The service upon check in was attentive and quick. Shown to our room by a very friendly and helpful staffer. The room and siting area in our mountain view casita was bigger than expected, space that was very welcome as we were travelling with two children. The room could use some freshening up,...

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Helpful?
Thank Elizabeth V
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to stay with us at Sanctuary and taking the time to write a review about your experience. We hope you had a wonderful time at the wedding. We appreciate your feedback about the rooms, which we are indeed updating throughout 2015. We are very glad to hear that our staff provided you with excellent service throughout...

chicago
Reviewed 5 January 2015

I had very high expectations for this resort given the prior reviews as well as it being on the Conde Nast top hotel list. I was extremely disappointed. The best room which we booked was large enough but was dated and the bathroom was more like a 2 star hotel bathroom. We visited during a cold spell and the heater...

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1Thank cosy71100
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

We are very sorry to hear to that you had such a disappointing experience and that we did not live up to your expectations or ours. We do appreciate you taking the time to write a review and provide us with feedback about where we can improve. We are in the process of updating our room inventory throughout 2015 due...

Reviewed 4 January 2015

We had not been to the Sanctuary for about 10 years but have great memories from spending a number of Thanksgivings there with our children. So my wife and I decided to go back for 4 nights over New Year's. The location is excellent but the rooms and decor are dated, the bathrooms are small and generally of poor quality...

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2Thank Eric J
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to stay with us and taking the time to provide us with feedback about your stay. We are sorry to hear that the resort did not live up to your previous experience. Based on feedback from guests like you, we are in the process of updating our mountain casitas and suites. The new rooms will begin...

Tyler, Texas
Reviewed 2 January 2015

Stayed here for a couple nights at Christmas. We were also celebrating our anniversary and they were very sweet to have chocolate covered strawberries waiting for us. They upgraded us to a "spa suite" and it was very nice. The fireplace was great (Arizona does get cold sometimes!) and the views can't be beat! The staff was all very friendly....

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Thank MarissaKC
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to stay with us over Christmas and taking the time to write a review about your experience. We are delighted that you had such a fantastic anniversary celebration with us. It is great to hear that you enjoyed the spa suite and that our staff took wonderful care of you throughout your visit. Sorry to hear...

Reviewed 1 January 2015

Sadly, we arrived into Scottsdale during a cold spell. Still, the sun was beaming although the temperature was a little lower than expected. As soon as the valet took our car when we arrived, we could tell The Sanctuary was going to be great. The food was spectacular, as were the views overlooking Camelback Mountain. The pool was heated, so...

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2Thank Thetraveldoctor101
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

We are delighted that you had such a wonderful stay, despite the cold spell. It is great to hear that our staff impressed from the moment you first made contact with them at the bell stand. We always strive to provide the best possible service and we are glad we were able to meet that standard. It is wonderful to...

Reviewed 29 December 2014

Generally poor service and rooms are very dated. Very surprised about the high rating and cost. Travel a lot and I would rate the Sanctuary as a 3 star resort. We had booked 2 nights but left after 1. No refund but elected to go to another resort in the area anyway.

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Thank FMAMH
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for taking the time to write a review about your recent stay with us. We are very sorry to hear that the resort did not live up to your expectations. We really appreciate your feedback about the rooms. Due to comments from guests like you, we are in the process of renovating and updating out Mountain Suites and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Elements at Sanctuary Camelback Mountain
Elements at Sanctuary Camelback Mountain
Cuisines: American, Contemporary
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Discover your sanctuary at the best Arizona resort...a luxury boutique hideaway on Camelback Mountain. Overlooking the spectacular views of Paradise Valley, relax in a mountainside or spa casita. Retreat to Sanctuary Spa for Asian-inspired treatments and exhilarating classes. Taste the award-winning cuisine of elements' by Food Network star Chef Beau MacMillan. Savor the sunset at jade bar or on edge, raising the bar for happy hour. Play tennis or hike in a fabulous setting, lounge by the infinity-edge pool, or indulge in Scottsdale's hottest shopping, cultural attractions and championship golf just minutes away. ... more   less 

Additional Information about Sanctuary Camelback Mountain

Address: 5700 E McDonald Dr, Paradise Valley, AZ 85253-5218
Region: United States > Arizona > Central Arizona > Paradise Valley
Price Range: $461 - $1,583 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Camelback Mountain 5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Sanctuary Camelback Mountain Hotel Paradise Valley
Sanctuary Camelback Mountain Paradise Valley
Hotel Style:
#1 Luxury Hotel in Paradise Valley
#1 Family Hotel in Paradise Valley
#1 Business Hotel in Paradise Valley
#1 Spa Hotel in Paradise Valley
#1 Romantic Hotel in Paradise Valley
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Camelback Mountain staff and other travellers.
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Questions? Get answers from Sanctuary Camelback Mountain staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go for the Terrace Suites...limited views. Call hotel and request room w better view?”
  • broken handle to exterior shower
  • missing handle off divider wall
  • broken mirror on other side of divider wall
  • coffee rings on side table in freshly serviced room
  • back of broken divider wall
  • no handle to get out of bathroom!!
  • no handle to get out of bathroom!!
 of 5 bubbles metooze, 28 Feb 2017 | Read review
“Check your budget and book in advance.”
 of 5 bubbles PJDuck, 27 Feb 2017 | Read review
“Do not miss out on visiting the spa! Views from the restaurant/lounge are unbeatable. Catch the sunset from up there.”
 of 5 bubbles B6257FZannam, 20 Feb 2017 | Read review
“Casitas in the 200 range have great views and large living room and bedroom.”
 of 5 bubbles 651janicef, 14 Feb 2017 | Read review
“Try to get upgraded to a "spa suite" with all the amenities.”
 of 5 bubbles Johnsotr, 8 Feb 2017 | Read review
5 of 5