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My car was vandalized while stored in the long-term valet covered parking at the Crowne Plaza Phoenix Airport Hotel. Generally speaking, I am averse to airing grievances through social media; however, after two weeks of mostly unsatisfying communication with the local management, and after escalating...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Phoenix AirportResponded 3 weeks ago
Thank you for your recent stay with us and reviewing our property. Please accept my sincerest apology for the unexpected experience you had with the your vehicle in parking area. I am also sorry for the level of service you received from our...More
I arrived in Phoenix after flying for 20 hours and was desperate to get to my hotel room as soon as possible. Luckily, the hotel shuttle arrived exactly 10 minutes after I called the hotel. I was warmly greeted by the front desk clerk and...More
Spent a week at the Crown Plaza while in Phoenix on business. What a mistake. First of all they have very little public parking but a huge parking garage that only valet can use, it is free. So be ready to wait in line for...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Phoenix AirportResponded 4 weeks ago
Thank you for your review and for staying at the hotel. I appreciate you choosing our hotel for your business travel needs. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort...More
Very nice room and very comfortable bed this hotel was very quiet, gave good customer service, however the room is price to high, but I guest you paying for the location by the airport. However, their isn't really anything close to this location you will...More
Our room was spacious and quiet and the bed and pillows were comfortable! The room and bathroom were clean. We appreciated and enjoyed the Templespa aromatherapy lotions and spray for relaxation and restful sleep. We didn't eat at the hotel, but I noticed a restaurant...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Shuttle Bus Service
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
US$98 - US$218 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#9 Luxury Hotel in Phoenix
#23 Family Hotel in Phoenix
#29 Romantic Hotel in Phoenix
#45 Business Hotel in Phoenix
Non-Smoking Rooms ,
Number of rooms
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We have a 24 hour shuttle that runs on the hour and half hour overnight. As for Security, we recommend 1 hour, but have no control over outside forces that effect that. So we would suggest being on the 4am shuttle. I... More
We have a 24 hour shuttle that runs on the hour and half hour overnight. As for Security, we recommend 1 hour, but have no control over outside forces that effect that. So we would suggest being on the 4am shuttle. I hope this helps,
We have two different choices for views. The first is the city view that get's a good look at the airport with South Mountain in the background and the skyline of Phoenix. The other view is a great look at Camelback... More
We have two different choices for views. The first is the city view that get's a good look at the airport with South Mountain in the background and the skyline of Phoenix. The other view is a great look at Camelback Mountain and Papago Buttes. Just let the front desk know at check in or call ahead to put in a request and I hope we can accommodate based on availability.