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Crowne Plaza Phoenix Airport

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#22 of 173 Hotels in Phoenix
Certificate of Excellence
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Crowne Plaza Phoenix Airport
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601 Reviews from our TripAdvisor Community

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Showing 585: English reviews
Reno, Nevada
Reviewed yesterday NEW

The hotel is very nice, the staff is very pleasant, I love the fact that there is an option to have breakfast included in the room price. Food at the hotel was delicious but VERY EXPENSIVE. $15 for 2 pancakes, eggs, hash browns, and Sausage. There are no microwaves in the room so you are kind of forced to eat...

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Helpful?
Thank jodid490
Taylor Mill, KY
Reviewed 4 days ago NEW

We were pleasantly surprised at how nice this hotel was given a rate of less than $150 per night! The room was nice and the beds comfortable. The breakfast buffet was delicious with a good variety. My daughter and I had sandwiches one evening and there were also above average.

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Helpful?
Thank Shari I
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for your review of the Crowne Plaza Phoenix Airport. I am pleased to hear you enjoyed the value of your stay with us. I appreciate you pointing out the delicious breakfast buffet. I hope we can welcome you and your family in the future. Best wishes, Ted Trembath - General Manager

Bridgewater
Reviewed 5 days ago NEW

Stayed at the Crowne Plaza before our flight out the next morning and enjoyed the hotel. It was clean, updated decor and a spacious room. They have a Starbucks coffee shop in the lobby, valet parking, and plenty of transportation options to and from the airport, including a tram/train right across the street. Close to downtown Phoenix, Mesa and Scottsdale...

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Helpful?
Thank flashbridgewater
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your review of the Crowne Plaza Phoenix Airport Hotel. I appreciate your thorough recommendation of so many of the great features and location benefits of our hotel. I welcome the opportunity to serve you again. Best wishes, Ted Trembath - General Manager

Reviewed 5 days ago NEWvia mobile

Just checked out of the Crowne Plaza after a two-night stay. Overall...just fair. The "Good" Bed was comfortable and room was clean Nice television in the room Nice lobby Nice bar area Friendly receptionist Very close to the airport Reasonable room rate The "Not So Good" Cold shower this morning-- no hot water. I was running late, so I didn't...

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Helpful?
Thank Aguawater
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the water temperature you have experienced during your stay. Rest assured that this issue will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Ted Trembath -General Manager

Washington, Michigan
Reviewed 6 days ago NEW

We had an excellent stay at this property. Easy access to Sky Harbor, free valet parking, professional and courteous staff, contemporary facilities, comfortable and updated rooms, and both an onsite restaurant and bar. This hotel has a transit station (Phoenix Light Rail) which allows you to travel a half hour east or west on foot. All-day rail pass is $4....

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Thank Jesnig
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Wow! Thanks for your complete comments regarding the location of the Crowne Plaza Phoenix Airport and its proximity to the light rail. I appreciate your recommendation and other great comments about the amenities. Best Wishes, Ted Trembath - General Manager

Hurst, Texas
Reviewed 1 week ago

The staff were most pleasant and helpful in every way. Room was clean and smelled fresh, not stuffy or odd like some places. I arrived early and was allowed to check in early so that I would not have to wait in the lobby.

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Thank 557russellw
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your review of the Crowne Plaza Phoenix Airport. I am happy to hear that our team was able to get you into a guest room early. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

Prescott, Arizona
Reviewed 1 week ago

We've used the hotel twice, with and without kids. The shuttle services is great. Nice quiet hotel. Limited food choices for kids, great for adults. The pool is adequate with a hot tub. Check in and check out times are excellent. We checked in early both times and the noon check out is wonderful if you are dropping someone early...

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Thank 40stephanie
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your great review of our hotel. I am pleased to hear you enjoyed your stays with us. I appreciate you pointing out the with or without kids option. The Crowne Plaza is a good choice for both business and leisure travelers. See you soon! Ted Trembath - General Manager

Tucson, Arizona
Reviewed 1 week ago

Always like Crowne Plaza. Nice clean rooms, comfortable beds & wonderful staff. Love the Temple Spa products they have in the rooms-smells tranquil! The restaurant/pub had a nice atmosphere and the food & drinks were good. The location was centrally located in Phoenix so it was easier to travel around & see the city. I would stay there again.

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Thank mwagoner2017
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for your kind words about your weekend stay at the Crowne Plaza Phoenix Airport Hotel. I appreciate you speaking to our value for leisure travel due to our amenities and central location. Thanks again for the recommendation and see you soon! Best wishes, Ted Trembath - General Manager

Reviewed 1 week ago via mobile

This hotel was horrible, first room smelled moldy. Toilet seat was broken and my shoes were sticking to the bathroom floor. I'm 5'3 and could touch the ceiling. Next room was only slightly better, no bad smell but the tub was dirty I mean dirty and old the drain was rusty. Toilet Never stopped running. The linen on the bed...

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Helpful?
Thank MRCol13
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the experience you had during your stay due to the room conditions and restaurant. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Please contact me at the hotel...

San Rafael, California
Reviewed 1 week ago

We have stayed at the Crowne Plaza Phoenix Airport hotel quite a few times. It is VERY convenient to the airport. You can take the hotel shuttle or the 3 minute tram to the 44th Street Station, the hotel is across the street. The hotel has recently undergone a renovation making it all the nicer to stay. Nice, nice hotel!

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Helpful?
Thank peggy b
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your great comments about the Crowne Plaza Phoenix Airport. I am pleased to hear you enjoyed the location near the Sky Train and the nice renovation a few years ago. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun. ... more   less 

Additional Information about Crowne Plaza Phoenix Airport

Address: 4300 E Washington St, Phoenix, AZ 85034-1818 (Formerly Phoenix Airport Plaza Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $199 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Phoenix Airport 4*
Number of rooms: 290
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travelocity, IHG, Booking.com and Priceline so you can book your Crowne Plaza Phoenix Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Crowne Plaza Phoenix Airport Arizona
Hotel Style:
#9 Luxury Hotel in Phoenix
#24 Family Hotel in Phoenix
#30 Romantic Hotel in Phoenix
#46 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Phoenix Airport staff and other travellers.
12 questions
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Questions? Get answers from Crowne Plaza Phoenix Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very accessible to Sky Harbor Airport on foot!”
 of 5 bubbles Jesnig, 14 Jan 2017 | Read review
“As for a room away from the elevator area.”
 of 5 bubbles MCI-KBP, 20 Dec 2016 | Read review
“No matter what room you choose, they got you!!!!!”
 of 5 bubbles olayidea2016, 7 Dec 2016 | Read review
“There wasn't a clock in the room so you might want to ask for a wake-up call.”
 of 5 bubbles tpatrickh, 19 Nov 2016 | Read review
“If an inclusive breakfast and hair dryers are necessary make inquiries, prior to booking your room!”
 of 5 bubbles tvogue, 5 Nov 2016 | Read review
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