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Pillow cases with stains. Bed sheets with stains. Bed covers with stains. Toilet bowl that doesn't flush properly. Rooms not being cleaned even though you remind them before you leave to have them cleaned. Food that comes too late and you already missed lunch during...More
Response from Ted T, General Manager at Crowne Plaza Phoenix AirportResponded 8 May 2017
I am sorry to hear about your issues during your stay. I can assure you that is not our standard level of cleanliness at the Crowne Plaza Phoenix Airport. I would like to speak to you in person to go over the issues to help...More
This hotel always lives up to expectations. Perfect location to the airport and light rail to get around town. Staff sometimes isnt the friendliest, but the rooms are always clean, we always have a good time, and will be here again and again for D-Backs...More
Response from Ted T, General Manager at Crowne Plaza Phoenix AirportResponded 5 May 2017
I am pleased that you have chosen the Crowne Plaza Phoenix Airport for your central landing spot for all things in Phoenix including the DBacks games. Our location works out well for both downtown Phoenix event venues, but also on light rail the other direction...More
Stayed here 1 night for business last week. I typically stay Downtown, but had to book a little further out this time around. The valet was rude, bathroom could have been cleaner, breakfast service was slow and poor and buffet was limited in selection -...More
Thank Jen C
Response from Ted T, General Manager at Crowne Plaza Phoenix AirportResponded 4 May 2017
Thank you for sharing your experiences during your recent stay. I apologize that we fell short of our standards in a few areas. I can assure you that all of your comments will be used for staff training and feedback as part of our continuous...More
I arrived from the airport at 1:15am and was so happy to have a dark and quiet room. The restaurant options were very good and the gym had really fantastic equipment. Ask for a room facing sundown or sunrise, depending on your light preference. My...More
Thank Kate C
Response from Ted T, General Manager at Crowne Plaza Phoenix AirportResponded 2 May 2017
Thanks for your nice comments. I am so happy hear all the great things about your stay and I appreciate you sharing these for future travelers. Hope to see you back soon!
Ted Trembath - General Manager
I had another passenger get sick during my plane ride into Phoenix. I arrived at the Crown Plaza feeling sick myself and as soon as I arrived they sprang into action. The first thing they did was arrange for me to use the in-house laundry....More
Response from Ted T, General Manager at Crowne Plaza Phoenix AirportResponded 13 April 2017
I am sorry to hear that you had such a rough entrance to Phoenix, but also very happy to hear how the staff at the Crowne Plaza Phoenix Airport Hotel jumped up to help in many ways. I am pleased that you were welcomed like...More
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Shuttle Bus Service
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
US$73 - US$183 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#9 Luxury Hotel in Phoenix
#23 Family Hotel in Phoenix
#29 Romantic Hotel in Phoenix
#45 Business Hotel in Phoenix
Non-Smoking Rooms ,
Number of rooms
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We have a 24 hour shuttle that runs on the hour and half hour overnight. As for Security, we recommend 1 hour, but have no control over outside forces that effect that. So we would suggest being on the 4am shuttle. I... More
We have a 24 hour shuttle that runs on the hour and half hour overnight. As for Security, we recommend 1 hour, but have no control over outside forces that effect that. So we would suggest being on the 4am shuttle. I hope this helps,
We have two different choices for views. The first is the city view that get's a good look at the airport with South Mountain in the background and the skyline of Phoenix. The other view is a great look at Camelback... More
We have two different choices for views. The first is the city view that get's a good look at the airport with South Mountain in the background and the skyline of Phoenix. The other view is a great look at Camelback Mountain and Papago Buttes. Just let the front desk know at check in or call ahead to put in a request and I hope we can accommodate based on availability.