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Extended Stay America - Phoenix - Airport - E. Oak St.

ExtendedStayUS$71*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
US$81*
US$71*
US$81*
US$81*
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Extended Stay America - Phoenix - Airport - E. Oak St.
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104 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Phoenix - Airport - E. Oak St.
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Showing 102: English reviews
Fayetteville, Arkansas
Reviewed 9 March 2016

We stayed at an Extended Stay in Phoenix before, but I booked the wrong location this time. There is no full kitchen as advertised. We asked for a coffee pot and some dishes from the front desk. The coffee pot was filthy and covered in a sticky film. We also received 2 dirty plates, 2 forks and one spoon. No...

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Helpful?
1Thank HBlueKitty
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I will retrain our staff to ensure that our rooms...

Lancaster, Massachusetts
Reviewed 3 March 2016

My wife and I went to visit our niece and family for a week. Since I have vestibular imbalance we booked a handicapped room. When we arrived we were told by the day manager that there was no handicapped room available, but there would be one available the following day. The next day we were told by the manager that...

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Helpful?
Thank keith j
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure that we are providing each guest with professional customer service as well as better...

Reviewed 29 February 2016

The hotel states it has a section with smoking rooms. Not true. The whole place is a smoke shop. The room they put us in was "Non-smoking" yet all the cigarette burns on the tub and sink proved otherwise. Right when you walk into the main lobby the smell was awful. It only got worse from there. My advice if...

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Helpful?
Thank Jane B
Roseburg, Oregon
Reviewed 19 February 2016

This seemed like such a great bargain place to stay. Supposedly, it had a fully furnished kitchen, nice light breakfast and coffee, etc. Well, there was nothing in the kitchen. The desk clerk Robert scrounged up a coffee maker for us. Supposedly there would be coffee, fruit, and muffins in the morning. There was coffee, except one morning, sometimes there...

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Helpful?
1Thank Midge F
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Additionally, I will work with our staff to make sure our...

Albuquerque, New Mexico
Reviewed 17 February 2016

This is the worst hotel I have ever stayed in. To say the service is bad does not really describe the lack of care. And I mean they don't care. There is no iron, no hair dryer, no wake up call and no clock. If they tell you they will do something later, that is something you can forget about...

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Helpful?
Thank Jenius2011
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I am making sure that all rooms are properly stocked and that we are responding to guest requests in a timely and professional manner. We continually work...

Beltway outsider
Reviewed 22 January 2016

We got a negative vibe pulling into the parking lot - there were people (guests) just hanging around in the parking lot doing nothing. As we approached the office doors, they were tinted completely black so you couldn't see in them (strike 2). Strike three was the forceable entry marks on the room door, and strike 4 was a smelly...

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Helpful?
Thank flypigs
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure that your experience is not repeated. The...

Cleveland, OH
Reviewed 15 December 2015 via mobile

missing drawers in dresser. sidewalks and stairs stained and dirty. no dishes in kitchen, had to get at front desk, limited selection. beds were very comfortable. Toilet seat was loose. Didn't get promised service of room after 7 days. No computer center.

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Helpful?
1Thank quietwater7782
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I appreciate you bringing your experience to our attention. The condition of the room you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. I really appreciate you bringing this...

Reviewed 12 December 2015

We got in after a horrible experience with another hotel, at 11pm to this one. They were very friendly and got us right in. The bedrooms were very clean and well kept. The staff was very friendly got everything we needed. The bathrooms were clean and nice. The hotel was over all a great place to stay. I would recommend...

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Helpful?
1Thank Ashley F
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

Thank you so much for posting a review of our property. I’m thrilled that we were able to provide you with comfortable accommodations as well as exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Phoenix, Arizona
Reviewed 13 November 2015

This was by far the worst night of my life. No Sleep. Roaches everywhere. No Heat. After dealing with a burst pipe at home I booked this place over the phone. I was comfortable with the location and thought that I could stay for two nights. When we got to the room, which was rather late we found everything was...

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Helpful?
1Thank GMedinaG
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. I really appreciate you bringing this to our attention. I hope...

East Haven, Connecticut
Reviewed 11 November 2015 via mobile

This would get 0 stars if that was an option. This is the filthiest hotel I have ever stayed in. Not to mention I got charged twice for this disgusting room. Both the hotel and Travelocity charged me twice. I will never book through Travelocity again and never ever stay at this hotel! And it honestly looks like blood splatter...

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Helpful?
3Thank krissybeckert
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport - E. Oak St., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the cleanliness and billing issues you experienced. To make sure this doesn't happen again, I am making sure that all rooms are checked prior to guest arrivals and will retrain our front desk staff on our billing procedures. We continually...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Phoenix - Airport - E. Oak St.

Address: 4357 E Oak St, Phoenix, AZ 85008-2300 (Formerly Wellesley Inn)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $96 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Airport - E. Oak St. 2.5*
Number of rooms: 138
Reservation Options:
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Also Known As:
Extended Stay America - Phoenix - Airport - E. Oak St. Arizona
Extended Stay Phoenix
Phoenix Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Phoenix - Airport - E. Oak St. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a different hotel”
DEdwardR2016, 14 Mar 2017 | Read review
“Please do not be fooled by the word "extended", their is no quality found here.”
EleazarDeGraciaJr, 21 May 2016 | Read review
“pick a different property.”
rhmusicman1952, 15 Mar 2016 | Read review
“Don't know of any”
633keithj, 3 Mar 2016 | Read review
“Just go somewhere else”
janebQ6246ZJ, 29 Feb 2016 | Read review
5 of 5
ExtendedStay
US$71* /night
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Booking.comUS$81
Expedia.comUS$81
PricelineUS$81
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*Disclaimer
Prices are for 1 room, 2 adults
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