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8000 S Arizona Grand Parkway, Phoenix, AZ 85044-5409
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Free cancellation until 13/10/22
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Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 19/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Arizona Grand Resort & Spa
Updated 19/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#70 of 187 hotels in Phoenix
Location
Cleanliness
Service
Value
All 744 Suites Newly Renovated! Nestled at the base of America's largest urban park and wilderness preserve, Arizona's only AAA Four Diamond all-suite resort features spacious one and two-bedroom suites. Whether meeting with colleagues or vacationing with friends, gracious service, creative culinary delights, and unique recreational activities await. All in the midst of a tropical escape.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Hiking
Children's television networks
Electric vehicle charging station
Parking
Wifi
Paid wifi
Hot bath
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Yoga classes
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Happy hour
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Raquetball
Water park
Bicycle tours
Table tennis
Waterslide
Children Activities (Kid / Family Friendly)
Kids pool
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Private bathrooms
Minibar
Refrigerator
Flatscreen TV
On-demand films
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Park View
Languages Spoken
English, Spanish
Hotel links
Special Rate:BOOK DIRECT, GET MORE
1337Reviews177Q+A100Room tips
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KBROWN wrote a review Sep 2022
New York City, New York2 contributions6 helpful votes
Yikes, where to start. The only positive I can say is that when we arrived early - we flew in from east coast for a funeral - they had our room ready, and the hostess was very nice. Entering our room it had a weird smell, there was also glitter 60s all over the floor (people before us must have had a 60th party) just glitter no big deal right? Walked farther into room and there was a bug squished on the window - were off to a bad start. Bathroom shower curtain had blood? juice? not sure but again gross- we again flew in for a funeral so super last minute, nothing else nearby had availability so we had to wait it out. Maybe next day cleaners would clean it- nope- they used the same bedding, they didn't vacuum or mop or clean the squished bug on the window and the glitter 60s were still on the floor, shower substance still on the washable curtain. pull lout sofa had a huge blood stain with a thin brown cover over it - you know the brown that's supposed to be white? that one. After that day we got a text room cleaning is unavailable due to staff shortages and wouldn't be back until Monday. So, i had to spend my little available time cleaning . The pool/waterpark - oh boy- due to staff shortages the slides were open for 1 hour then the lazy river, and they would alternate per hour, so if oyu have kids that are too short for slides and river isn't open your left to the wave pool, baby pool. and main pool. People eat and drink in the pools - no one comes by collecting trash so you're swimming with spilled alcohol, bees, and trash. it was DUSGUSTING by evening. Are the lifeguards actually watching - no, no they are not. Little kids were standing on each other's shoulders doing flips by the concrete edge and lifeguards don't move a muscle. They allow kids into the pool without proper diapering as well. The pool not attached to the waterpark does not have lifeguards and is a free for all - when the water park closes everyone flocks there so if you have a room facing it/near it prepare for screaming until way past 10 (supposed to close at 10 but no one there to enforce) . Parking - this is interesting. There are not enough spots per room, the parking lot is very very tight with one way traffic and no signs to tell you which way is enter/exit. A lot of spots are reserved for the residential villas so Prepare to park very very far from your room. We did not eat on site, if they can't keep the room/recreation area clean i don't even want to see the kitchen . I did peek the menu at the waterpark - 9$ one small bowl of ice-cream , 9$ for 1 bowl of cereal and I walked away laughing . Come on now . Signs say no outside food yet red solo cups were everywhere and we were tripping over coolers to get to our seats,. Run, don't walk, from Arizona Gross .
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Date of stay: September 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Response from Katrina Livergood, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 3 weeks ago
Halfadznbrowns, thank you for taking the time to provide feedback regarding your recent stay with us. I do apologize for the disappointment you experienced during this stay and for the frustration it caused you. Please know that your comments have been shared with the appropriate people and departments so that our service levels and accommodations can continue to improve. I assure you that it is our intention to provide the best in accommodations and service so that our guests may have the most memorable experiences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
EllenM0rgan wrote a review Jul 2022
Birmingham, Alabama81 contributions24 helpful votes
+1
Hotel's Favourite
Rarely do I stumble with where to start for a review but I’ll start here: they lost our reservation and I still don’t have a single negative thing to say! I unfortunately/fortunately had a friend’s timeshare to stay in elsewhere however we rented a cabana at the waterpark for the day and it was a fabulous experience and one if the highlights of my vacation. When I arrived they unfortunately couldn’t find my reservation anywhere so the Island Cabana I originally booked wasn’t available. Within a few minutes the manager had me set at a comparable cabana, crisis diverted. (All I cares about was not being by the kid pool.) I have worked over two thirds of my life in the restaurant and hospitality industry and recognize a well oiled machine when I see one. Jack was our server for the day and he went above and beyond. Seriously 5 stars just for Jack. If I could recruit him to come back cross country and work with me, I would. He’s a gem. The waterpark and facilities were super busy but well staffed, clean, maintained, and fun. Zero complaints and I honestly would visit PHX again just to come back here. Well done!
