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Quality Inn & Suites Phoenix

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Quality Inn & Suites Phoenix
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74 Reviews from our TripAdvisor Community

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Showing 72: English reviews
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Tucson, Arizona
Reviewed 25 October 2016

My experience with this Quality Inn was extremely frustrating. I booked this hotel on Priceline. The Priceline hotel webpage AND my printed itinerary stated check-in was at 3pm and check-out was at 12pm. I specifically chose this hotel for the noon checkout time as we were going to be busy at an event all morning and needed enough time to...

Thank Chelskeewelskee
Alexandria, Virginia
Reviewed 28 September 2016 via mobile

Went there for 1 night on September 17. 1st room I went to open the bed so many hairs and some food stains. Front desk changed the room. 2nd room was same hairs and stain. Some one already slept. Are they supposed to change bed sheets after every guest check out? Also in bathroom I had 3 bath mates and...

Thank Lovepatpat
Spring Lake, Michigan
Reviewed 21 October 2015 via mobile

Do not stay here, period! We have been traveling the U.S. since late August & this is by far our worst stay. It was filthy, more like a slum house than a hotel. The breakfast was the dirtiest room except the elevator in the morning was deplorable with trash & dirty diapers on the floor. Also, a lot of door...

Thank GloriaG2013
Colorado Springs
Reviewed 2 September 2015 via mobile

I feel that this quality Inn did an outstanding job to make me feel at home. I mean from the well informed staff to the friendly service. Right down to the delicious breakfast. Not only was this location right off the interstate 10 but the rooms are so insulated that I could not hear the constant traffic going by. I...

Thank Travis S
Reviewed 1 June 2015 via mobile

This was a delightful stay. My truck broke down,,and was put in the shop. I called Quality Inns & Suits within 15 min. A shuttle picked me up and had me back to Quality. This is a. very clean and friendly establishment I would give this business 5 out 5 stars. My room was spotless and comfortable. Great job Quality.

Thank Maryronny
Hayward, California
Reviewed 4 November 2014

The bathroom vent fan does not work so wall paper is peeling off the walls, rust in bathtub, don't stay here. Bathtub rusty around drain. Nice staff. Good breakfast, liked having shuttle service. Looks good from the street, not a nice location but with shuttle worked for us. Bedding was clean and fairly new. Does not have wifi access in...

1Thank Roberta D
Phoenix, Arizona
Reviewed 8 October 2014

I was a bit intimidated by some of the nasty reviews for this hotel, but my experience wasn't all that terrible. But it still was deficient in many respects. First, this hotel is very difficult to find. It is set back at least 200 yards from the street it it on. There are a lot of bright neon signs for...

1Thank Rusty L
Prescott Valley, Arizona
Reviewed 23 September 2014

One Night Stay. The room was very hot & didn't cool down after nearly an hour so I called the front desk & after about 20 more minutes of hot they changed my room. The AC was noisy but thankfully cool. Free WiFi but a very weak signal so I had to use my cellphone hot spot. The next morning...

1Thank Joann Q
Enterprise, Oregon
Reviewed 10 September 2014

My husband and I most always stay at a Quality Inn. Great price and clean places. This particular one was NOT clean, had a WEIRD vibe to it. Dark and sad looking. We were saying goodbye to our daughter as we left her off at College and this was NOT how we wanted to spend our last night with her....

1Thank Sheri S
Lake Havasu City, Arizona
Reviewed 13 June 2014

We got to this hotel it was closed by the police. We had to find another hotel and the first choice reservation was not much help the first time we called. We had to make 3 calls to find someone to help us find another hotel. Why we were not called to tell us the hotel closed I have no...

1Thank cathyhelland
Manager M, General Manager at Quality Inn & Suites Phoenix, responded to this review

The Quality Inn & Suites was closed by the property owners on June 11, 2014 for major renovations. It is scheduled to reopen in mid-late August 2014. Full time security has been hired to secure the grounds 24/7 during the shutdown and construction phase. We have made arrangements with the Quality Inn & Suites Metrocenter to honor our bookings at...

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  • Pool
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Quality Inn & Suites® hotel is located in the heart of the Black Canyon off Interstate 17, just minutes from Phoenix Sky Harbor International Airport, US Airways Center, Chase Field ballpark and University of Phoenix Stadium. The Phoenix Convention Center, Arizona State University West campus and downtown Phoenix are only a few miles away.This Phoenix, AZ hotel offers a central location for guests who want to experience the Valley of the Sun, or those en route to northern Arizona. There are a wide variety of restaurants and cocktail lounges located in the area. Hotel guests will enjoy many full-service accommodations including free breakfast with hot waffles, free local calls, free Wall Street Journal , outdoor heated pool and hot tub. Business travelers will appreciate modern conveniences like free wireless high-speed Internet access and access to copy and fax services. This Phoenix, AZ hotel has meeting rooms that accommodate up to 25 people for most events and business functions. This is a pet-friendly hotel. Families will appreciate the two-room suites with sitting areas. In addition, the hotel offers specials for both groups and senior citizens. Ample bus and truck parking are located on the property. Whether traveling for business or pleasure, the Quality Inn and Suites hotel looks forward to providing every guest with exceptional service and cozy accommodations when visiting the Phoenix area. We look forward to seeing you soon. ... more   less 

Additional Information about Quality Inn & Suites Phoenix

Address: 5050 N Black Canyon Hwy, Phoenix, AZ 85017-3207 (Formerly Comfort Inn N Black Canyon Hwy)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $68 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Inn & Suites Phoenix 2*
Number of rooms: 162
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Also Known As:
Quality Inn And Suites n Black Canyon Hwy
Quality Inn & Suites n Black Canyon Hwy Hotel Phoenix
Comfort Inn Phoenix
Phoenix Comfort Inn
Quality Inn & Suites Phoenix Arizona
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Questions & Answers

Questions? Get answers from Quality Inn & Suites Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask when the room was updated. I stayed a Monday and a Friday around another hotel stay (that one for business) the Monday room was a bit better.”
robertad119, 3 Nov 2014 | Read review
“Just check everything. Esp the Air Conditioning & shower.”
joannq64, 22 Sep 2014 | Read review
“Call before you go make sure the hotel is still open.”
cathyhelland, 13 Jun 2014 | Read review
“Any room I would imagine would be great if the smoking ones are.”
BarbaraS621, 21 Apr 2014 | Read review
“Go elsewhere!”
93jimk, 18 Apr 2014 | Read review
5 of 5