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Extended Stay America - Phoenix - Airport - E. Oak St.

123 reviews
#136 of 173 Hotels in Phoenix
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Traveller (50)
Room & Suite (41)
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Overview
  • Excellent18%
  • Very good8%
  • Average7%
  • Poor17%
  • Terrible50%
15 Dec 2017
“Just a few days is enough!!”
4 Nov 2017
“Fantastic staff; sketchy location.”
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Family Rooms
Fitness centre
Pets Allowed
2.5 Star Hotel
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25 Feb26 Feb
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1 room, 2 adults, 0 children
Standard Room
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Reviews (123)Write a Review
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Reviewed yesterday

The rooms appear to have been remodeled at some point in the recent past, but the property shows its age. Beds are pretty uncomfortable. I was 3 days into my stay and woke up to discover bed bugs crawling on me, as well as blood...More

Review collected in partnership with Extended Stay
Thank 642jordanj
Reviewed 5 days ago

Was not very clean not sure if safe or not felt uncomfortable. food was close by did not have to go very far and airport was less than 10 minutes away. I was traveling with 2 elderly couples and they diff. was not happy with...More

Review collected in partnership with Extended Stay
Thank charlottedD9432UX
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 5 days ago

Thank you for your review. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will...More

Reviewed 1 week ago via mobile

While they attempted to make it clean, it is not. Mattress was so rock hard that I could barely move the next day. Carpet was filthy (See photo), the bed had two little pillows that were so flat and old (See photo), bed was so...More

Thank jmb89123
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 1 week ago

Thank you for taking the time to share your comments. We strive to consistently deliver exceptional service, and we apologize that you had a disappointing experience with us. We have shared your feedback with our housekeeping team and steps have already been taken to prevent...More

Reviewed 2 weeks ago

The neighbors upstairs were very loud with arguing and falling on the floor above me. In addition, the room smelled musty or BO with very dirty carpets and long dark hair in the bedsheets; I have short grey hair so I doubt the bed sheets...More

Review collected in partnership with Extended Stay
Thank Michael T
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 2 weeks ago

Michael, thank you for your feedback. We are sorry for the cleanliness and noise issues you experienced during your stay. We have shared your concerns with our housekeeping team to ensure this does not happen again. Regarding the noise issue, our front desk is available...More

Reviewed 3 weeks ago via mobile

The front desk attendant, Teresa, was just magnificent. Such a nice gal and provided excellent service! She got us set up fast and easy. The rooms were great also, we will most defiantly stay here when we return!More

Thank janowens11
Response from 00esa, Manager at Extended Stay America - Phoenix - Airport - E. Oak St.Responded 3 weeks ago

Thank you so much for the wonderful review, most especially the kind comments about our Teresa. It's important to us that all our guests have a great experience, and we're delighted you enjoyed your stay with us. It was a pleasure serving you at Extended...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Pool
Outdoor pool
Tennis Court
Fitness Centre with Gym / Workout Room
Details
Price range
US$72 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$72 - US$181 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (50)
Room & Suite (41)
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Room Tips
"Choose a different hotel"
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"Please do not be fooled by the word "extended", their is no quality found here."
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"pick a different property."
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"Don't know of any"
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