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Date of stay: July 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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robertwfischer3 wrote a review Sep 2022
Tucson, Arizona5 contributions1 helpful vote
This place is aged, worn, and haggard. Staff is young and inexperienced and not committed to a mission of quality guest experience. Much much better options in the valley for vacations or staycations.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Katrina Livergood, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 3 weeks ago
We are truly sorry that we did not live up to the standards that you expected from us. We have taken note of your comments and are working with our team to prevent such experiences in the future. We are committed to providing you with the best accommodations and service, so we apologize that we fell short during this visit. Whenever your travels bring you back to the area, please reconsider a return visit and our entire team is dedicated to earning your trust back in our hotel. Safe travels home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shaunte B wrote a review Aug 2022
1 contribution2 helpful votes
+1
We stayed at the resort . For a total of 9 days . Over the course of the stay , we found mold several place and dirty air vents . A broken refrigerator. And now they are not cooperating with my refund.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Katrina Livergood, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 3 weeks ago
Thank you for taking the time to evaluate our hotel. We are truly sorry your stay was not the positive experience you deserve. We never want a guest to leave with a negative opinion. We have a high standard when it comes to assisting our guests, and it sounds like these standards got overlooked. Your feedback is very valuable to our team and again we are very sorry for the challenges in your suite. We would love the opportunity to make it up to you on your next visit to the area!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marina T wrote a review Aug 2022
57 contributions7 helpful votes
+1
Old-fashioned and old in all. buildings, furniture. Bathroom equipment is new, but the sewage system is old. 1 washing and drying machine for the facility. No inside territory, you walk by balconies to get to other places. Or you need to get outside of buildings go get to the reception. Nice outside backyard but you can’t enjoy it in summer, no mist, no fans there. Good golf carts service. Several restaurants around. One little bar at reception - can’t accommodate all people in the evening. Pools are small, always packed. Kids enjoyed water park. We got non-smoking room, unbearably stinky. Changed it only next day.
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Date of stay: August 2022Trip type: Travelled with friends
Room Tip: Pay for microwave (10$ a day). Wake up early for starbucks.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Katrina Livergood, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 3 weeks ago
Thank you for leaving a review. I am sorry to read that the heat in Arizona this August affected your enjoyment of the outdoors. We do appreciate your feedback regarding areas in which we can improve and will share them across the resort. I was happy to read you were able to enjoy our seven acre waterpark with activities for all ages and our friendly staff providing the golf cart rides. I do hope that you consider us for a future visit.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dolgine1 wrote a review Aug 2022
Louisville, Kentucky7 contributions5 helpful votes
So disappointed! The actual building exterior, hotel rooms and restaurants looked so dated and run down compared to photos online. Amazing photos but different in person. My family traveled 1,800 miles for our first west coast vacation and within seconds knew we couldn’t do this for six nights. Management was very kind and refunded us.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Katrina Livergood, Guest Services / Front Office at Arizona Grand Resort & Spa
Responded 3 weeks ago
Thank you for taking the time to share your thoughts regarding your stay with us. It sounds like we missed several opportunities to enhance your visit and we are very disappointed, as you rightly were. You are correct, the level of accommodations and services provided did not meet our standards, and is not what our typical guest experiences. We apologize that we did not live up to our hotel’s name and photos. We hope to have an opportunity to host you again in the near future as we are confident we can earn your trust back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AZFam-Travel wrote a review Aug 2022
Arizona185 contributions120 helpful votes
We were extremely disappointed with the AZ Grand!! We booked a Villa Suite as part of a reserved block of rooms back in March. Two (2) weeks ago I was sent an email by AZ Grand and was told that AZ Grand had made a mistake and they would not honor the room I had booked at the rate I had booked. They automatically moved me to a regular king bedroom. When I responded to the email of this notification, I was told that they were sorry for the error, but basically there was nothing that could be done. A reputable hotel would have honored the booked reservation & rate since it was their mistake. At a minimum we should have been offered an upgraded room or some other type of compensation for their mistake. But AZ Grand did absolutely nothing!! We originally had considered holding our daughter's wedding at the AZ Grand, but I had concerns about the condition of the property grounds and the available venue locations on site, so we chose another wedding venue. I am so glad we did not choose AZ Grand for our daughter's wedding. I would have been so embarrassed by the condition of the property and the incompetence of the reservation staff. We travel regularly throughout the world, spending at least 50-60 nights a year in hotels. Never have I encountered a hotel not owning up to their own, admitted mistake in the reservation, and still not honoring the booked price. I will never stay at the AZ Grand again and I will never recommend the resort to anyone I know. I will tell them exactly how we were treated. In addition, they have 1 restaurant at this huge hotel. We spent $60+ for a kids hotdog meal and an adult burger plus 2 sodas. Ridiculous! There are not vending machines even to buy a water, we were told you'd have to buy some from the check-in desk folks. But the line for the check-in was always around a 30-40 minute wait, so we couldn't even buy a water bottle. There may have been food at the waterpark to purchase, but it was so crowded, that we didn't even bother going.
