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Sheraton Grand Phoenix

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#20 of 173 Hotels in Phoenix
Certificate of Excellence
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Sheraton Grand Phoenix
Sheraton Grand Phoenix
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1,519 Reviews from our TripAdvisor Community

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Showing 1,468: English reviews
Suffolk, Virginia
Reviewed 4 weeks ago

Stayed two nights for a conference. Excellent hotel with great service. The check in was not smooth since the agent did not recognize my gold status but later another agent (Lupe) spent time to find out the reason for confusion, multiple accounts. Lobby has excellent decor and ambiance.

Thank A103V
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Thank you for letting us know that front desk agent Lupe Munguia-Pena, sorted out the confusion around your Gold status, so that you were properly recognized and accommodated. We thank you for your patronage and loyalty; our Gold members and the business they bring mean a lot to us. We appreciate that you took the time to let us know...

Chicago, Illinois
Reviewed 5 weeks ago

I was on the 16th floor. My room overlooked the air ducts on the roof below my room. I could hear a lot of the people around me, but my workmates said their rooms were silent. Overall, the room was great! Comfortable, stylishly sophisticated, and had ample room to stretch out with a laptop on one desk, have room service...

Thank Katie S
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Katie, First - we thank you for choosing to stay with us for your recent business trip and secondly, we appreciate you partnering with us in our sustainability efforts, by opting into the Make A Green Choice program, which does makes a difference in helping to reduce our carbon footprint. We thought your review was very thorough and provided...

Phoenix, Arizona
Reviewed 18 January 2017 via mobile

Our manager Ryan W showed my buddy and I around the hotel and we ended up at the bar and restaurant. Being locals we had never been to the hotel. We will definitely be coming back to eat, drink and do a staycation soon. Great atmosphere and Ryan W was very helpful and took care of us!!

Thank theCanadian79
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We certainly thank your friend Ryan for introducing you and your friend to our hotel. And since you mentioned that you are locals, we look forward to welcoming you again for your dining pleasure, or, as you mentioned, for a staycation. We think you will enjoy any time that you spend with us. Your business is greatly appreciated and we...

Parker, Colorado
Reviewed 18 January 2017

We stayed here and it was situated perfect to get to convension center, and race start. Room was clean and comfortable. All we needed. Coffee machine, nice place to sit, bathroom clean, no complaints.

Thank Brent S
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Brent, We hope that you had a good race and we love to see that marathon grow from year to year. It's very nice to hear that you were cared for and comfortable at our hotel before and after your race efforts. We thank you for taking the time to let us know about your experience here. Maybe we...

Columbus, Ohio
Reviewed 6 January 2017 via mobile

I recently spent three nights at the Sheraton for a business conference in Phoenix. The room was decent sized with two double beds, a desk, two upholstered chairs and a nice-sized bathroom. The carpet is a little bit worn, but seemed clean. One word of warning: the doorlatch didn't actually latch. I'm going to report it to the hotel before...

Thank RobAbroadOH
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Thank you for such a thorough review which I know your fellow travelers will find helpful in making their hotel choices. We also love receiving feedback from our valued guests and also find it helpful to gauge our daily quest in providing the best amenities and service that we possibly can to those who choose to stay with us. Thank...

Royal Palm Beach, FL
Reviewed 6 January 2017

Seems polite enough upon check-in and also room fairly clean however their "green policy is extreme". No room service for a 4 day/3night stay, very small bottle of complimentary toiletries, no towel changes. Phone defective in room. I went down to front desk and asked for a change of towels and asked kindly for another set of complimentary shampoo/conditioner/lotion, I...

2Thank Al B
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Our apologies to you for your recent experience here; of course you should not have to ask twice for anything and especially something as basic as fresh towels. We will delve into this to see where the disconnect occurred and why. We receive a lot of positive feedback regarding our Make A Green Choice program, but certainly it is not...

Sydney, Australia
Reviewed 5 January 2017

Wonderful check in staff, an SPG Platinum Upgrade, a wonderful SPG lounge and a gym which is the equal of any I have ever experienced in a hotel combine to make this a great property. It exceeded my expectations.

Thank g592014
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We want to thank you first and foremost for your loyalty to our brand, globally, and specifically in choosing our hotel during your travels to Phoenix. Your business is never taken for granted. How great that you were able to enjoy both the Club Lounge and our state-of-the art Fitness Center during your time here and found both experiences value-packed....

Glendale, Arizona
Reviewed 4 January 2017 via mobile

What an ice gem in the heart of Phoenix. The rooms were very clean and very nice including bright! The halls and the lobby is refreshing and a nice place to meet up just for a small meet up they have a small bar in the lobby. There is also a nice gift shop has pretty much everything you would...

Thank Pumpkinlife
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We appreciate the time you took to provide some feedback around your recent stay with us and for letting us know how much you enjoyed your time here. We love when guests who actually live in the area stay with us and "discover" us, as a great place to stay when they are working or just enjoying some leisure time...

Saint Louis, Missouri
Reviewed 29 December 2016

Stayed in this hotel twice in December, overall good stays, the room was clean and spacious, the bathroom was also clean. My concerns were around check-in / front desk service which seemed to not have enough people... Everytime i needed the front desk there was always one person there, different from other chains where you have at least two people....

Thank Daniel A
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Daniel, We appreciate the feedback that you provided after your recent experience here and will certainly make the proper staffing adjustments as a result, both at the front office and the concierge desk. It is our pleasure to be of service and we look forward to welcoming you here for another stay. Thank you for continuing to choose to...

Reviewed 18 December 2016

Writing from the hotel room right now. Woke up this morning with the room freezing code. Called front desk at 7. The lady offered to send someone to the room to check. I refused because neither I nor my wife was properly dressed. Then she basically said she can’t help us. During this whole exchange, there was not a single...

Thank Larry L
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Larry, We wish it could have been as easy as pressing a button from outside of your guestroom to fix the heating challenge you were experiencing; however, when we spoke with our Director of Engineer, he advised that, just as if you had a leak or mechanical failure inside of your home, a repairman would have to enter, to...

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  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 

Additional Information about Sheraton Grand Phoenix

Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $218 - $566 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Reservation Options:
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Also Known As:
Sheraton Phoenix
Sheraton Grand Phoenix Arizona
Hotel Style:
#9 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#32 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Phoenix staff and other travellers.
11 questions
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Phoenix, AZ
4 months ago
San Diego, California
6 months ago

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Questions? Get answers from Sheraton Grand Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor will get great views.”
 of 5 bubbles janneen1, 14 Feb 2017 | Read review
“Ask for a high floor corner room.”
 of 5 bubbles strongforu, 28 Jan 2017 | Read review
“opposite than the restaurant unless you like the smell of steak burning”
 of 5 bubbles tgomezzzz, 27 Jan 2017 | Read review
“Request a mountain view or a higher floor if you don't want to see the air ducts right outside your window.”
  • Nice, wide vanity. Makeup mirror provided in room.
  • Air ducts/etc on the roof outside my window.
  • Executive chair, desk, and desk chair.
  • Coffee maker, safe, and mini fridge all in room.
  • Another view from the door.
  • Shower was tile, grab bar installed for baths.
  • View as you walk in the door.
 of 5 bubbles D7693GZkaties, 20 Jan 2017 | Read review
“higher the better”
 of 5 bubbles dawgg001, 16 Dec 2016 | Read review
5 of 5