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Date of stay: July 2022
Rooms
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Sleep Quality
Room Tip: The place is a maze, very hard to find your room with the different buildings and limited parking...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Juliana C wrote a review Jul 2022
Arlington, Virginia57 contributions44 helpful votes
The room is well appointed in outlets and switches, and was roomy! The towels in the room could stand to be larger and the air filters hadn’t been changed in months though the room was still very cool and the AC was great! The bed though, ugh, way too old and soft, it had seen better days, the sheets were too short on the bed the way housekeeping made them - some of us can’t sleep with tucked sheets! The property overall is nice though very spread out with minimal signage. The fitness center is top notch, loved that and was sorry I never used the pool there. Water should be more readily available on property and the golf shop (or beer cooler) should be open later in the day to take cans to go. Very Limited vegan options on property.
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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alejandra f wrote a review Jul 2022
1 contribution
Decided to book for a family stay cation. Resort definitely needs a little upgrade Bathroom had mold on walls. Curtains where torn and stained. Called front desk twice because a/c was not working. They finally came second day. Still didn't work well. Super hot all night. Both bed mattress had dips. All furnishings are outdated. Not worth the 900$ spent for two days. The only good thing I could say is the employees and water park. Should have just saved my money and got a day water park pass. Rooms are horrible.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dawn C wrote a review Jul 2022
Highland Park, New Jersey, United States26 contributions14 helpful votes
+1
If you're considering booking this resort there are key points you should consider. I'll lay it all out for ya. My husband and I just returned from our trip; we stayed in a "grand suite" for 6 nights with our 2 kids (7 & 9). We feel that there was a "bait and switch" happening here. There is absolutely no "customer experience" here. At check-in there is no "welcome experience" to familiarize yourself with how things work or where things are. You figure it out as you go. No service for luggage- you lug it up the stairs yourself. Cons: -Absolutely no security. Anyone can drive in off the street and come right to your room. Or use the pool. -Sketchy neighborhood. The gas station across the street houses its cashier in a completely bullet-proof glass case and a homeless man politely asked us for money and then urinated in front of us. -The "grand suite" was outdated and dirty. Certainly looked nothing like the pictures on the website. I had to wipe everything down before unpacking. -Our room was located in the Mountainside building with a view of the freeway. Really disappointing considering the price. We kept the blinds closed for this reason. -Our shower window was broken in 2 spots and "repaired" with 2 squares of duct tape. -The toilet in the half bathroom wouldn't flush and we had to ask for repairs twice during our stay. -Housekeeping only came once during our 6-night stay. -The pull-out sofa in the living room had two twin egg crates as a "mattress pad". -There are barely any sidewalks anywhere. So when you're walking to the pool or waterpark, you are walking through the parking lots and dodging cars. -The pool areas are not maintained throughout the day. It looks like they were only cleaned in the mornings; if you arrive in the afternoon there are bottles and towels littering the areas. -At the Mountainside building the parking is in an awkward spot away from your door so you park parallel to your room, if you can find a space. Oasis Water Park Cons: -Bathrooms are disgusting and not maintained -Seating is bunched together and chaises look like they're from the 80s Pros: -Staff were all nice. Shout Out to Terry at the resort restaurant. -Oasis Water Park- a lot of fun and the kids loved it. Staff there was great also. Shout out to the water park manager (didn't catch her name- woman with black hair was very nice and helpful) -Oasis First Aid staff was also really nice when we needed a few band-aids -Taco truck at Oasis was phenomenal -Sno Cone truck at Oasis, also phenomenal -Hotel Lobby is pretty; nice gift shop and Cafe/Starbucks Overall, I wouldn't recommend this resort; mostly for the lack of security and the outdated, dirty room.
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Date of stay: July 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$231 - US$376 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
arizona grand hotel phoenix, pointe south mountain resort, pointe south resort, arizona grand phoenix, arizona grand resort
LOCATION
United StatesArizonaCentral ArizonaPhoenixSouth Mountain
NUMBER OF ROOMS
744
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Frequently Asked Questions about Arizona Grand Resort & Spa
Which popular attractions are close to Arizona Grand Resort & Spa?
Nearby attractions include SEA LIFE Arizona Aquarium (1.2 km), Arizona Mills (1.2 km), and Arizona Grand Golf Course (0.1 km).
What are some of the property amenities at Arizona Grand Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Arizona Grand Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Arizona Grand Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Arizona Grand Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Arizona Grand Resort & Spa?
Conveniently located restaurants include Aunt Chilada's Tempe, Rustler's Rooste, and Garcia's Mexican Restaurant.
Are there opportunities to exercise at Arizona Grand Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Arizona Grand Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Arizona Grand Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Arizona Grand Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Arizona Grand Resort & Spa?
Many travellers enjoy visiting Orpheum Theater (12.9 km), Rosson House Museum (12.2 km), and Downtown Historic Area (13.6 km).